DISH
Tutorials
DISH - How to create a DISH account
DISH - How to add a new team member
DISH - How to edit your notification settings
DISH - How to purchase DISH Starter
DISH - How to purchase DISH Professional
DISH - How to upgrade to Professional
DISH - How to downgrade from Professional
DISH - A walkthrough of the DISH mobile app
DISH - How to change your password in the DISH mobile app
DISH - How to edit your account information in the DISH mobile app
DISH - How to edit information of your account
DISH - How to edit information of your establishment
DISH - How to reset your password
DISH - How to access the DISH knowledge base
FAQs
Will there be ‘owner’ and ‘employee’ accounts?
Will tools be automatically activated?
Can there be establishments without subscription plans (empty establishment
Can the price of the monthly fee be reduced?
Can individual tools be deleted from an establishment?
Do customers have to pay the one-time activation fee and the monthly fee for each establishment they are creating?
Can different countries have different pricing?
Can every country decide what is contained in a package?
If customers upgrade or downgrade their plan, do they have to pay the one-time activation fee again?
Does every new customer have to pay the one-time activation fee?
Do existing customers have to pay a one-time activation fee?
Will customers have to consent to T&Cs of tools?
Can there be accounts without establishments?
Will owners be able to invite employees to have access to their establishment?
Will customers have the ability to disable a tool they don’t need anymore
DISH Order
Tutorials
Working with the order terminal
DISH Order Terminal - How to manage orders
DISH Order Terminal - How to adjust settings
DISH Order Terminal - How to display account & contact information
DISH Order Terminal - How to scan barcode
Payment Set-up - Stripe
DISH Order - Stripe: Onboarding
DISH Order - Stripe: Generate API keys
DISH Order - Stripe: Integrate API keys
Storefront - View of a customer
DISH Order - User: Registration
DISH Order - User: Order
DISH Order - How it will look like for your guests
Menu creation
DISH Order - Kitchen: Mealtime
DISH Order - How to set up and change menu categories
DISH Order - How to set up and change menu items
DISH Order - How to set up options for menu items and categories
General / How to start
DISH Order - Login
DISH Order - Dashboard
DISH Order - How to change your password
DISH Order - How to connect to Google my Business/ Order Direct
DISH Order - How to access the storefront/guest view
DISH Order - How to purchase and set up DISH Order
DISH Order - How to log in as a restaurateur
DISH Order - How to manage your orders
Onboarding - Order Terminal connection
DISH Order - How to add a new device/order terminal
DISH Order - How to log in to the order terminal
DISH Order Terminal - How to test the terminal
Onboarding & Handling of restaurant
DISH Order - How to edit your location
DISH Order - Marketing: Coupon
DISH Order - How to set up delivery areas of a restaurants location
DISH Order - Sales Flow
DISH Order - How to set up payment methods of a restaurants location
DISH Order - How to adjust opening hours of a restaurants location
DISH Order - How to adjust settings of a restaurants location
Documents & Tools
QR Code Generator
DISH Order - Stuart light prozess
Quick start guide
DISH Order vs third-party supplier calculator
HD Pay
DISH Order - Stand-alone calculator
FAQs
Onboarding & Set up of DISH Order for restaurant owners
How can I view my orders?
Are there templates for marketing campaigns?
How do my customers know that I offer Food Ordering?
How do I integrate DISH Order to my website?
How long does it take to create a menu card?
How do I upload my menu?
How to configure delivery conditions in multiple geographic areas / specific limits?
How to configure the meal times when the dish is only available for breakfast or for lunch or for Dinner?
How do I manage my DISH Order tool on my own?
Can I access to my customers' data?
How do I integrate the photos into the categories, menu items, etc. What dimensions of photos to respect?
After the customer finish the onboarding process does he receive an email from STRIPE inform him about the activation and the commission?
What does the order status in the details of an order mean?
Is it possible to modify the design of the DISH order online store?
What size shall the images for menu items, categories and restaurant logo be to fit best?
How do I deactivate a dish when it is no longer available? How to configure them if they are out of stock and enter the amount of stock available?
Start with DISH Order
Are there Premium Features?
Where can I get food packaging material for my pick-up and delivery service?
What is Dish Order?
Can I use the solution from my smartphone or tablet?
