In this article, we will show you how to Manage Webshop Capacity and Future Order Scheduling in DISH POS.

Allowing customers to schedule orders in advance helps manage kitchen workflow, smooth out peak hours, and prevent operational bottlenecks. By configuring order scheduling and time slots in DISH POS, you can effectively control your webshop's order capacity for both pick-up and delivery.

19 STEPS

1. To begin configuring capacity management and order scheduling, open your DISH POS dashboard and click on Self-service in the main left menu.

2. From the expanded navigation options under Self-service, select Sales channels to view your online channels.

3. Locate your Webshop entry from the list of sales channels and click on it to open its configuration settings.

4. On the General settings tab, scroll down to the Pick-up section and enable the Allow order scheduling toggle switch to allow customers to choose future pickup times.

5. Scroll further down to the Delivery section and make sure Allow order scheduling is enabled for delivery orders as well if you offer delivery.

6. Next, click on the Opening hours tab from the left sub-menu to define your service hours and timeslot availability.

7. Under Pick-up hours, click ASAP and timeslots if you want to allow both immediate ordering and future time-slot selection for pickups.

8. Scroll down to select and configure the active weekly time schedule assigned to your pickup operations.

9. Set your daily time parameters or define specific pickup hour exceptions if you have special operating hours on certain dates.

10. Scroll down to Delivery hours and select ASAP and timeslots (or Timeslots only) depending on how you wish customers to schedule delivery orders.

11. Verify or update your daily delivery time schedules and exceptions as needed.

12. Review the main Opening hours section to ensure your general store availability schedule matches your webshop availability.

13. Click on Company information at the bottom of the left sub-menu to verify your venue details.

14. Confirm that your venue establishment name, address, and contact details are accurate, as these will appear on your customer receipts and webshop store profile.

15. Once all settings and time schedules are verified, click the orange Save button in the bottom right corner.

16. Return to the Sales Channels list and click Open link next to your Webshop to preview your live store.

17. On your webshop landing page, confirm your location address and pickup/delivery options.

18. Click Order to enter the ordering menu and test the timeslot selection workflow from the customer's view.

19. You're all done! You have successfully configured future order scheduling and capacity management for your webshop.

Here's an interactive tutorial

https://www.iorad.com/player/2758804/How-to-Manage-Webshop-Capacity-and-Future-Order-Scheduling-in-DISH-POS

Next step

Step-by-step instructions

Access Your Sales Channels

1. Log in to your DISH POS backoffice dashboard. 
2. From the main side menu, click Self-service. 
3. Select Sales channels from the sub-menu. 
4. Locate Webshop in your list of sales channels and click it to edit settings. 

Enable Order Scheduling

1. Under the General tab, scroll to the Pick-up section. 
2. Toggle on the switch for Allow order scheduling. 
3. Scroll down to the Delivery section and enable Allow order scheduling for delivery orders as well (if applicable). 

Configure Pick-up & Delivery Time Slots

1. Click on Opening hours from the left sub-menu. 
2. Under Pick-up hours, select how you want customers to choose their pickup times:

• ASAP only: Customers receive the earliest available pickup time. 
• Timeslots only: Customers must select a specific scheduled time. 
• ASAP and timeslots: Customers can order for immediate fulfillment or choose a future time slot. 

3. Select the weekly time schedule for your pickup hours. Note that pickup hours are automatically broken down into 15-minute time slots on your webshop. 
4. Repeat this process under Delivery hours to define how delivery timeslots are handled. 
5. Set any Exceptions if your operation has special operating hours on specific calendar dates.

Verify Store Information & Save

1. Click on Company information at the bottom of the left menu. 
2. Verify that your Company name, Address, and Contact information are accurate, as these details are visible to customers on your webshop landing page. 
3. Click the orange Save button in the bottom right corner to apply your changes. 

Test the Customer Experience

1. Return to the Sales channels page and click Open link next to your Webshop. 
2. On your live webshop, click Order to view the store menu. 
3. Proceed to checkout to ensure that pickup/delivery time slots and future order options display correctly for your guests. 

You have successfully set up future order scheduling and capacity management for your DISH POS webshop!

🎓 Downloadable PDF

Download the step-by-step PDF