FAQ - DISH POS Lite

General questions

I only have a small HoReCa business, is DISH POS Lite suitable for me?

Yes, DISH POS Lite is built for smaller horeca businesses and over the counter service establishments. Our hardware and feature set is selected and designed to serve the needs of this target market. Please contact us to find out which DISH POS solution fits best to your establishment.

Is DISH POS Lite also working in the cloud?

DISH POS Lite is a cloud based system, with an unique local set up that can be used as storage concept. Due to this set up, you have the benefits from the cloud that are combined with the power and security of the local integrated mini-server.

What is the difference between DISH POS and DISH POS Lite?

DISH POS LITE is just like DISH POS a user-friendly cloud-based POS system for restaurant owners, helping our customers to simplify their operations and boost efficiency.

The key differences between the two POS systems is:

  1. DISH POS requires the support of a professional consultant to be installed as it consists out of an extensive hardware and software package. Whereas DISH POS Lite can be installed by the customer itself, with remote support available.
  2. DISH POS serves small and large establishments with an extensive range of hardware add-ons and features. DISH POS Lite is especially developed for the small over-the-counter establishment. Affordable, fast to install and equipped with all necessary features to run your business.

 

What is the DISH POS Lite licensing model like? / How does the investment looks like?

The license model consists of a fixed and a flexible component. The hardware required to operate the system is purchased by the user. The user is therefore also the owner of this hardware. In addition, the software is offered in the form of a license model.

Hardware add-ons are offered with a one-time fee (e.g. cash drawer) and software add-ons (e.g. QR ordering) are offered with a license model with a duration of 12 months.

 

 Can I switch from DISH POS Lite to DISH POS?

Absolutely, for example when business goes well, and you are out growing your DISH POS Lite system you can easily upgrade to a DISH POS. The interface and operating are the same, meaning you and your team need no further training and can focus on what you do best, serve your customers!

 

How do I setup my DISH POS Lite?

DISH POS Lite is an easy to install cloud-based POS system for small restaurant owners. You can setup your system completely by yourself. Instructions are provided within the box, on the DISH Support page, and remote support is available.

 

What is the difference between a front office and a Backoffice?

The Backoffice is the place where you setup your system and make the adjustments. So if you want to add a product, modify a price, look into reports, you go to your DISH Backoffice.

Can I change the language of the POS system?

Yes, you can change the language of the system of the user/waiter. This is done in the back office and changing the language settings of your browser.

Do I need internet access?

No, you don’t need internet access to work on the DISH POS app. However, you do need internet access to make changes to the system (adding new products). For all the add-on software(s) - QR ordering license, Order2Pos or Order Aggregator –  a WIRED internet connection is required to connect to the DISH POS Lite screen. 

What if I have no internet connection. Can I still work?

If you lose connection with your internet provider, you can still work. Due to the unique setup with the integrated mini-server in the DISH POS Lite screen, you can still manage transactions. The moment the internet connection with the provider is restored, data will be synced with your Backoffice again.

Can I connect the system by Wi-Fi?

Yes, however it is recommended if possible, to use a cable connection for stability. The POS screen and the EFT/PIN device can be connected to your local Wi-Fi.

Can I use DISH POS without QR-ordering?

Yes, you can use DISH POS Lite without QR-ordering. This gives you all the functions of the DISH POS Lite at your disposal. The POS works as a fully-fledged solution, but without using the extensive self-service opportunities of QR-ordering.

Can one POS have multiple locations?

No, DISH POS Lite is in its current setup limited to one location.

Can I have multiple DISH POS Lite solutions?

Yes, you can buy multiple DISH POS Lite systems. However, keep in mind that they operate independently from each other and cannot be connected.

Do I have access to customer support if needed?

DISH POS Lite is an easy to install cloud-based POS system for small restaurant owners. You can setup your system completely by yourself. Instructions are provided within the box and remote support is available via +33 809 36 09 09 or via support-fra@dish.co.

 

Hardware

Which hardware can I choose?

There is a predefined list with hardware basic package, but we have add-ons available. The basic package exists out of a screen and printer.

What hardware add-ons are available for DISH POS Lite?

A cash drawer and payment terminal can be purchased as hardware add-ons.

Can I add a handheld to my DISH POS Lite solution?

No, currently DISH POS Lite does not offer a handheld solution.

Can I connect the cash drawer directly to the POS screen?

No, you must connect the drawer to the printer.

Can I add additional printers?

No, DISH POS Lite is in its current setup limited to one printer only.

 

Back Office

How do I create products, change prices or set menus?

In the DISH Backoffice, the management environment of your POS system, you can set all the settings to your liking. Here you determine the product assortment, create tables or build menus. Not sure how to make a certain change? The tutorial environment, DISH POS Lite Tutorials, explains how it works with over 150 videos.

Is it possible to create sales reports?

The management dashboard in the Back Office gives you real-time sales figures to see how your business is doing.

How do I edit my products?

First log in. In the back office you can edit/add products

Can I add new products?

Yes, in the back office. Go to the products section in the menu and click +Add product. 

Can I add an option menu to a product?

Yes, you can add an option menu to the main product. You can also add a surcharge to the product for an option like whipped cream on a hot chocolate.

Can I add a product that contains multiple products?

Yes, you can add a product with multiple products under it. In the back office, add a new product, and add the additional product(s) under composites. You can add as many products as you want.

Can I create discount types?

Yes, you can create amount and percentage discounts. Via the promotion module you can also give a discount on paid combinations, or a discount based on the amount of the bill.

Can I use different menus?

Yes, you can create as many menus as you want and link them to a table/district.

Can I combine items?

Yes, you can combine products e.g., a Bacardi and Cola.

Can I change menus based on time/date?

Yes, you can change the menu based on time/date.

Can I set user permissions?

Yes, permissions can be set to determine what each user is allowed to do or is allowed to do with authorisation from the manager.

Can I export reports to PDF/Excel?

You can export the most frequently used reports to PDF/Excel.

 

 

App

What includes the standard software package?

The back office license, Front office license, Payment terminal connection, promotion module and a fiscalisation license.

What software add-ons are available?

a. QR Ordering: The products allow guests to order or pay in the restaurant via a QR code, so the staff can focus their time on serving and interaction with the guests. It also helps you to compensate for any staff shortages you might have. Orders from QR will be handled and shown like physical orders in the DISH POS.

b.     Order Aggregator:

With the Order Aggregator we enable our customers to receive orders from 3rd party platforms like Lieferando, UberEeats, etc. directly into DISH POS Lite.  This is an important Add On as many customers struggle with the mass of ordering platforms they must manage.

c.     Order2POS

Order2POS enables our customers to receive orders directly into their POS system. Orders that come in, no longer have to be added manually into the POS of the restaurant, they will be “integrated”.

What about system updates?

Updates are necessary to keep the system up-to-date and secure. Fortunately, you don't have to do any updates yourself. We do that for you. After each update we will let you know which new functionalities you can use.

What information is available on the dashboard?

The main dashboard displays the current turnover, the number of transactions, and the average spend. The number and turnover of open orders is also displayed. You will also be able to see last weeks turnover and the difference to the week before.

Can I see sales in real time?

Yes, via the dashboard you can see turnover in real time.

Are more insights available?

No, for DISH POS Lite we do not offer the DISH POS BI Basic+ feature as we have for our DISH POS.

Can I work with stock?

In DISH POS you can enter critical stock, but please note that it is not a stock program.

Can I split a table?

Splitting bills is supported, split one order into multiple tables isn’t.

How did we do?

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