How to purchase the No-Show Card Guarantee Add-On?

The No-Show Add-On helps you protect your restaurant against lost revenue when guests do not arrive for their reservation. Once active, guests may be asked to provide a credit card guarantee, and y...

How to set up the No-Show Card Guarantee Add-on?

After purchasing, you need to configure the No-Show Card Guarantee Add-on in your DISH Reservation settings.Only after completing the setup will the feature be active, and card details can be reque...

How to manage and charge No-Shows?

Once the No-Show Card Guarantee add-on is set up, you can mark missed reservations as no-shows and charge the defined fee. Step-by-Step Instructions 1. Mark a reservation as No-Show Log in to your ...

How to manually create a reservation requiring a credit card guarantee?

You can create reservations manually and request a credit card guarantee from your guests.   Step-by-step instructions Log in to your DISH Reservation account. Go to Reservations → Create new reser...

How to refund a no-show charge?

Sometimes a no-show fee may need to be refunded. For example, if a guest disputes the charge, or you decide to waive it. Step-by-step instructions Open the No-Show Overview. Locate the reservation ...

How to edit or modify a No-Show reservation?

A reservation that is guaranteed via No-Show Add-On settings can only be changed directly by the restaurant.Guests cannot modify or cancel such reservations themselves, they must contact the restau...

Complete your Know Your Customer (KYC) verification

To activate your account and receive payouts, you'll need to complete the Know Your Customer (KYC) verification process. KYC is a legal requirement that helps verify your business, your identity, a...