• POS
  • Pay
  • Reservation
  • Order
  • Website
  • English (UK)
    GB English (UK)
    FR French
    DE German
    ES Spanish
    IT Italian
    NL Dutch
    PL Polish
    CS Czech
    SK Slovak
    HU Hungarian
    RO Romanian
    HR Croatian
    PT Portuguese
  • Log in
  • Updates
  • POS
  • Pay
  • Reservation
  • Order
  • Website
  • English (UK)
    GB English (UK)
    FR French
    DE German
    ES Spanish
    IT Italian
    NL Dutch
    PL Polish
    CS Czech
    SK Slovak
    HU Hungarian
    RO Romanian
    HR Croatian
    PT Portuguese
  • Log in

    Contact Us

    If you still have questions or prefer to get help directly from an agent, please submit a request.

    • Home
    • POS
    • Comprehensive guide
    • Configure your POS
    • General

    How do I create a NATIVE gift card?

    In this tutorial, we are going to show you how to create a gift cards.. 🕹️ Interactive tutorial.. Step-by-step. To successfully create a gift card, the following steps should be done in the Backoffic…

    In this tutorial, we are going to show you how to create a gift cards.

    Step-by-step

    To successfully create a gift card, the following steps should be done in the Backoffice: 

    1. Create a turnover group that corresponds to the tax requirements
    2. Create a product group for a better organisation of your products in the Backoffice
    3. Create the actual gift card, which results in adding a product
      1. Which you then can assign to the before added product group
    4. Create a menu and assign the gift card to it for better access of your gift cards in the POS
    5. Create a payment method for gift cards, so your guest can pay with them
    6. Assign the previously created payment method to a payment method menu
    7. Once all the steps have been completed, the changes have to be sent to your POS

    We have additional articles for each step

     
    • How do I add and manage turnover groups?
    • How do I add a new product group?
    • How do I manage products and create new ones?
    • How do I manage and arrange menus (incl. sub-menus)?
    • How do I add and manage payment methods (incl. payment menus)?

    Creating a gift card - adding a new product

    The process of a creating a product as a gift card is unique, in comparison to adding common articles to your POS. You find the step-by-step instructions below.

     
    1. Under the same menu, select the submenu Products. Then, click on + Add product
    2. Fill in the name of the product into the corresponding text field (e.g. Gift card €10)
    3. Select a Product group from the given drop-down menu
    4. For the Turnover category, the default should be applied from the selected product group
      1. If the VAT is not set up for the product group, set the rate to 0% and set the checkmark for VAT included
    5. Enter the Price into the given field, which corresponds to the value of the gift card
    6. Under Process, set the Workflow to Native gift card top-on

    If the Native gift card top-up isn’t visible, please contact your sales representative.

     
    1.  For the Processing type, select Top-up
    2. Once everything is set up, click on Save to apply the changes

    If often used, it is advisable to create multiple products related to the gift cards. For example, use the following products: GC 10 Euro where the price of this product should be €10, GC 20 Euro that has a price of €20, and GC Open Price (this option needs to be enabled in the respective product settings under the pricing).

     

     Creating a payment method for the gift card

    Although the process of creating a new payment method is quite simple, there are things that are specific when it comes to the payment method of gift cards. You find the step-by-step instructions below.

     
    1. Click on the menu Payment, then select the submenu Payment methods
    2. Then click on + Add payment method
    3. Enter the name of the payment method (e.g. Gift Card) into the given text field
    4. For Payment method type, select Native gift card

    If the Native gift card isn’t visible, please contact your sales representative.

     
    1.  Choose the required currency (e.g. Euro)
    2. Select Voucher payment through the given drop-down menu of Fiscal reference
    3. Once done, click on Save to apply the changes

    Sending the changes

    The final step consist of sending changes to your POS, so the gift cards can be used right away. To do so, go to the main menu General and select the sub-menu General. From there, click on Send. The updates should now be effective in your POS.

    You are now able to print gift cards from your POS!

    The validity of a gift card is the running calendar year + 3 years.  So, a gift card given out on May 1st 2024, is valid until December 31st 2027.   

     

    not

    It is possible to apply a discount to a gift card, or even apply a discount to an entire order where a gift card is partially been used as payment.

     

    🎓 Downloadable PDF

    We want your feedback

    Your opinion is very important to us. Did you like this tutorial? Was it helpful? Rate it using the emojis down below.

    voucher craft

    Was this article helpful?

    Yes
    No
    Give us feedback about this article

    Contact Us

    If you still have questions or prefer to get help directly from an agent, please submit a request.
    We’ll get back to you as soon as possible.

    Please fill out the contact form below and we will reply as soon as possible.

    Related Articles

    • How can I add and manage table maps?
    • How can I add and manage a printer?
    • How do I add and manage a user group?
    • How do I add or manage areas and facilities? (e.g. tables)
    Want to learn more
    about our solutions?
    Book a demo
    App Store
    Google Play Store
    • About
    • Contact
    • Sitemap
    • Careers
    • Home
    English International
    © Copyright dish.co 2025
    • Imprint
    • Terms of Use
    • Privacy Policy
    • Cooperation Partner
    • Privacy Settings
    Expand