Languages & Translations: Offer Your Menu in Multiple Languages
Table of Contents
Let your guests order in their own language. In DISH POS, you first translate your menu items and sales channel texts in the Back Office. Then you choose which languages each self-service sales channel offers, such as your QR Order site or kiosk, and which language opens by default.
What do you need to know?
Setting up multiple languages has two parts:
- Translations (General > Translations): the translated texts for your products and your sales channels, for example a welcome text.
- Language settings (Self-service > Sales channels): which languages guests can choose on each sales channel, and which language opens by default.
You can translate dynamic texts, such as product names, product information and sales channel texts. Static texts, such as button labels, are provided by DISH and can't be changed.
Part 1: Add your translations
1. Open Translations
In the Back Office, click General and then Translations.
Translations is in the General menu of the Back Office.
2. Choose a translation group
Translations are sorted into groups, such as Product names. Use the Translation group drop-down menu at the top of the page to choose which texts you want to translate. All texts in that group are then listed.
To narrow the list down, you can also filter by Product group using the drop-down menu next to it.
3. Enter your translations
Each language has its own column. Click the text field of the item you want to translate and enter the translation. The font colour shows you the status of each field:
| What you see | What it means | What to do |
|---|---|---|
| Gray text | Not translated yet | Click the field and enter the translation |
| Black text | Translated | Nothing, unless you want to change it |
| Red highlight | Missing translation (only shown when Show missing translations is ticked, see step 5) | Add the translation |
4. Show more languages
To work on other languages, open the Columns drop-down menu in the top right and tick the languages you want to see. A column is added for each selected language.
5. Find missing translations
Tick Show missing translations. Every field that still needs a translation is highlighted in red. To return to the normal view, untick the box again.
To find a specific word quickly, use the search field at the top of the page.
6. Translate your sales channel texts
You can also translate texts that guests see on your sales channels, such as a welcome text. Open the Translation group drop-down menu and choose a sales channel translation group.
Because these are usually longer texts, they open in a separate window. Click the translation field, enter your text in the window and click Save.
Part 2: Choose the languages for your sales channel
1. Open your sales channel
In the Back Office, click Self-service and then Sales channels. You see an overview of all your sales channels. Click the pencil icon next to the sales channel you want to change.
The General tab opens. Besides the language settings, it contains these fields:
| Field | What it is | What to do |
|---|---|---|
| Name | Name of the sales channel | Change it if needed |
| Facility | The facility the sales channel belongs to. Every sales channel is assigned to a facility | Change it if needed |
| Fulfillment options | How guests receive their order, for example Eat-in or Takeaway | Switch options on or off. At least one option always stays active |
2. Select the languages
Under Language settings, open the Languages drop-down menu and tick every language your guests should be able to choose.
3. Set the default language
Open the Default language drop-down menu and choose the language your sales channel shows first, for example when a guest scans the QR code.
4. Save and send your changes
Click Save in the bottom right corner. Then send your changes to your POS via General > General > Send.
Good to know
- Each sales channel has its own languages: for example, your kiosk can offer English and German while your QR Order site offers four languages.
- Translate once, use everywhere: a translated word is applied in every translation group where it appears.
- Static texts are already translated: button labels and other fixed texts are provided by DISH and can't be changed.
- New products need translations too: when you add a product, check Show missing translations so the product doesn't appear untranslated to your guests.
- You are responsible for your texts: DISH POS doesn't check whether your translations are correct. Review them before you add a language to a sales channel.