In which countries is DISH Order available?
How can I join DISH Order with my restaurant?
What information do you need to register?
Order Journey for end customers
I have not received a confirmation email, has the order been received?
Can I change a restaurant order after I have placed it?
Can I cancel my order?
Can I have my order delivered?
How can customers order from the Restaurant?
How can I pay for my orders?
How do I get special deals?
Handling of payment options for restaurant owners
What payment methods are available for my customers?
Can I connect my current payment provider from the restaurant?
Stripe - What are the payment costs and who pays them?
D Pay - What are the advantages of our tool HD Pay over Stripe?
HD Pay - What happens after the onboarding flow?
HD Pay - Does the customer get a recap of the commission or an invoice?
HD Pay - What payment options are available with HD Pay Online Payment?
HD Pay - Is the 1.89% fee the same in every country?
HD Pay - When can the restaurant owner withdraw the money and how?
HD Pay - Are there any other settings the restaurant owner can make?
HD Pay - How can the contact data of the customer be changed after completed onboarding process?
tripe - How can I change / update my KYC-Data in my Stripe-Account?
HD Pay - How exactly can the IBAN for receiving the amount of the weekly payout of received online payments, be changed after the onboarding process has been completed?
HD Pay - Where can the restaurant owner see an overview/statement of the received online payments?
HD Pay - Is the DISH Order account active immediately?
HD Pay - Does a switch from Stripe to HD Pay need to be completed?
HD Pay - How does the restaurant owner set up DISH Order Online Payment?
Cancellation for DISH Order subscription
How do I cancel my subscription?
Can I get a refund if I am not satisfied with the service?
Can an account manager cancel my subscription for me?
Can I change or cancel my DISH Order purchase after I have placed it?
Other (Feedback & Contact)
Where can I lodge a complaint about a product or an order?
How can I get in contact with the call center support?
DISH Order login
I forgot my Password, how can I log in to DISH Order?
I can' t access the admin panel of DSH Order, What can I do
Payment & Invoicing for DISH Order subscription
How can I change my credit card information?
How can I change my billing information?
Where can I see the invoices for my monthly DISH Order fee online?
What payment methods are available for paying for the tool?
What happens if I miss a payment because my credit card is blocked or expired?
How can I change details on an issued invoice?
How is the payment of DISH Order tool handled?
What can I do if I was charged the wrong amount?
What are the costs for me for DISH Order?
What happens if I cancel an order that was paid for with online payment?
Can the customer do a refund through STRIPE?
If a customer pays for his order with online payment, will he be charged before or after the owner has confirmed the order?
Order Terminal
How do I connect the Order Terminal to the WIFI?
How do I set up the order terminal?
How can I change the language of the app?
Do I need to perform a continuous software update for the order terminal?
How to adjust the terminal volume and ringtone?
I can't print the order, what should I do?
How get the customer new receipt rolls?
Is it possible to confirm an order by adding a note to change the pickup time?
My order terminal gives me this message “Establishment not found” what should I do?
I don't have a wifi network, there is another way to connect the terminal to the internet?
