DISH
Tutorials
DISH mobile app
A walkthrough of the DISH mobile app
DISH App - How to manage team members in the app
How to change your password in the DISH mobile app
How to edit your account information in the DISH mobile app
Pin setup in the mobile app
Visit my dashboard in the DISH mobile app
How to access the blog on dish.co
How to add a new team member
How to cancel your subscription
How to change your payment details
How to contact the support via WhatsApp
How to create a DISH account
How to create flyers and QR labels
How to downgrade your subscription
How to edit information of your account
How to edit information of your establishment
How to edit your notification settings
How to reset your password
How to upgrade to DISH Premium
How to view your invoices
FAQs
DISH Whatsapp Newsletter DE 🇩🇪
DISH POS
DISH POS Onboarding
Tutorials
Backoffice
Articles
Products
Adding a product and sending the changes to the front office
Adjusting product details
Adjusting product details in the list view
Assigning allergens and additives to products
Assigning sales restrictions to products and product groups
Creating composites out of multiple articles
Finding products with the search and filter function
Manage products and create new ones
Setting up production order
Price levels
Product groups
Menus
Adding and managing derived menus
Managing and arranging menus (incl. sub-menus)
Setting up menus for specific areas and times
French menus
Option menus
Price management
Periods
Promotions
Finance
General
General
Activating the Lottery feature and fixing its position in the App - Italy only 🇮🇹
Adding and managing fixed discounts for your stores
Production stations
Facilities
Cash stores
Printers
App links
Table map
Users
POS devices
User groups
Courses
Customers
Currency
Turnover categories
Translations
Payment
Self-service
Time schedules
Sales channels
Activating the Pay on pick-up functionality
Adjusting the appearance of the kiosk
Changing settings for DISH Payment
How to adjust and personalise your webshop
Setting up the imprint for a sales channel
QR codes
Changing your password
Functions of the dashboard
How to access the Backoffice
App
Installation
Connecting the DISH POS app to your system
Installing the DISH POS app on your device
Updating your DISH POS app
App-functions
Accessing the set-up web links on your device
Adjusting the stock information of a product on your device
Closing shifts on your device
Disabling ticket printing from your device
Entering tip when cashing out
Printing reports from your device
Reopening orders
Searching for an order on your device
Selecting a facility on your device
Selecting an EFT device on your device
Working with the app
Adding and removing recycling deposits of a table
Adjusting a product in the ordering process
An overview of the general functions for an open table
An overview of the screen features for an open table
Cancelling orders and entering a reason (Germany only 🇩🇪)
Cashing out a table
Closing and opening a self-service on your device
Factura Simplificada
Flexible payment during visit
Logging in and out of the DISH POS App
Managing tables in the block view
Managing tables on the table map
Managing tables on your device
Opening a table
Printing a receipt in a different language - Spain only 🇪🇸
Register Cash Transactions for the Kassenbuch
Selecting fixed-price menus for an order
Splitting or moving a table
Using the lottery ticket in the App - Italy only 🇮🇹
Waiter App - Splitting or moving a table
Settings
Adjusting the connection settings of your device
Adjusting the view of the facilities screen for your device
Adjusting the view of the menu and order screen for your device
Adjusting the view of the payment screen for your device
Adjusting the view of the stock overview for your device
Changing the display orientation for your device
Changing the input mode for your device
Managing log in and log out settings for your device
Managing the hardware settings for your device
DISH POS Payment
Implement Takeaway in Germany
Letting the customer pay via a QR code
Order receipt printing
Retrieving payments that could not be linked to an order
DISH POS Giftcard
FAQs
DISH POS Lite
Back Office
Installation and setup
Articles
Menus
Adding and managing derived menus - DISH POS Lite
Managing and arranging menus (incl. sub-menus) - DISH POS Lite
Setting up menus for specific areas and times - DISH POS Lite
French menus
Promotions
Product groups
Option menus
Periods
Products
Adding a product and sending the changes to the front office - DISH POS Lite
Adjusting product details - DISH POS Lite
Adjusting product details in the list view - DISH POS Lite
Assigning allergens and additives to products - DISH POS Lite
Assigning sales restricions to products and product groups - DISH POS Lite
Creating composites out of multiple articles - DISH POS Lite
Finding products with the search and filter function - DISH POS Lite
