Complete your Know Your Customer (KYC) verification
Table of Contents
To activate your account and receive payouts, you'll need to complete the Know Your Customer (KYC) verification process.
KYC is a legal requirement that helps verify your business, your identity, and your bank account. Providing accurate information and the correct documents will help avoid delays during the verification process.
Before you start
Before beginning your KYC verification, make sure you have the following documents ready:
- Company registration document (Commercial Register or equivalent)
- Bank document showing your IBAN
- Valid identification documents for all required business owners or authorized representatives
All uploaded documents should:
- Be clear and readable
- Be complete (not cropped or cut off)
- Be in PDF, JPG, JPEG, or PNG format
- Meet the required file size limits
- Be valid and up to date
KYC process overview
Complete your verification by following these steps:
- Enter your business information
- Enter your company details
- Add business owner or representative details
- Enter your bank account information
- Upload your company registration document
- Upload your bank document
- Upload identification documents
- Submit your verification
Step 1: Enter your business information
Provide the details of your business as they are used for daily operations.
You'll be asked to provide:
- Business or establishment name
- Business phone number
- Website (if available)
- Business address
- Country
- City
- Postal code
Tips
- Use the address where your business operates.
- If you have a website, enter it in the correct format (for example:
www.example.com). - Ensure all information is accurate before continuing.
Step 2: Enter your company details
Enter your legal company information exactly as it appears in your official company registration documents.
You'll be asked for:
- Legal company name
- Company type
- Company structure
- Registration number
- VAT number (if applicable)
- Registered business address
Important
Your legal information must exactly match your official company registration documents.
Incorrect company details may cause your verification to be rejected.
Step 3: Add business owner or representative details
Provide the information for each required business owner and any authorized representative.
You'll need to enter:
- First name
- Last name
- Date of birth
- Nationality
- Identification number
- Residential address
- Phone number
- Email address (optional)
The information must exactly match the identification document.
Common mistakes include:
- Misspelled names
- Swapping first and last names
- Entering an address that doesn't match the ID
- Forgetting to include all required business owners
Step 4: Enter your bank account
Provide the IBAN for the bank account where your payouts should be sent.
Accepted sources for your IBAN include:
- Bank statement
- Online banking statement
- Official bank letter
- RIB (France)
The account holder must match your legal entity.
- Sole proprietors should use a bank account in the owner's name.
- Registered companies should use a bank account in the company's legal name.
Step 5: Upload your company registration document
Upload your official company registration document to verify your business.
The document should:
- Be issued by the relevant government authority
- Include the company name
- Include the registration number
- Include the issue date
- Be clear and fully visible
- Generally be issued within the last 12 months (country-specific exceptions may apply)
Do not upload:
- Blurry documents
- Cropped or incomplete documents
- Self-created documents
- Outdated registration documents
Step 6: Upload your bank document
Upload a document confirming the bank account you entered.
Accepted documents include:
- Bank statement
- Online banking statement
- Official bank letter
- RIB (France)
The document must clearly show:
- Account holder name
- IBAN
- Bank name or logo
- Date of issuance
Documents or files that will not be accepted
Step 7: Upload identification documents
Upload identification documents for every required business owner or authorized representative.
Accepted documents include:
- Passport
- National ID card
- Driver's licence
- Residence permit (where required)
Documents or files that will not be accepted
Review your information
Before submitting your KYC verification, double-check that:
- All information matches your official documents.
- Names are spelled correctly.
- Your bank account belongs to the correct legal entity.
- All required documents have been uploaded.
- Documents are readable and up to date.
- Every required business owner has been included.
Taking a few moments to review your information can help prevent delays during the verification process.
Submit your verification
Once you've completed all sections and uploaded the required documents, submit your KYC verification.
Your submission will be reviewed, and you'll be notified if any additional information or documents are required.
Frequently asked questions
Can I use my personal bank account?
Only if your business is registered as a sole proprietorship and the account belongs to the owner. If your business is a registered company, the bank account must be in the company's legal name.
Which file formats are supported?
You can upload documents in:
- JPG
- JPEG
- PNG
Can I upload screenshots of my ID?
No. Upload a scan or a clear photo of the original physical document. Screenshots are not accepted.
Why was my KYC verification rejected?
The most common reasons are:
- Information doesn't match your official documents.
- The bank account holder doesn't match the legal entity.
- Required documents are missing.
- Documents are expired, blurry, or incomplete.
- Required business owners haven't been added.