DISH POS Screen - Troubleshooting Decision Tree
This guide helps you to solve the most common DISH POS Screen issues step by step. Follow the troubleshooting steps until your screen works again. This guide applies to Sunmi T2s and D3 device.
The touchscreen may become unresponsive or lag, often due to software glitches or hardware wear.
Proceed to Step 2.
Restart the device to resolve temporary software issues.
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Check whether a screen protector is affecting the touchscreen. Remove it temporarily and test the screen again.
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Clean the screen using a microfiber cloth to remove dust, fingerprints, or debris.
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Check the Access Point placement:
→ Ensure that the Access Point is powered on.
→ Make sure it is not covered or blocked by other objects.
→ Position it upright and ensure it has good signal coverage.
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Perform a factory reset as a last resort.
Important: Back up any required data before starting the reset process.
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Proceed to Step 3.
Check for the charging cable and charging port for visible damage or debris. To avoid any issues, it is recommended to always use the original charging cable that came with your device.
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If the charging cable and port appear to be in a good condition, try plugging into a different power outlet to see if that is the issue.
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If that still doesn't work, the issue might be with the device hardware itself. Please contact support here
Proceed to Step 4
Try clearing your cache and unnecessary data to free up memory. Then, go to your device settings and check if there are any system updates available, and install them if you see any. Outdated software can sometimes be the problem behind performance issues.
Note: If the device is in Kiosk Mode, please exit the mode using these steps:
→ Press and hold the the power button until a screen appears
→ Click "Exit Kiosk" on this screen.
→ Enter the default code (usually 0000) when prompted.
→ The app will close, and you'll have full access to the device.
Remember, when you start the app again by pressing its icon, it will automatically relaunch in kiosk mode. For more information, click here.
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If you have any third-party apps installed, consider removing the ones you don't use and keeping only the essential ones, The device is optimized for DISH POS and limiting extra apps helps for memory or performance issues.
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Try restarting your device periodically as it helps clear up memory and keeps things running smoothly.
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If the POS App cannot connect to the server, verify that the correct IP server is configured in the POS App.
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Check that the screen is connected to the network using an Ethernet cable:
→ Ensure the Ethernet cable is securely connected.
→ The screen should be connected via Ethernet at all times.
→ If WLAN/Wi-Fi is enabled, turn it off.
Then proceed to restart the device and test the connection again.
Did this work?
You are all set!
If that doesn't work, the issue may be related to the hardware or the network configuration. Please contact support here
Please contact support here