GDPR
DISH Magazine
Introduction to the DISH Magazine
DISH Magazine [SVK]
DISH Magazine [ESP]
DISH Magazine [FR]
DISH Magazine [CZ]
DISH Magazine [IT]
DISH Magazine [NLD]
DISH Magazine [GER]
DISH Magazine [AUT]
DISH Magazine [PT]
DISH Magazine [RO]
DISH Magazine [PL]
DISH Magazine [EN]
DISH Magazine [HU]
DISH Magazine [HVR]
DISH Magazine [UKR]
DISH Reservation
Tutorials
DISH Reservation - Setup: Hours
DISH Reservation - Setup: Capacity
DISH Reservation - Setup: Group Size
DISH Reservation - Setup: Offers
DISH Reservation - Setup: Contact
DISH Reservation - Setup: Integration
DISH Reservation - Admin Panel: Reservations
DISH Reservation - Admin Panel: Table plan - Manage reservations
DISH Reservation - Admin Panel: Table plan - Setup
DISH Reservation - Admin Panel: Menu - Add Fixed Menu
DISH Reservation - Admin Panel: Menu - Add Daily Menu
DISH Reservation - Admin panel: Menu - Add Time Menu
DISH Reservation - Admin panel: Menu - Add Special Menu
DISH Reservation - Admin panel: Guests
DISH Reservation - Admin panel: Feedback
DISH Reservation - Admin panel: Reports
DISH Reservation - Admin panel: Settings - Hours
DISH Reservation - Admin panel: Settings - Reservations
DISH Reservation - Admin panel: Settings - Tables/Seats
DISH Reservation - Admin panel: Settings - Offers
DISH Reservation - Admin panel: Settings - Notifications
DISH Reservation - Admin panel: Settings - Account
DISH Reservation - How to log in
DISH Reservation - How to change your password
DISH Reservation - How to reset your password
DISH Reservation - How to access through a mobile device
DISH Reservation - How to adjust the reservation status
DISH Reservation - How to configure table groups
DISH Reservation - How to arrange your table plan
DISH Reservation - How to set a booking limit
DISH Reservation - How to change your table booking priority
DISH Reservation - How to reply to customer feedback
DISH Reservation - How to adjust & add opening hours
DISH Reservation - How to make use of meal periods
DISH Reservation - How to edit and add tables in your table plan
FAQs
Start with DISH Reservation
DISH Reservation - What happens when I confirm/deny a reservation request?
DISH Reservation - I don’t want reservations to be automatically confirmed. Can I individually approve all reservations?
DISH Reservation - What happens when the reservation is modified/cancelled?
DISH Reservation - Why can´t I allow reservations to be made up to a year in advance?
DISH Reservation - Why do I have invalid reservations?
DISH Reservation - Can I set up table-based reservations?
DISH Reservation - What information does the guest have to submit when booking a table online?
DISH Reservation - What should I do if I have invalid reservations?
DISH Reservation - How do I log in?
DISH Reservation - What happens when I receive a large reservation which needs more than 1 table?
DISH Reservation - What if a customer booked a table and doesn´t show up?
DISH Reservation - How will I be notified about reservations?
DISH Reservation - What is reservation duration, lead time, and interval?
Admin panel
DISH Reservation - What are exceptional hours in reservation settings?
DISH Reservation - Can I manually change the table that has been assigned to a reservation?
DISH Reservation - How can I publish excellent feedbacks from my customers?
DISH Reservation - Can I turn off reservations from Google?
DISH Reservation - Can I change my restaurant information?
DISH Reservation - Can I define and move tables in multiple rooms of my establishment?
DISH Reservation - Booking limit
DISH Reservation - I don’t have outdoor seating during winter. What happens to the tables I have setup there?
Legal topics
Cancellation/ password for DISH Reservation
DISH Reservation - How can I change/reset my password?
DISH Reservation - I no longer wish to use the online reservation tool. How can I cancel my subscription?
DISH Reservation - What happens if I delete my DISH Reservation account
Miscellaneous
DISH Reservation - Can I add DISH Reservation to my Instagram and Facebook Account?
DISH Reservation - What is Reserve with Google?
DISH Reservation - How do I benefit from DISH Reservation regarding COVID-19?
DISH Reservation - Why does Google display reservations 30 minutes apart, if I I accept reservations at an interval of 15 minutes?
DISH Reservation - How can I attract more guests?
DISH Reservation - How does the reservation tool imbed changing laws and regulations regarding COVID-19?
DISH Reservation - How will the customer be reminded to give a feedback regarding the restaurant?
Documents & Tools
DISH Website
Tutorials
DISH Website - Setup website: Opening hours
DISH Website - Setup website: Options & Offerings
DISH Website - Setup website: Domain
DISH Website - Setup website: Menu
DISH Website - Setup website: Imprint
DISH Website - Setup website: Weblisting
DISH Website - Setup website: Preview
DISH Website - Administration panel Professional
DISH Website - How to log in
DISH Website - How to change your password
DISH Website - How to access through a mobile device
DISH Website - How to use the AI
DISH Website - How to change your design template
DISH Website - How to set up food ordering
DISH Website - How to add your Google Analytics code
DISH Website - How to use your external domain
DISH Website - Administration panel walkthrough of DISH Starter
DISH Website - How to change your colour profile
DISH Website - How to add or change a menu
FAQs
Start with DISH Website
DISH Website - Why should I use DISH Website?
