DISH PAY NOW PRO - eSIM Troubleshooting
Table of Contents
Never delete the eSIM profile on your DISH PAY NOW Pro
DPN PRO eSIM Connectivity Troubleshooting
Before You Start
Issue 1: No Mobile Data Connection | Device Shows “Emergency Calls Only”
1. Check Signal Strength
2. Verify Mobile Data is Enabled
3. Toggle Airplane Mode
4. Restart Your Device
Issue 2: Slow Mobile Data
Check Network Type
Try:
Issue 3: eSIM Not Connecting After First Startup
If you need to contact DISH Support:
Never delete the eSIM profile on your DISH PAY NOW Pro
Your device comes with a pre-activated eSIM profile. Deleting it is an undoable action and the eSIM profile cannot be restored on your device if deleted.
DPN PRO eSIM Connectivity Troubleshooting
Before You Start
Please ensure:
- Your device has battery charge above 20%
- Airplane Mode is OFF
- You are in an area with mobile network coverage
- Your device has been restarted recently
Issue 1: No Mobile Data Connection | Device Shows “Emergency Calls Only”
1. Check Signal Strength |
2. Verify Mobile Data is Enabled |
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Look at the signal bars on the top right of the screen. If there is no signal:
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3. Toggle Airplane Mode |
4. Restart Your Device |
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Issue 2: Slow Mobile Data
Check Network Type
Please note that the DISH PAY NOW Pro doesn't support 5G networks. However, depending on your location, you may have:
- 2G, 3G, or 4G/LTE
Try:
- Restart the device and move to an outdoor area
- Disable and re-enable Airplane Mode
- Wait up to 5 minutes for network registration
Issue 3: eSIM Not Connecting After First Startup
- Connect to Wi-Fi if available
- Restart the device
- Wait several minutes for network activation
If the device still does not connect, contact support.
If you need to contact DISH Support:
Please prepare your:
- eSIM ICCID → Go to the DISH PAY App, click on the menu button on the top left corner and then click on About
- Current Location (Country)