Manage products and create new ones - DISH POS Lite
Setting up a production order - DISH POS Lite
Order Aggregator - DISH POS Lite
Payment
Self-service
Sales channels
Activating the Pay on pick-up functionality - DISH POS Lite
Adjusting the appearance of the kiosk - DISH POS Lite
Changing settings DISH payment- DISH POS Lite
QR codes
Adjusting the appearance of the self-service shop (QR code ordering) - DISH POS Lite
Creating QR codes for the self-service- DISH POS Lite
Exporting QR codes for the self-service - DISH POS Lite
How to reorder via a QR code on the table (customer perspective) - DISH POS Lite
Opening hours
Finance
General
App
Installation
Connecting the DISH POS Lite app to your system - DISH POS Lite
Installing the DISH POS Lite app on your device - DISH POS Lite
Updating your DISH POS Lite app - DISH POS Lite
App-functions
Accessing the set up web links on your device- DISH POS Lite
Adjusting the stock information of a product on your device - DISH POS Lite
Closing shifts on your device - DISH POS Lite
Disabling ticket printing from your device - DISH POS Lite
Entering tip when cashing out - DISH POS Lite
Printing reports from your device - DISH POS Lite
Reopening orders - DISH POS Lite
Searching for an order on your device - DISH POS Lite
Selecting a facility on your device - DISH POS Lite
Selecting an EFT device on your device - DISH POS Lite
Working with the app
Adding and removing recycling deposits of a table - DISH POS Lite
Adjusting a product in the ordering process - DISH POS Lite
An overview of the general functions for an open table - DISH POS Lite
An overview of the screen features for an open table - DISH POS Lite
Cashing out a table - DISH POS Lite
Flexible payment during visit - DISH POS Lite
Logging in and out of the DISH POS-Lite app - DISH POS Lite
Managing tables in the block view - DISH POS Lite
Managing tables on your device - DISH POS Lite
Opening a table - DISH POS Lite
Selecting fixed-price menus for an order - DISH POS Lite
Splitting or moving a table- DISH POS Lite
Settings
Adjusting the connection settings of your device - DISH POS Lite
Adjusting the view of the facilities screen for your device - DISH POS Lite
Adjusting the view of the payment screen for your device - DISH POS Lite
Adjusting the view of the stock overview for your device - DISH POS Lite
Changing the display orientation for your device - DISH POS Lite
Changing the input mode for your device - DISH POS Lite
Managing log in and log out settings for your device - DISH POS Lite
Managing the hardware settings for your device - DISH POS Lite
DISH POS Lite Self-Service
Install and setup
Closing and opening a self-service facility on your device - DISH POS Lite
How to adjust and personalise your webshop - DISH POS Lite
DISH POS Lite Onboarding
DISH POS Lite Payment
FAQ
Fiscalization
DISH Pay
Process Guides
Terminals
Manage your terminals
DISH Pay - P400 Plus - Data Sheet
DISH Pay - P400 Plus - User Manual
DISH Pay - S1F2 - Data sheet
DISH Pay - V400c Plus - Data sheet
DISH Pay - V400m - Data Sheet
S1F2 - Self-Installation User Manual
S1F2 - Standard User Manual
Self-Installation User Manual
V400c Plus - Self-Installation User Manual
V400c Plus - Standard User Manual
V400m - Self-Installation User Manual
V400m - Standard User Manual
Tutorial/Support/FAQ
DISH Order
Tutorials
General / How to start
Admin Panel
An overview of the dashboard
How to add a discount to a menu item
How to add allergenes & additivies to a menu item
How to adjust opening hours of a restaurants location
How to adjust settings of a restaurants location
How to auto deactivate the webshop
How to cancel an order with reasoning in the Admin Panel
How to define additional fees for payment methods
How to download customer data
How to edit legal information of the restaurant
How to edit your location
How to enable reusable food container option
How to integrate PayPal as a payment method
How to integrate online payment methods
How to manage registered customer data
How to manage your orders
How to set special prices to menu items
How to set up and change menu categories
How to set up and change menu items
How to set up coupons in your webshop
How to set up delivery areas of a restaurants location
How to set up mealtimes
How to set up options and allergens to your webshop
Order Terminal
How to add a new device/order terminal
How to cancel an order with reasoning
How to connect your webshop to your website
How to display account & contact information
How to log in to the order terminal
How to manage orders via terminal
Terminal - How to adjust your opening hours
Terminal - How to disconnect the restaurant account on the app
Terminal - How to print orders
Terminal - How to scan a barcode
Storefront
How it will look like for your guests
How to access the storefront/guest view
How to register a user
3rd Party Integrations
How to add an order button on Facebook
How to disable other food ordering providers on Google