DISH Website - What makes DISH Website better than the others?
DISH Website - Do I have to install DISH Website on my PC to be able to edit my pages?
DISH Website - Do I need special background knowledge to create my website with the DISH Website Construction Kit?
DISH Website - On which browsers can I create my websites using DISH Website?
DISH Website - When will my website be published?
DISH Website - What are the advantages of the "keep the generated description up-to-date when restaurant details have been changed" option?
DISH Website - What are the advantages of connecting my restaurant to Google My Business?
DISH Website - How does the exchange of data work with DISH Website and Google My Business?
Admin panel
DISH Website - How can I edit my DISH Website?
DISH Website - How do I structure the content of the DISH Website?
DISH Website - I want to create a multilingual website. Is it possible with DISH Website?
DISH Website - How can I customize the design and the content of my website?
DISH Website - How can I use and incorporate images on my website?
DISH Website - What is a media gallery?
DISH Website - What size and format is best for my images?
DISH Website - How do I add videos to my media gallery?
DISH Website - Where can I edit my personal information?
DISH Website - How does automatic text generation with the "Text Generator" work?
DISH Website - What are the advantages of the "Text Generator" tool?
DISH Website - How can I make the most of the automatic text generation service?
DISH Website - Does the "Text Generator" display identical content?
DISH Website - Can I manually edit the automatically generated text?
DISH Website - How can I add missing information to my automatically generated text?
DISH Website - How can I integrate all my social media channels on my website?
Domain
DISH Website - What is a domain?
DISH Website - What is a hostname?
DISH Website - Do I need my own domain to create the website? Can I change my domain afterwards?
DISH Website - The domain name I want is already taken. What possibilities do I have?
DISH Website - Why does the domain contain "eatbu"?
DISH Website - May I use my existing domain for DISH Website?
Cancellation/ password for DISH Website
DISH Website - I forgot my password, or want to change it. How does it work?
DISH Website - Will my personal data be deleted when I delete my account?
DISH Website - Can I delete my website?
Miscellaneous
DISH Website - Is DISH Website free?
DISH Website - Is DISH Website optimised for mobile devices?
DISH Website - Can I edit my website on my smartphone and/or tablet?
DISH Website - What options does DISH Website offer me to be found more easily on the web and to improve my Google ranking?
DISH Website - Is it possible to stop the data transfer between DISH Website and Google My Business?
DISH Website - Help! How do I contact the support service?
Legal topics
DISH Weblisting
Tutorials
DISH Weblisting - Setup
DISH Weblisting Basic - Settings
DISH Weblisting - How to log in
DISH Weblisting - How to change your password
DISH Weblisting Basic - How to generate a QR code
DISH Weblisting - How to post content
FAQs
What happens to my Google listing when I cancel DISH Weblisting?
How can I handle negative reviews in Google?
How can I publish content?
Can I edit or remove replies or posts that I have published?
Why is it important to manage your Google business listing?
How can I determine which pictures are shown in my Google listing?
How can I grant others or my own Google Account access to my Business Listing?
How can I connect my Google listing?
How fast are updates I am doing in DISH Weblisting published in Google?
How can I activate DISH Weblisting?
How can I cancel DISH Weblisting?
Can I remove pictures I posted?
Who is DISH Weblisting designed for?
How do I delete my business listing on Google?
What does the exclamation mark mean in the DISH Weblisting dashboard?
How can I publish a phone number in my Google Listing.
What is DISH Weblisting?
DISH Weblisting Premium
Tutorials
DISH Weblisting - Onboarding
DISH Weblisting Premium - How to create a QR code
DISH Weblisting Premium - How to update your profile
DISH Weblisting Premium - How to cancel your subscription
DISH Weblisting Premium - How to publish a post
DISH Weblisting Premium - How to purchase the tool
DISH Weblisting Premium - How to reply to a review
FAQs
What happens if I already have business listings in some of the directories?
How do I set up the directories in DISH Weblisting?
Why is it important to manage listings of your business?
What happens to my business listings once I cancel DISH Weblisting?
How can I answer reviews?
Can I edit or delete replies or posts that I have published?
How can I figure out which pictures are shown in my Google listing?
