DISH POS Handheld Device Troubleshooting
Table of Contents
Introduction
This article will provide an overview and trouble shooting decision tree of the DISH POS handheld device, a mobile tool for your restaurant or hospitality business to take orders, process payments, and manage tables directly from guest's side. It will include key setup information, installation steps and troubleshooting support for both customer sand internal agents.
Your DISH POS handheld device , whats included in this page
- common trouble shooting and issues decision tree
- service contact for extra help
Your Trouble Shooting Decision Tree
POS Handheld device troubleshooting/ common problems
If your device isn't turning on, it could be due to a dead battery, faulty charger, or a system error.
Try a different cable or power adapter.
Test using another power outlet.
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Hold the power button for at least 10 seconds.
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If possible, try charging using a different power source or charging cradle.
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Symptoms:
- The app launches but shows no data.
- Error messages like “No connection to server.”
- Device is not connected to Wi-Fi.
- Possible Causes: Wi-Fi signal interference, outdated firmware, or router issues.
Ensure AP is plugged into router or switch.
Power via PoE or adapter.
Use a network scanner to confirm IP.
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Reconnect using correct credentials.
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Make sure your device firmware is current, as updates often fix connectivity bugs.
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- Navigate to settings > network settings reset.
- Verify the correct IP address is set-up in the POS APP.
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Ensure the Access Point is properly configured
- Connect the access point (AP) to the router or switch using a network cable.
- Use either Power over Ethernet (PoE) or a separate power adapter.
- Use a tool like “Advanced IP Scanner” to find the AP’s IP address.
Verify SSID and password
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The Wi-Fi network name (SSID) should follow the format:
ClientID + RestaurantName(e.g.,06694ShowroomDusseldorf) -
The password should follow the format:
951 + ClientID(e.g.,95106694)
Disable 5GHz band
Many handheld devices only support 2.4GHz Wi-Fi.
- In the AP’s advanced settings, switch from “Auto” to “Manual.”
- Uncheck the 5GHz option.
- Save the settings and restart the network.
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- Possible Causes: Intensive usage, high environmental temperature, or background apps.
Limit the number of apps running at the same time.
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Keep your device out of direct sunlight or hot environments.
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Lower the brightness to help decrease heat production.
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Allow your device to cool down if it has been in continuous use for a long time.
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Symptoms:
- App is not installed.
- App crashes or won’t launch.
- Open the browser on the handheld device.
-
Navigate to:
http://[Server-IP]:8080/booq/webapp - Download and install the app.
- After installation, tap “Done” instead of “Open.”
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- Copy the app file to a USB stick.
- Connect the USB stick to the device.
- Use the file manager to install the app manually.
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- Go to the app settings.
- Enable “Allow unknown apps” for DISH POS.
- This prevents update issues and ensures smooth operation.
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Symptoms:
- App launches but displays no content.
- Connection to server fails.
-
In the app’s settings, assign a name to the device:
- For displays:
POS-<Machine-No> - For handhelds:
Mobile-<Machine-No>
- For displays:
- This helps identify the device in the back office.
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- Enter the IP address of the miniserver (e.g.,
192.168.64.10) - Set the port to
8080 - These settings are found in the app’s “Settings” section.
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- After saving the settings, a message will appear confirming device registration.
- Accept the registration and return to the login screen
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| Area | What to Check |
|---|---|
| Wi-Fi | SSID, password, 2.4GHz enabled, AP configured correctly |
| Power | Device charged, power adapter/cradle connected |
| App Installation | App present, installed correctly, Kiosk Mode enabled |
| App Configuration | Device name, IP address, and port correctly set |