DISH
Tutorials
DISH mobile app
A walkthrough of the DISH mobile app
DISH App - How to manage team members in the app
How to change your password in the DISH mobile app
How to edit your account information in the DISH mobile app
Pin setup in the mobile app
Visit my dashboard in the DISH mobile app
How to access the blog on dish.co
How to add a new team member
How to cancel your subscription
How to change your payment details
How to contact the support via WhatsApp
How to create a DISH account
How to create flyers and QR labels
How to downgrade your subscription
How to edit information of your account
How to edit information of your establishment
How to edit your notification settings
How to reset your password
How to upgrade to DISH Premium
How to view your invoices
FAQs
DISH Whatsapp Newsletter DE 🇩🇪
DISH POS
DISH POS Onboarding
Install DISH POS App
Tutorials
Backoffice
Articles
Products
Adding a product and sending the changes to the front office
Adjusting product details
Adjusting product details in the list view
Assigning allergens and additives to products
Assigning sales restrictions to products and product groups
Creating composites out of multiple articles
Finding products with the search and filter function
Manage products and create new ones
Setting up production order
Price levels
Product groups
Menus
Adding and managing derived menus
Managing and arranging menus (incl. sub-menus)
Setting up menus for specific areas and times
French menus
Option menus
Price management
Periods
Promotions
Finance
General
General
Activating the Lottery feature and fixing its position in the App - Italy only 🇮🇹
Adding and managing fixed discounts for your stores
Production stations
Facilities
Cash stores
Printers
App links
Table map
Users
POS devices
User groups
Courses
Customers
Currency
Turnover categories
Translations
Payment
Self-service
Time schedules
Sales channels
Activating the Pay on pick-up functionality
Adjusting the appearance of the kiosk
Changing settings for DISH Payment
How to adjust and personalise your webshop
Setting up the imprint for a sales channel
QR codes
Changing your password
Functions of the dashboard
App
Installation
Connecting the DISH POS app to your system
Installing the DISH POS app on your device
Updating your DISH POS app
App-functions
Accessing the set-up web links on your device
Adjusting the stock information of a product on your device
Closing shifts on your device
Disabling ticket printing from your device
Entering tip when cashing out
Printing reports from your device
Reopening orders
Searching for an order on your device
Selecting a facility on your device
Selecting an EFT device on your device
Working with the app
Adding and removing recycling deposits of a table
Adjusting a product in the ordering process
An overview of the general functions for an open table
An overview of the screen features for an open table
Cancelling orders and entering a reason (Germany only 🇩🇪)
Cashing out a table
Closing and opening a self-service on your device
Flexible payment during visit
Logging in and out of the DISH POS App
Managing tables in the block view
Managing tables on the table map
Managing tables on your device
Opening a table
Printing a receipt in a different language - Spain only 🇪🇸
Register Cash Transactions for the Kassenbuch
Selecting fixed-price menus for an order
Splitting or moving a table
Using the lottery ticket in the App - Italy only 🇮🇹
Settings
Adjusting the connection settings of your device
Adjusting the view of the facilities screen for your device
Adjusting the view of the menu and order screen for your device
Adjusting the view of the payment screen for your device
Adjusting the view of the stock overview for your device
Changing the display orientation for your device
Changing the input mode for your device
Managing log in and log out settings for your device
Managing the hardware settings for your device
DISH POS Payment
FAQs
DISH POS Lite
Back Office
Installation and setup
Articles
Menus
Adding and managing derived menus - DISH POS Lite
Managing and arranging menus (incl. sub-menus) - DISH POS Lite
Setting up menus for specific areas and times - DISH POS Lite
French menus
Promotions
Product groups
Option menus
Periods
Products
Adding a product and sending the changes to the front office - DISH POS Lite
Adjusting product details - DISH POS Lite
Adjusting product details in the list view - DISH POS Lite
Assigning allergens and additives to products - DISH POS Lite
Assigning sales restricions to products and product groups - DISH POS Lite
Creating composites out of multiple articles - DISH POS Lite
Finding products with the search and filter function - DISH POS Lite
Manage products and create new ones - DISH POS Lite
Setting up a production order - DISH POS Lite
Order Aggregator - DISH POS Lite
Payment
Self-service
Sales channels
Activating the Pay on pick-up functionality - DISH POS Lite
Adjusting the appearance of the kiosk - DISH POS Lite