How do I delete a Google listing?
How can I handle negative reviews in my Google my Business account?
How do I activate DISH Weblisting Premium
How long does it take for my listing or updates to appear on a directory?
How can I post content?
Who is DISH Weblisting Premium designed for?
Can I delete pictures I posted?
How can I cancel DISH Weblisting Premium?
What is DISH Weblisting Premium?
DISH Bonus
Tutorials
DISH Bonus - Order & Payment
DISH Bonus - Setup wizard
DISH Bonus - Apply checklist
DISH Bonus - Adding team member
DISH Bonus - Accept invitation & Scan code
DISH Bonus - Admin panel
DISH Bonus - How to log in
DISH Bonus - How to change your password
DISH Bonus - How to cancel your subscription
DISH Bonus - Online marketing material
FAQs
Who can use DISH BONUS?
How many PAYBACK points do my guests receive from me?
What is the value of 1 PAYBACK point?
How do I enter loyalty numbers manually?
Are there any promotional coupons for PAYBACK available to collect additional points?
How can I add a new team member?
When will PAYBACK points be credited to my customers?
Where can I find my pending transactions?
Are there any marketing materials for my online channels available?
How can I set up DISH BONUS?
How can I get an overview of all the transactions made via DISH BONUS?
How can I cancel my subscription?
Are there any promotions for Miles & More available to collect additional points?
How can I change the password for my DISH Bonus account?
Where can my customers collect PAYBACK points?
Where can my customers get a Miles & More card?
How can my employees use DISH BONUS?
What happens if a transaction fails?
How much does DISH BONUS cost?
Why are some cards not recognized?
How can an added team member join my DISH BONUS account?
Where can my customers find the PAYBACK coupons?
Which amount needs to be entered after scanning the card?
Can customers pay with PAYBACK points in my restaurant?
When will Miles & More miles be credited to my customers?
Can customers pay with Miles & More miles in my restaurant?
I run more than one restaurant. Can I apply Dish BONUS on all of them?
How do I scan loyalty cards or codes?
Where can my customers get a PAYBACK Card?
What is DISH BONUS?
How many Miles & More miles do my guests receive from me?
DISH Guest
Tutorials
DISH Guest - Onboarding via dish.co
DISH Guest - Onboarding
DISH Guest - Add manager
DISH Guest - Search process
DISH Guest - Edit business details
DISH Guest - How to change your password
DISH Guest - How to log in
DISH Guest - How to generate QR labels
DISH Guest - How to add and manage menus
DISH Guest - How to review live data
FAQs
Do I need specific hard- or software?
Do my employees have access to DISH Guest?
How much does DISH Guest cost?
How does DISH Guest work?
Do I have to generate a new QR-Code daily?
What should I do if I forgot my password?
Can I generate QR-Codes for multiple establishments ?
Why should I use it?
Who can/should use DISH Guest?
What is DISH Guest?
How do I export guest details?
How can I change my password for my DISH Bonus account?
How can I use DISH Guest?
How do I generate the QR-Code?
DISH Photoshoot
Cockpit
Tutorials
Cockpit - Onboarding
Cockpit - Dashboard
Cockpit - Your account
Cockpit - Branch offices
Cockpit - User management
Cockpit - Email notifications
Cockpit - Costs
Cockpit - Revenue goal
Cockpit - Service
Cockpit - Premises
Cockpit - Time periods
Cockpit - Get to know the overview function
Cockpit - How to connect your GASTROFIX POS system
Cockpit - How to connect your GASTWARE POS system
FAQs
Cockpit - What is Cockpit?
Cockpit - Why does METRO / MAKRO offer this service?
Cockpit - Why are key figures important for my business?
Cockpit - Can I use the cockpit offline?
Cocopit - Is the cockpit really free?
Cockpit - What is the difference between cockpit and reporting analysis from your own cash register system?
Cockpit - Who can use the cockpit?
Cockpit - Is the cockpit optimized for mobile use?
Cockipit - How can I switch between my different companies?
Cockpit - What exactly does the sales module show me and how does it work?
Cockpit - Which key figures can I see from the cockpit?
Cockpit - Can I provide additional information regardless of my POS system to improve the analysis of the cockpit?
Cockpit - How do I get to the cockpit homepage?
