DISH POS Handheld Device - Troubleshooting Decision Tree
Table of Contents
DISH POS Handheld device troubleshooting problems
If your device isn't turning on, it could be due to a dead battery, faulty charger, or a system error.
→ Ensure the device is fully charged.
→ Verify that the power adapter or charging cradle is properly connected.
→ If applicable, check the USB cable and cradle connection.
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You are all set !
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Press and hold the power button for several seconds.
→ For displays: left-side button
→ For handhelds: upper-right button
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You’re all set!
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→ Confirm the device is connected to Wi-Fi.
→ Ensure it receives an IP address.
→ If not, revisit the Wi-Fi setup steps above.
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Symptoms:
→ The app launches but shows no data.
→ Error messages like “No connection to server.”
→ Device is not connected to Wi-Fi.
Possible Causes: Wi-Fi signal interference, outdated firmware, or router issues.
First, ensure Access Point (AP) is properly configured:
→ Connect the AP to the router or switch using a network cable
→ Verify the AP is powered using Power over Ethernet (PoE) or a power adapter.
→ Use Advanced IP Scanner to identify the AP's IP address.
Then verify the wifi credentials:
→ The Wifi network name (SSID) should follow the format : ClientID + RestaurantName (e.g., 06694ShowroomDusseldorf)
→ The password should follow the format: 951 + ClientID (e.g., 95106694)
Check Wireless Band setting:
→ Many handheld devices only support 2.4GHz Wi-Fi.
→ In the AP’s advanced settings, switch from “Auto” to “Manual.”
→ Uncheck the 5GHz option.
→ Save the settings and restart the network
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Reconnect using correct credentials.
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Make sure your device firmware is current, as updates often fix connectivity bugs.
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→ Navigate to settings -> network settings reset.
→ Verify the correct IP address is set-up in the POS APP.
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- Possible Causes: Intensive usage, high environmental temperature, or background apps.
Limit the number of apps running at the same time.
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You are all set!
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Keep your device out of direct sunlight or hot environments.
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Lower the brightness to help decrease heat production.
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Allow your device to cool down if it has been in continuous use for a long time.
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Symptoms:
→ App is not installed.
→ App crashes or won’t launch.
→ Open the browser on the handheld device.
→ Navigate to:
http://[Server-IP]:8080/booq/webapp→ Download and install the app.
→ After installation, tap “Done” instead of “Open.”
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You are all set!
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→ Copy the app file to a USB stick.
→ Connect the USB stick to the device.
→ Use the file manager to install the app manually.
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You are all set!
Proceed with:
- Go to the app settings.
- Enable “Allow unknown apps” for DISH POS.
- This prevents update issues and ensures smooth operation.
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Symptoms:
→ App launches but displays no content.
→ Connection to server fails.
In the app’s settings, assign a name to the device:
→ For displays: POS-<Machine-No>
→ For handhelds: Mobile-<Machine-No>
This helps identify the device in the back office.
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You are all set!
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- Enter the IP address of the miniserver (e.g.,
192.168.64.10) - Set the port to
8080 - These settings are found in the app’s “Settings” section.
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- After saving the settings, a message will appear confirming device registration.
- Accept the registration and return to the login screen
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| Area | What to Check |
|---|---|
| Wi-Fi | SSID, password, 2.4GHz enabled, AP configured correctly |
| Power | Device charged, power adapter/cradle connected |
| App Installation | App present, installed correctly, Kiosk Mode enabled |
| App Configuration | Device name, IP address, and port correctly set |
If your screen is flickering or having display issues, it could be caused by software bugs, display setting or hardware issues.
A restart can fix minor glitches.
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Adjusting the brightness may help resolve flickering.
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Ensure that your device's firmware is up-to-date!
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As a last resort, perform a factory reset and remember to back up your data first!
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