Changing settings DISH payment- DISH POS Lite
QR codes
Adjusting the appearance of the self-service shop (QR code ordering) - DISH POS Lite
Creating QR codes for the self-service- DISH POS Lite
Exporting QR codes for the self-service - DISH POS Lite
How to reorder via a QR code on the table (customer perspective) - DISH POS Lite
Opening hours
Finance
General
App
Installation
Connecting the DISH POS Lite app to your system - DISH POS Lite
Installing the DISH POS Lite app on your device - DISH POS Lite
Updating your DISH POS Lite app - DISH POS Lite
App-functions
Accessing the set up web links on your device- DISH POS Lite
Adjusting the stock information of a product on your device - DISH POS Lite
Closing shifts on your device - DISH POS Lite
Disabling ticket printing from your device - DISH POS Lite
Entering tip when cashing out - DISH POS Lite
Printing reports from your device - DISH POS Lite
Reopening orders - DISH POS Lite
Searching for an order on your device - DISH POS Lite
Selecting a facility on your device - DISH POS Lite
Selecting an EFT device on your device - DISH POS Lite
Working with the app
Adding and removing recycling deposits of a table - DISH POS Lite
Adjusting a product in the ordering process - DISH POS Lite
An overview of the general functions for an open table - DISH POS Lite
An overview of the screen features for an open table - DISH POS Lite
Cashing out a table - DISH POS Lite
Flexible payment during visit - DISH POS Lite
Logging in and out of the DISH POS-Lite app - DISH POS Lite
Managing tables in the block view - DISH POS Lite
Managing tables on your device - DISH POS Lite
Opening a table - DISH POS Lite
Selecting fixed-price menus for an order - DISH POS Lite
Splitting or moving a table- DISH POS Lite
Settings
Adjusting the connection settings of your device - DISH POS Lite
Adjusting the view of the facilities screen for your device - DISH POS Lite
Adjusting the view of the payment screen for your device - DISH POS Lite
Adjusting the view of the stock overview for your device - DISH POS Lite
Changing the display orientation for your device - DISH POS Lite
Changing the input mode for your device - DISH POS Lite
Managing log in and log out settings for your device - DISH POS Lite
Managing the hardware settings for your device - DISH POS Lite
DISH POS Lite Self-Service
Install and setup
Closing and opening a self-service facility on your device - DISH POS Lite
How to adjust and personalise your webshop - DISH POS Lite
DISH POS Lite Onboarding
DISH POS Lite Payment
FAQ
Fiscalization
DISH Pay
Process Guides
Terminals
Manage your terminals
DISH Pay - P400 Plus - Data Sheet
DISH Pay - P400 Plus - User Manual
DISH Pay - S1F2 - Data sheet
DISH Pay - V400c Plus - Data sheet
DISH Pay - V400m - Data Sheet
S1F2 - Self-Installation User Manual
S1F2 - Standard User Manual
Self-Installation User Manual
V400c Plus - Self-Installation User Manual
V400c Plus - Standard User Manual
V400m - Self-Installation User Manual
V400m - Standard User Manual
Tutorial/Support/FAQ
DISH Order
Tutorials
General / How to start
Admin Panel
An overview of the dashboard
How to add a discount to a menu item
How to add allergenes & additivies to a menu item
How to adjust opening hours of a restaurants location
How to adjust settings of a restaurants location
How to auto deactivate the webshop
How to cancel an order with reasoning in the Admin Panel
How to define additional fees for payment methods
How to download customer data
How to edit legal information of the restaurant
How to edit your location
How to enable reusable food container option
How to integrate PayPal as a payment method
How to integrate online payment methods
How to manage registered customer data
How to manage your orders
How to set special prices to menu items
How to set up and change menu categories
How to set up and change menu items
How to set up coupons in your webshop
How to set up delivery areas of a restaurants location
How to set up mealtimes
How to set up options and allergens to your webshop
Order Terminal
How to add a new device/order terminal
How to cancel an order with reasoning
How to connect your webshop to your website
How to display account & contact information
How to log in to the order terminal
How to manage orders via terminal
Terminal - How to adjust your opening hours
Terminal - How to disconnect the restaurant account on the app
Terminal - How to print orders
Terminal - How to scan a barcode
Storefront
How it will look like for your guests
How to access the storefront/guest view
How to register a user
3rd Party Integrations
How to add an order button on Facebook
How to disable other food ordering providers on Google
How to integrate DISH Order to the Google entry of your restaurant
How to link DISH Order with the Instagram account of the restaurant
How to select DISH Order as your preferred food ordering provider on Google
FAQs
Documents & Tools