How to integrate DISH Order to the Google entry of your restaurant
How to link DISH Order with the Instagram account of the restaurant
How to select DISH Order as your preferred food ordering provider on Google
FAQs
Documents & Tools
DISH Reservation
Tutorials
Admin panel
Admin Panel: Menu - Add daily menu
Admin Panel: Menu – Add Fixed Menu
Admin Panel: Reservations
Admin Panel: Table plan - Manage reservations
Admin panel: Feedback
Admin panel: Guests
Admin panel: Menu - Add Special Menu
Admin panel: Menu - Add Time Menu
Admin panel: Reports
Admin panel: Settings - Account
Admin panel: Settings - Notifications
Admin panel: Settings - Reservations
Admin panel: Settings - Tables/Seats
General / How to use
DISH Reservation - How to activate Push-Notification function
DISH Reservation - How to activate Reserve with Facebook and Reserve with Instagram
How to access through a mobile device
How to add walk-in guests in DISH Reservation
How to adjust the reservation status
How to change your password in DISH Reservation
How to change your table booking priority
How to configure table groups
How to create a PDF file of your reservations
How to create an offer which is displayed in your reservation widget
How to edit and add opening hours
How to edit and add tables in your table plan
How to export data
How to integrate the reservation tool into Google Business [PREMIUM]
How to login in DISH Reservation
How to make use of service hours
How to manage the amount of online reservations you receive
How to reply to customer feedback
How to set a booking limit
Use of internal notes in the reservation tools
Onboarding
FAQs
DISH Website
Tutorials
Onboarding
Onboarding of DISH Website
Setup Website: Preview and activation
Setup website: Description
Setup website: Domain
Setup website: Imprint
Setup website: Menu
Setup website: Opening hours
Setup website: Options & Offerings
Setup website: Weblisting
General / How to use
A quick look into the design templates
Add a Description
Add a Food Ordering Service Link
How to access through a mobile device on DISH Website
How to add or change a menu
How to add your Google Analytics code
How to change your colour profile
How to create or add an event
How to create or edit your galleries
How to link WhatsApp Click-to-Chat to DISH Website
How to link your social media platforms
How to set up a custom domain
How to use the AI
Reorder the Content on your DISH Website
Admin panel
FAQs
DISH Weblisting Premium
Tutorials
How to create a QR code
How to publish a post
How to purchase the tool
How to reply to a review
How to update your profile
FAQs
DISH Weblisting
Tutorials
An overview of the general settings
How to change your password in DISH Weblisting
How to connect your Google account
How to create your own QR code for your business
How to log in to DISH Weblisting
How to make the best use of DISH Weblisting
How to post content
How to reply on reviews
How to set up DISH Weblisting
FAQs
Fiscalization
Table of Contents
- General questions
- I only have a small HoReCa business, is DISH POS Lite suitable for me?
- Is DISH POS Lite also working in the cloud?
- What is the difference between DISH POS and DISH POS Lite?
- What is the DISH POS Lite licensing model like? / How does the investment looks like?
- Can I switch from DISH POS Lite to DISH POS?
- How do I setup my DISH POS Lite?
- What is the difference between a front office and a Backoffice?
- Can I change the language of the POS system?
- Do I need internet access?
- What if I have no internet connection. Can I still work?
- Can I connect the system by Wi-Fi?
- Can I use DISH POS without QR-ordering?
- Can one POS have multiple locations?
- Can I have multiple DISH POS Lite solutions?
- Do I have access to customer support if needed?
- Hardware
- Which hardware can I choose?
- What hardware add-ons are available for DISH POS Lite?
- Can I add a handheld to my DISH POS Lite solution?
- Can I connect the cash drawer directly to the POS screen?
- Can I add additional printers?
- Back Office
- How do I create products, change prices or set menus?
- Is it possible to create sales reports?
- How do I edit my products?
- Can I add new products?
- Can I add an option menu to a product?
- Can I add a product that contains multiple products?
- Can I create discount types?
- Can I use different menus?
- Can I combine items?
- Can I change menus based on time/date?
- Can I set user permissions?
- Can I export reports to PDF/Excel?
- App
- What includes the standard software package?
- What software add-ons are available?
- What about system updates?
- What information is available on the dashboard?
- Can I see sales in real time?
- Are more insights available?
- Can I work with stock?
- Can I split a table?
- All Categories
- DISH POS Lite
- FAQ
- FAQ - DISH POS Lite
FAQ - DISH POS Lite
- General questions
- I only have a small HoReCa business, is DISH POS Lite suitable for me?
