How can I configure random spot checks on my self-service POS/Grab and Go POS?
In this article, we are going to show you how to configure random spot checks on your Self-service POS/Grab and Go POS. To configure your Self-service POS or Grab & Go, go to Self-service POS or Grab…
In this article, we are going to show you how to configure random spot checks on your Self-service POS/Grab and Go POS.
To configure your Self-service POS or Grab & Go, go to Self-service POS or Grab & Go
You minimally need to run the Cologne release on your Frontoffice (v3s195bx)
If you do not see the option for Random Spot checks within the sales channel, please contact a Cloud admin to switch on the toggle on Enterprise level
Step-by-step instructions
Configuration
- Firstly, you will have to log in to the Backoffice
- Go to Self-service
- Go to Sales channels
- Edit a Self-scan checkout or Self-service checkout by pressing the pencil icon
- Switch on the toggle Enable checks
- Notice the new settings that become available
- Frequency: Determines the probability (in %) with which a check will be triggered for an order.
- Expiration: The expiration time will automatically cancel the check after the configured time has passed. It can now be configured in minute intervals from 1 to 10 minutes.
- Pin code: Required length of the pin code is 8 digits
- Explanatory note: This text is visible to the guest when the spot check is triggered
- Save your changes
Keep in mind, since changes have been made, you must send them to your system by navigating to the general settings.
- Go to General
- Then navigate to the sub-category General
- From there, click on Send to transmit the changes to your system
For further details, please check out our article: How do I send changes from the Backoffice to my POS?
Self-service POS:
- Go to your Self-service screen and do a test order
- Book products and select a payment method
- Notice the random check being triggered
- The guest needs to request help from an employee to do the spot check
- Press Start check
- The employee enters the pin code and selects the confirmation button
- The employee checks the contents of the guest's order on in the basket and compares these to the physical contents
- The employee chooses whether the spot check was denied or approved
- In case of denial, the basket will be cleared, and the guest needs to start over again
- In case of approval, the guest can continue with the order
- The guest can pay for the products and the next guest can use the Self-service
🎓 Downloadable PDF
We want your feedback
Your opinion is very important to us. Did you like this tutorial? Was it helpful? Rate it using the emojis down below.