DISH Reservation
Tutorials
Admin panel
Admin Panel: Menu - Add daily menu
Admin Panel: Menu – Add Fixed Menu
Admin Panel: Reservations
Admin Panel: Table plan - Manage reservations
Admin panel: Feedback
Admin panel: Guests
Admin panel: Menu - Add Special Menu
Admin panel: Menu - Add Time Menu
Admin panel: Reports
Admin panel: Settings - Account
Admin panel: Settings - Notifications
Admin panel: Settings - Reservations
Admin panel: Settings - Tables/Seats
General / How to use
DISH Reservation - How to activate Push-Notification function
DISH Reservation - How to activate Reserve with Facebook and Reserve with Instagram
How to access through a mobile device
How to add walk-in guests in DISH Reservation
How to adjust the reservation status
How to change your password in DISH Reservation
How to change your table booking priority
How to configure table groups
How to create a PDF file of your reservations
How to create an offer which is displayed in your reservation widget
How to edit and add opening hours
How to edit and add tables in your table plan
How to export data
How to integrate the reservation tool into Google Business [PREMIUM]
How to login in DISH Reservation
How to make use of service hours
How to manage the amount of online reservations you receive
How to reply to customer feedback
How to set a booking limit
Use of internal notes in the reservation tools
Onboarding
FAQs
DISH Website
Tutorials
Onboarding
Onboarding of DISH Website
Setup Website: Preview and activation
Setup website: Description
Setup website: Domain
Setup website: Imprint
Setup website: Menu
Setup website: Opening hours
Setup website: Options & Offerings
Setup website: Weblisting
General / How to use
A quick look into the design templates
Add a Description
Add a Food Ordering Service Link
How to access through a mobile device on DISH Website
How to add or change a menu
How to add your Google Analytics code
How to change your colour profile
How to create or add an event
How to create or edit your galleries
How to link WhatsApp Click-to-Chat to DISH Website
How to link your social media platforms
How to set up a custom domain
How to use the AI
Reorder the Content on your DISH Website
Admin panel
FAQs
DISH Weblisting Premium
Tutorials
How to create a QR code
How to publish a post
How to purchase the tool
How to reply to a review
How to update your profile
FAQs
DISH Weblisting
Tutorials
An overview of the general settings
How to change your password in DISH Weblisting
How to connect your Google account
How to create your own QR code for your business
How to log in to DISH Weblisting
How to make the best use of DISH Weblisting
How to post content
How to reply on reviews
How to set up DISH Weblisting
FAQs
Fiscalization
Table of Contents
- Understanding DISH Weblisting Basic
- What is DISH Weblisting?
- Why should I use DISH Weblisting?
- Why is it important to manage your Google business listing?
- Who is DISH Weblisting designed for?
- Activation and settings
- How can I activate DISH Weblisting?
- How can I connect my Google listing?
- How can I grant others or myself access to my Google listing?
- What do the exclamation marks in the DISH Weblisting dashboard mean?
- How fast are updates I am making in DISH Weblisting published on Google?
- How to use it
- How can I get the most from DISH Weblisiting?
- How can I publish a phone number on my Google listing?
- How can I choose which pictures are shown in my Google listing?
- How can I handle negative reviews on Google?
- How do I make a post?
- Can I edit or remove replies or posts that I have published?
- Can I remove pictures I posted?
- Cancellations
- How do I cancel DISH Weblisting?
- What happens to my Google listing when I cancel DISH Weblisting?
- How do I delete my Google listing?
- All Categories
- DISH Weblisting
- FAQs
- FAQs - DISH Weblisting
FAQs - DISH Weblisting
- Understanding DISH Weblisting Basic
- What is DISH Weblisting?
- Why should I use DISH Weblisting?
- Why is it important to manage your Google business listing?
- Who is DISH Weblisting designed for?
- Activation and settings
- How can I activate DISH Weblisting?
- How can I connect my Google listing?
- How can I grant others or myself access to my Google listing?
- What do the exclamation marks in the DISH Weblisting dashboard mean?
- How fast are updates I am making in DISH Weblisting published on Google?
- How to use it
- How can I get the most from DISH Weblisiting?
- How can I publish a phone number on my Google listing?
- How can I choose which pictures are shown in my Google listing?
- How can I handle negative reviews on Google?
- How do I make a post?
- Can I edit or remove replies or posts that I have published?
- Can I remove pictures I posted?
- Cancellations
- How do I cancel DISH Weblisting?
- What happens to my Google listing when I cancel DISH Weblisting?
- How do I delete my Google listing?
Understanding DISH Weblisting Basic
What is DISH Weblisting?
