Summary

This page provides troubleshooting information for users who experience login issues when accessing their DISH Backoffice through a workspace-specific URL.

Description

If you are accessing your Backoffice via a workspace URL (for example:
netherlands.myplace.dish.co/[your_company_name]/cm) and encounter an error page, it may indicate a configuration or connection issue related to your organization’s Identity Provider (SSO setup).

Possible causes include:

• The workspace URL is incorrect or no longer active.
• The SSO configuration has changed or is temporarily unavailable.
• The workspace is not yet linked to your SSO provider.