TSE is inactive after first receipts [DE08]

Magdalena Stoyanova Updated by Magdalena Stoyanova

Disclaimer: fiskaltrust is NOT a DISH product, and therefore we can not assume any responsibility for process changes, or malfunctions.

What to do if an TSE is inactive after the first receipts

  1. To log in into the fiskaltrust.Portal, first enter your Email address.
  2. Now enter your password and click Log in.
  3. Once logged in, click PosOperator on the sidebar menu.
  4. Now click on Overview.
  5. Select or search for the company that needs the change.
  6. Click on Configuration.
  7. A drop-down menu is going to open, and you can click on Signature Creation Unit.
  8. Now identify the used TSE and check if there is a checkmark in the column Active. If there is, this means that the TSE is active.
  9. In case this checkmark is not there, the next step is to click on Configuration.
  10. A drop-down menu will open and you'll then have to click on Queue.
  11. Then click on Configure Queue.
  12. You'll now have to select the latest version at Package Version. If the latest version is already selected, keep it.
  13. Click on Save in order to not lose the progress made.
  14. Click on Configuration.
  15. A drop-down menu is going to open, you'll have to click on CashBox and click on the same Queue and TSE that we were modifying in the previous step.
  16. Click on Rebuild Configuration and wait some minutes.
  17. The next step is to restart the DISH POS.
  18. (missing steps)!

That was it.

🎓 Step-by-Step Instructions

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Replace TSE, defect / stolen TSE [DE09]

When a client didn't receive an invitation

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