- Is DISH POS Lite also working in the cloud?
- What is the difference between DISH POS and DISH POS Lite?
- What is the DISH POS Lite licensing model like? / How does the investment looks like?
- Can I switch from DISH POS Lite to DISH POS?
- How do I setup my DISH POS Lite?
- What is the difference between a front office and a Backoffice?
- Can I change the language of the POS system?
- Do I need internet access?
- What if I have no internet connection. Can I still work?
- Can I connect the system by Wi-Fi?
- Can I use DISH POS without QR-ordering?
- Can one POS have multiple locations?
- Can I have multiple DISH POS Lite solutions?
- Do I have access to customer support if needed?
- Hardware
- Which hardware can I choose?
- What hardware add-ons are available for DISH POS Lite?
- Can I add a handheld to my DISH POS Lite solution?
- Can I connect the cash drawer directly to the POS screen?
- Can I add additional printers?
- Back Office
- How do I create products, change prices or set menus?
- Is it possible to create sales reports?
- How do I edit my products?
- Can I add new products?
- Can I add an option menu to a product?
- Can I add a product that contains multiple products?
- Can I create discount types?
- Can I use different menus?
- Can I combine items?
- Can I change menus based on time/date?
- Can I set user permissions?
- Can I export reports to PDF/Excel?
- App
- What includes the standard software package?
- What software add-ons are available?
- What about system updates?
- What information is available on the dashboard?
- Can I see sales in real time?
- Are more insights available?
- Can I work with stock?
- Can I split a table?
General questions
I only have a small HoReCa business, is DISH POS Lite suitable for me?
Yes, DISH POS Lite is built for smaller horeca businesses and over the counter service establishments. Our hardware and feature set is selected and designed to serve the needs of this target market. Please contact us to find out which DISH POS solution fits best to your establishment.
Is DISH POS Lite also working in the cloud?
DISH POS Lite is a cloud based system, with an unique local set up that can be used as storage concept. Due to this set up, you have the benefits from the cloud that are combined with the power and security of the local integrated mini-server.
What is the difference between DISH POS and DISH POS Lite?
DISH POS LITE is just like DISH POS a user-friendly cloud-based POS system for restaurant owners, helping our customers to simplify their operations and boost efficiency.
The key differences between the two POS systems is:
- DISH POS requires the support of a professional consultant to be installed as it consists out of an extensive hardware and software package. Whereas DISH POS Lite can be installed by the customer itself, with remote support available.
- DISH POS serves small and large establishments with an extensive range of hardware add-ons and features. DISH POS Lite is especially developed for the small over-the-counter establishment. Affordable, fast to install and equipped with all necessary features to run your business.
What is the DISH POS Lite licensing model like? / How does the investment looks like?
The license model consists of a fixed and a flexible component. The hardware required to operate the system is purchased by the user. The user is therefore also the owner of this hardware. In addition, the software is offered in the form of a license model.
Hardware add-ons are offered with a one-time fee (e.g. cash drawer) and software add-ons (e.g. QR ordering) are offered with a license model with a duration of 12 months.
Can I switch from DISH POS Lite to DISH POS?
Absolutely, for example when business goes well, and you are out growing your DISH POS Lite system you can easily upgrade to a DISH POS. The interface and operating are the same, meaning you and your team need no further training and can focus on what you do best, serve your customers!
How do I setup my DISH POS Lite?
DISH POS Lite is an easy to install cloud-based POS system for small restaurant owners. You can setup your system completely by yourself. Instructions are provided within the box, on the DISH Support page, and remote support is available.
What is the difference between a front office and a Backoffice?
The Backoffice is the place where you setup your system and make the adjustments. So if you want to add a product, modify a price, look into reports, you go to your DISH Backoffice.
Can I change the language of the POS system?
Yes, you can change the language of the system of the user/waiter. This is done in the back office and changing the language settings of your browser.
Do I need internet access?
No, you don’t need internet access to work on the DISH POS app. However, you do need internet access to make changes to the system (adding new products). For all the add-on software(s) - QR ordering license, Order2Pos or Order Aggregator – a WIRED internet connection is required to connect to the DISH POS Lite screen.
What if I have no internet connection. Can I still work?
If you lose connection with your internet provider, you can still work. Due to the unique setup with the integrated mini-server in the DISH POS Lite screen, you can still manage transactions. The moment the internet connection with the provider is restored, data will be synced with your Backoffice again.
Can I connect the system by Wi-Fi?
