Once the No-Show Card Guarantee add-on is set up, you can mark missed reservations as no-shows and charge the defined fee.

Step-by-Step Instructions

1. Mark a reservation as No-Show

1. Log in to your DISH Reservation account.
2. Go to the Reservation Dashboard.
3. Locate the reservation.
4. Click Mark as No Show.

2. Review the No-Show Overview

1. Open the No-Show Overview from the navigation menu.
   
2. Review the list of reservations:

• Reservations where a fee can still be charged
• Reservations where the fee has already been charged
  

  Reservation where charging the No show fee cannot be charged by using Reservation tool anymore are not shown in the overview

   

3. Select a reservation that qualifies for charging.
4. Click Charge Fee.
5. Confirm the action → The fee will be collected from the guest’s credit card.

If the No-show fee request fail, you will see the following error message:

 

3. Check Reservation Overview & Details

• All card-guaranteed reservations are displayed in the Reservation Overview.
• Reservations with card guarantee are marked with a card icon.

• Cancelled reservations remain visible but are greyed out, regardless of whether a no-show fee can be charged. They carry an additional note about the option to charge the No-Show fee.
• The No Show Fee status is also visible in Reservation Details for each reservation.

💡 Tips & Notes

• Only card-guaranteed reservations that are marked as late cancellations or no-shows can be selected for charging.
• There is no automatic charging; fees must always be charged manually by the restaurant.
• Reservations without card details or with pending KYC cannot be charged.
• For manually created reservations or when editing existing card-guaranteed reservations, always verify whether a card guarantee is still required and valid.
• Check the No-Show Overview regularly to ensure all eligible reservations are reviewed and charged within the allowed time frame.
• Mark reservations as no-show promptly (at least 15 minutes after the reservation start time) to maintain accurate reporting.
• Once the refund functionality becomes available, keep track of all refunded no-show fees for accurate financial records.