Table of Contents

1. Activate your account

Joshua Detjen Updated by Joshua Detjen

Congratulations on getting your own DISH Pay Now device! In this guide, we are going to show you how to go through your DISH Account verification process so you can start processing transactions as soon as possible!

Step 1 : Scan the QR code and register

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Option 1: Scan the provided QR code.

Option 2: Visit this URL: www.dish.co/DPN-register

Step 2 : Sign-up to DISH

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Sign up for DISH:
1) Add your First Name
2) Add your Last Name
3) Add your Mobile Number
4) Choose to accept DISH Terms and Conditions and acknowledge DISH Privacy Policy
5) Press "Verify Mobile Number" (in case you already have a DISH Account, proceed by entering your login details)



6) Enter the code you have received via your phone number here to verify your mobile number
7) Once entered, click "Next" to proceed



8) Enter your E-mail address
9) Choose your Country from the dropdown menu
10) Choose to accept receiving electronic communication through text messages
11) Once done, click "Next" to proceed



12) Enter a password to use with your account. It should be at least 8 Characters long
13) Confirm the password
14) Once done, click "Next" to proceed

Step 3 : Create Establishment

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Create Establishment:
1) Add your Establishment Name
2) Add your Establishment Type
3) Add your Country
4) Add your METRO customer number
5) Once done, click "Next" to proceed



6) Add your Company Name
7) Add your Address
8) Add your Billing Email
9) Add your Country
10) Add your VAT number
11) Once done, click "Next" to proceed



12) Add your Address
13) Add your Postal Code
14) Add your City
15) Add your Country
16) Once done, click "Add Establishment" to proceed

Step 4 : Activate your Account

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Account Activation:
1) Choose to agree to DISH Pay Special Terms and Conditions



2) Your device is being activated, please hold on for a moment



Congratulations, your device activation was successful! In the next step we need to verify your account to enable you to start accepting payments.

Step 5 : Enter business information

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Go to the “Business” section.

Fill in the Establishment Details:

• Establishment Name: Enter the name of your business.
• Phone Number: Provide your contact phone number.
• Website: Add the URL of your business website. (If you do not have your own website please insert: dish.co as a placeholder)
• Address: Enter the street address, city, postal code, and select the country.

Step 5.1 : Company information

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In Company Information, complete the following fields:

• Company Name: Provide the registered name of your company.
• Company Type: Select the type (e.g., Organization).
• Company Structure: Choose the structure (e.g., Private Company).
• Registration Number: Add the official registration number, if applicable.
• VAT Number: Input the VAT number if available.
• Tax ID: Enter your Tax ID, if applicable.

Select Save & Continue to move to the next step.

Step 5.2 : Add account details

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1. Navigate to the “Account” section.
2. Enter Account Details:

• Member Information: Fill in personal details for each member with signing rights.
• First Name and Last Name: Enter the member’s name.
• Identification Number: Optional, but add if applicable. (ID or passport number)
• Position: Select the position (e.g., UBO Through Ownership).
• Nationality and Date of Birth: Specify nationality and birthdate.
• Email: Provide the member’s email.
• Phone Number: Enter the contact phone number.
• Address: Fill in the address, city, and postal code.

3. Select Save & Continue after completing the information.

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1. Go to the “Banking” section.
2. Enter your IBAN to link your company’s bank account for transactions.
3. Select Save & Continue to proceed.

Step 6 : Upload company documents

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1. In the “Documents” section, upload relevant legal documents.

2. Select Document Type from the dropdown (e.g., Registration Document).

3. Upload your document file. Ensure it meets the format requirements:
• Allowed Formats: JPEG, JPG, PNG, or PDF.
• Size Limits: Minimum 1 KB, Maximum 4 MB. (If documents are too small convert to PDF)

4. Select Save & Continue to proceed.

Step 6.1 : Upload bank statements

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1. Select Document Type as “Bank Statement.”

2. Upload the file with your bank statement.
(If documents are too small convert to PDF)

3. Ensure the document includes the following details:
• Account Holder Name
• IBAN or Bank Account Number
• Issue Date (within the last 12 months)

4. Select Save & Continue once complete.

Step 6.2 : Add account member documents

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1. For each account member, upload the required documents, such as a copy of an ID or passport.

2. Select Document Type from the dropdown.

3. Upload the file, following the size and format guidelines.
(If documents are too small convert to PDF)

4. Select Save & Continue when ready.

Step 7 : Review & submit

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1. Carefully review all entered details and uploaded documents in the Review & Submit section.

2. If everything is correct, select Save & Continue to finalize the onboarding process.






You are done! Congratulations on finishing the account verification process! You can now continue your DISH Pay Now onboarding journey with the next step, "Complete device onboarding", by clicking here.

FAQ

In which format should I upload the documents?
Please follow Step 5 : Upload Company Documents in the guide above to ensure your documents are in the right format.
Why do I need to provide my business information for the account verification process?
As a regulated payment product, DISH Pay Now must comply with legal and regulatory requirements.
Part of this involves collecting business information to verify your identity and ensure compliance with anti-money laundering (AML) and financial regulations.
What documents do I need to provide for the DISH Account verification process (also known as KYC (Know-Your-Customer) process?
You will need to submit the following documents:

A valid form of ID (passport, national ID card, or driver's license).

A bank statement showing your business account details,

Your official business registration document (such as a Certificate of Incorporation or equivalent. Any government-issued document that officially registers your business (e.g., Certificate of Incorporation, VAT registration).).

These documents help confirm your identity and verify that your business is legitimate.
How long does the DISH Account verification process (also known as KYC (Know-Your-Customer) process take?
If you encounter any issues during the Account Verification process, please:
Double-check that you have uploaded clear, valid documents that meet the format requirements:

• Allowed Formats: JPEG, JPG, PNG, or PDF.
• Size Limits: Minimum 1 KB, Maximum 4 MB. (If documents are too big convert to PDF)

For further guidance, check out the following PDF.

Further, ensure all required information has been correctly filled out.

If you're still having trouble, reach out to our support team for assistance, and they will help guide you through the process.
I received an error message when trying to add an establishment, what should I do?
Please follow the steps indicated in your error message as it will show you where inout might have to be added or adjusted.

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