How to refund a no-show charge?
Table of Contents
Sometimes a no-show fee may need to be refunded. For example, if a guest disputes the charge, or you decide to waive it.
Step-by-step instructions
- Open the No-Show Overview.
- Locate the reservation with the charged fee.
- Contact DISH Support.
- Provide the following information:
- PSP Reference ID from the DISH Pay dashboard
- Amount to be refunded (full or partial)
- If the PSP Reference ID is unavailable, provide: the transaction amount, date, and approximate time.
- Our team will process the refund manually.
Please note:
Refunds may incur card verification and transaction fees according to the DISH Pay price list.