Yes, however it is recommended if possible, to use a cable connection for stability. The POS screen and the EFT/PIN device can be connected to your local Wi-Fi.
Can I use DISH POS without QR-ordering?
Yes, you can use DISH POS Lite without QR-ordering. This gives you all the functions of the DISH POS Lite at your disposal. The POS works as a fully-fledged solution, but without using the extensive self-service opportunities of QR-ordering.
Can one POS have multiple locations?
No, DISH POS Lite is in its current setup limited to one location.
Can I have multiple DISH POS Lite solutions?
Yes, you can buy multiple DISH POS Lite systems. However, keep in mind that they operate independently from each other and cannot be connected.
Do I have access to customer support if needed?
DISH POS Lite is an easy to install cloud-based POS system for small restaurant owners. You can setup your system completely by yourself. Instructions are provided within the box and remote support is available via +33 809 36 09 09 or via support-fra@dish.co.
Hardware
Which hardware can I choose?
There is a predefined list with hardware basic package, but we have add-ons available. The basic package exists out of a screen and printer.
What hardware add-ons are available for DISH POS Lite?
A cash drawer and payment terminal can be purchased as hardware add-ons.
Can I add a handheld to my DISH POS Lite solution?
No, currently DISH POS Lite does not offer a handheld solution.
Can I connect the cash drawer directly to the POS screen?
No, you must connect the drawer to the printer.
Can I add additional printers?
No, DISH POS Lite is in its current setup limited to one printer only.
Back Office
How do I create products, change prices or set menus?
In the DISH Backoffice, the management environment of your POS system, you can set all the settings to your liking. Here you determine the product assortment, create tables or build menus. Not sure how to make a certain change? The tutorial environment, DISH POS Lite Tutorials, explains how it works with over 150 videos.
Is it possible to create sales reports?
The management dashboard in the Back Office gives you real-time sales figures to see how your business is doing.
How do I edit my products?
First log in. In the back office you can edit/add products
Can I add new products?
Yes, in the back office. Go to the products section in the menu and click +Add product.
Can I add an option menu to a product?
Yes, you can add an option menu to the main product. You can also add a surcharge to the product for an option like whipped cream on a hot chocolate.
Can I add a product that contains multiple products?
Yes, you can add a product with multiple products under it. In the back office, add a new product, and add the additional product(s) under composites. You can add as many products as you want.
Can I create discount types?
Yes, you can create amount and percentage discounts. Via the promotion module you can also give a discount on paid combinations, or a discount based on the amount of the bill.
Can I use different menus?
Yes, you can create as many menus as you want and link them to a table/district.
Can I combine items?
Yes, you can combine products e.g., a Bacardi and Cola.
Can I change menus based on time/date?
Yes, you can change the menu based on time/date.
Can I set user permissions?
Yes, permissions can be set to determine what each user is allowed to do or is allowed to do with authorisation from the manager.
Can I export reports to PDF/Excel?
You can export the most frequently used reports to PDF/Excel.
App
What includes the standard software package?
The back office license, Front office license, Payment terminal connection, promotion module and a fiscalisation license.
What software add-ons are available?
a. QR Ordering: The products allow guests to order or pay in the restaurant via a QR code, so the staff can focus their time on serving and interaction with the guests. It also helps you to compensate for any staff shortages you might have. Orders from QR will be handled and shown like physical orders in the DISH POS.
b. Order Aggregator:
With the Order Aggregator we enable our customers to receive orders from 3rd party platforms like Lieferando, UberEeats, etc. directly into DISH POS Lite. This is an important Add On as many customers struggle with the mass of ordering platforms they must manage.
c. Order2POS
Order2POS enables our customers to receive orders directly into their POS system. Orders that come in, no longer have to be added manually into the POS of the restaurant, they will be “integrated”.
What about system updates?
Updates are necessary to keep the system up-to-date and secure. Fortunately, you don't have to do any updates yourself. We do that for you. After each update we will let you know which new functionalities you can use.
What information is available on the dashboard?
The main dashboard displays the current turnover, the number of transactions, and the average spend. The number and turnover of open orders is also displayed. You will also be able to see last weeks turnover and the difference to the week before.
Can I see sales in real time?
Yes, via the dashboard you can see turnover in real time.
Are more insights available?
No, for DISH POS Lite we do not offer the DISH POS BI Basic+ feature as we have for our DISH POS.
Can I work with stock?
In DISH POS you can enter critical stock, but please note that it is not a stock program.
Can I split a table?
Splitting bills is supported, split one order into multiple tables isn’t.