FAQ - New Backoffice Design (POS)

Table of Contents

About the New Backoffice Design What is the New Backoffice Design? Why is the Backoffice being redesigned? Rollout and access When will the New Backoffice Design be available? How will I know when I get access? Do I need to prepare anything before the rollout? What happens after I move to the New Backoffice? Can I switch back to the old Backoffice if I need to? What stays the same Will my existing menus, product groups, or settings change? Do I need new login details? What’s different What are the main improvements compared to the old Backoffice? Can I use the New Backoffice on mobile or tablet? Features available in the New Backoffice What can I manage in the New Backoffice? How are product categories handled in the new Backoffice? What can I do with menus in the new Backoffice? Are all features from the old Backoffice available? Learn more about the New Backoffice Are there guides or tutorials for the New Backoffice? Feedback and support What if I need help or have questions?

We’re introducing the new Backoffice Design in POS. In this FAQ, you’ll find answers to the most common questions about what’s changing and what to expect.

About the New Backoffice Design

What is the New Backoffice Design?

The New Backoffice Design is an updated version of the POS Backoffice with a cleaner look and an easier way to navigate. It’s designed to make everyday tasks, such as managing products, categories, and menus, simpler and faster.

Nothing changes about how your business works. It’s the same Backoffice, just with a more modern and user‑friendly design.

Why is the Backoffice being redesigned?

We’re introducing the new design to improve usability. The updated layout is clearer, less cluttered, and helps you find what you need more quickly, especially for daily tasks.

What stays the same

Will my data or settings change?

No. All your existing data, menus, products, and settings remain unchanged. The update only affects how the Backoffice looks, not your business information.

No. Your login process stays exactly the same. You continue using your current credentials.

What’s new and what’s different

What are the main improvements compared to the old Backoffice?

The New Backoffice Design offers:

A cleaner and more modern layout
Easier navigation between sections
Improved product, category, and menu management
A smoother experience on mobile and tablet devices

Overall, it’s designed to feel more intuitive and easier to use.

Can I use the New Backoffice on mobile or tablet?

Yes. The New Backoffice Design is optimised for desktop, tablet, and mobile devices, so you can manage your POS comfortably across different screens.

Can I switch back to the old Backoffice if I need to?

Yes. If you’re using the New Backoffice and need a feature that is not yet available, you can switch back to the old Backoffice at any time using the switch button in the bottom-left corner.

Will I be switched automatically to the New Backoffice?

In some cases, you may be automatically switched to the New Backoffice. If that happens and you still need the old Backoffice for certain tasks, you can easily switch back using the same option.

Features available in the New Backoffice

What can I manage in the New Backoffice?

You can:

View your Dashboard
Search for create, edit, and delete products
Organise product categories
Create and edit menus
Manage a simplified version of options

Additional areas will be added over time.

How are product categories handled in the new Backoffice?

In the New Backoffice, product categories help you organise products more clearly across the Backoffice, reports, and the POS app. You can create and manage product categories, including subcategories, to keep your product structure organised.

What can I do with menus in the new Backoffice?

You can create, edit, and manage menus in the New Backoffice. This includes creating multiple pages, organising sections, assigning colours, and adding products using drag and drop.

Are all features from the old Backoffice available?

Not yet. Some advanced features from the old Backoffice are still being added to the New Backoffice. For example, some parts of option management and menu setup may still need to be completed in the old Backoffice. If you need a feature that is not yet available, you can switch back at any time.

Rollout and availability

When will the New Backoffice Design be available?

The New Backoffice Design is planned to start rolling out by the end of May. The rollout will happen gradually, so availability may vary between customers.

How will I know when I get access?

Eligible customers will be informed directly, for example, via an email invitation with instructions on how to access the New Backoffice.

Do I need to prepare anything before the rollout?

No preparation is required. Once the New Backoffice Design is available to you, you can start using it right away.

Learn more about the New Backoffice

Are there guides or tutorials for the New Backoffice?

Yes. We’ve created step‑by‑step guides to help you get started and complete common tasks in the New Backoffice.

You can find tutorials such as:

Feedback and support

What if I need help or have questions?

Support is available as usual. If you have questions or need assistance, please contact our support team through your existing support channels.