Cockpit - Which modules can be viewed via the cockpit?
Cockpit - What exactly does the service module show me and how does it work?
Cockpit - What exactly does the top seller module show me and how does it work?
Cockpit - What is shown on the dashboard?
Cockpit - What exactly does the Breakeven module show me and how does it work?
Cockpit - What exactly does the target module show me and how does it work?
Cockpit - Do my branches have to use the same POS system?
Cockpit - Can I manage different branches under one account?
Cockpit - How can I change my password?
Cockpit - What data is imported from the POS system into the cockpit?
Cockpit - I have forgotten my password and can no longer log in. What can I do?
Cockpit - What exactly does the table analysis module show me and how does it work?
Cockpit - With which POS systems does the cockpit work?
Cockpit - How can I cancel the cockpit?
MenuKit
Tutorials
MenuKit - Onboarding
MenuKit - Onboarding (non-German customer)
MenuKit - Dashboard
MenuKit - Recipes
MenuKit - Ingredients
MenuKit - Your business
MenuKit - Your profile (German customer)
MenuKit - Your profile (non-German customer)
MenuKit - How to add a store
MenuKit - How to delete a recipe
MenuKit - How to export your personal data
MenuKit - How to change the calculation factor
MenuKit - How to create a flat rate
MenuKit - How to use a base recipe inside a recipe
FAQs
Can I use MenuKit offline ?
Is MenuKit responsiv?
Can I connect MenuKit also with a POS?
Why METRO/MAKRO offers this Service?
What is Menukit?
How does the MenuKit differ from other calculation tools?
How can I change my password?
Can I update / edit "my Establishment" also on a tablet?
Is MenuKit for free?
Why is this menu planning so important?
Who can use MenuKit ?
Lynn
Tutorials
Lynn - Customer: Order process
Lynn - Supplier: Dashboard
Lynn - How to log in
Lynn - How to change your password
Lynn - How to place an order
Lynn - How to change your location
Lynn - How to start a conversation with a supplier
Lynn - How to sign up
Lynn - How to add a product
Lynn - How to download the mobile app
Lynn - How to add a supplier
FAQs
How does LYNN obtain a supplier's email address?
How do you ensure that my order actually arrives?
What is the LYNN app for?
How do I learn about new customer orders?
Can I make changes to an incoming customer order?
How can I communicate directly with my suppliers?
Can I delete products from the app?
Do I have to confirm every new order?
Is it okay for me to share LYNN with my customers?
Can I change an order after I sent it out to my supplier?
Can I share the app with my employees?
As a new customer, can I order from one of the suppliers listed on the app?
How are my orders submitted?
How can I create an account on the app?
How do I delete my account?
How can I track my orders?
How does LYNN treat my data?
Why should I use LYNN as a supplier?
Can I change the unit size of a product, e.g. from “pounds” to “box”?
Can I deprioritize suppliers?
Do I need the supplier's email address to add them to my app?
How can I add suppliers?
Can I add new SKUs?
How can I download the app?
Can I change my app’s profile setting?
How do I confirm a new order?
Is there an easy way to „bookmark“ my preferred suppliers?
How do I keep track of incoming orders?
How can I change the password for my Lynn account?
Can I duplicate an existing order?
Can I order from any of the suppliers listed in my app?
Do I need to pay for the app?
Support Call Center
Changes of the last two weeks
All Categories
DISH
Tutorials, FAQs & Documents
DISH Order
Tutorials, FAQs & Documents
DISH Magazine
E-Magazine for available DISH Products
DISH Reservation
Tutorials, FAQs & Documents
DISH Website
Tutorials, FAQs & Documents
DISH Weblisting
Tutorials, FAQs & Documents
DISH Weblisting Premium
Tutorials, FAQs & Documents
DISH Bonus
Tutorials, FAQs & Documents
DISH Guest
Tutorials, FAQs & Documents
DISH Photoshoot
Tutorials, FAQs & Documents
Cockpit
Tutorials, FAQs & Documents
MenuKit
Tutorials, FAQs & Documents
Lynn
Tutorials, FAQs & Documents
Support Call Center
Changes of the last two weeks
Changes are only provided with a link - date - category and are automatically deleted after approx. 2 weeks.