DISH Weblisting enables professionals from the hospitality industry to easily and efficiently manage their Google listing. Information entered into DISH Weblisting is synchronised with Google to appear on Google search and Google Maps. Also, reviews from guests are presented in a consolidated overview in DISH Weblisting and can be answered directly without logging in to Google.
DISH Weblisting features include:
• Management of business information on Google, such as opening times, address, offering, special services, and description
• Picture upload
• Review management
• Posts
Why should I use DISH Weblisting?
Use DISH Weblisting to:
- Be found online! – the more information you add to DISH Weblisting the easier it is for your guests to find you online.
- Look appealing online, making your business an easy choice for your guests – the more interactions you have with your guests, the higher the chances are that people will want to visit your restaurant.
- Increase the visibility of your other DISH products – through DISH Weblisting, add the URL of DISH reservation, DISH Website, and DISH Order to your Google business listing.
- Update and manage your information in one central place – manage your Google listing from DISH Weblisting and access your other DISH tools easily and quickly.
Why is it important to manage your Google business listing?
Managing your Google listing is important because:
- People search by restaurant type or dish instead of the business name. By using DISH Weblisting to add information about your restaurant to your Google business listing, your restaurant will appear on relevant Google search results.
- People decide which restaurant to buy from or eat at based on ratings. DISH Weblisting enables restaurant owners to monitor incoming reviews and respond to them quickly, therefore helping you to create a good impression of your establishment.
Who is DISH Weblisting designed for?
DISH Weblisting is designed for hospitality business owners. If you don't have a Google listing, DISH Weblisting guides you on the most relevant business information to add to your Google listing so your establishment can be found through Google searches and Google Maps. If you already have a Google listing, DISH Weblisting helps you change, update and publish new information efficiently. For example, new offers can be posted with just one click. If you have a Google listing, but you aren't sure who manages it, using DISH Weblisting you can request ownership of the listing and have full control of the information it displays.
Activation and settings
How can I activate DISH Weblisting?
To use DISH Weblisting you first need a DISH account that’s on a paid plan. DISH Weblisiting is available on all our paid plans so you can activate it whatever plan you are subscribed to.
To activate DISH Weblisting, click the product icon to start the setup. A new window will open and guide you through the setup. Enter the information it asks for and confirm that this information is correct. After this, you'll be redirected to the DISH Weblisting Dashboard where:
- If your business has a Google listing, you’ll see a preview of the listing DISH Weblisting created.
- If you have an existing Google listing, you will be asked to connect to it. For further help, see “How can I connect my Google Listing?”
How can I connect my Google listing?
Once you confirm your business information in the DISH Weblisting setup, we’ll check if your establishment already has a Google listing:
- If your establishment doesn’t have a Google listing, DISH Weblisting will automatically create one.
- If your establishment has a Google listing, a button saying “Connect your listing” will appear in the dashboard. Click this button to start the flow:
• You will be asked to log in with your personal Google account.
• Once logged in, Google will ask permission to allow DISH Weblisting to update your Google listing. Click “Allow” to proceed.
- If you don’t manage your establishment’s Google listing with your personal Google account, you'll see a form to request ownership of your establishment’s listing. For help filling out this form, see our video tutorial, “How to claim Google my Business”.
After submitting the form, Google will check your request and assign ownership. Typically, it takes a few days for ownership to be assigned. DISH Weblisting informs you about the status, so you can see when the ownership of your Google business listing has been transferred. If you need further help, please contact customer support.
How can I grant others or myself access to my Google listing?
Here's how to use DISH Weblisting to invite others to manage your establishment's Google listing with their own Google account:
- Click “Account management” in the upper right corner.
- Scroll down to the bottom of the page.
- Locate “Google Admin Management”.
- Enter the email address of the person you want to invite.
- Click “Send”.
- Once the person accepts the invitation, they will be able to manage your Google listing with their own Google account.
What do the exclamation marks in the DISH Weblisting dashboard mean?
The exclamation marks make you aware of a step you've missed when linking DISH Weblisting to Google. If a Google listing already exists, DISH Weblisting will ask permission to link to the listing. To do this, follow the steps outlined in "How can I connect my Google listing?”
How fast are updates I am making in DISH Weblisting published on Google?
If DISH Weblisting is connected to your Google listing (see "How can I connect my Google Listing?"), updates are instantly shared with Google. The publication of your information on your Google listing depends on Google's revision and data synchronization. Usually, it takes a few minutes and up to a day in rare cases.
How to use it
How can I get the most from DISH Weblisiting?
To get the most from DISH Weblisting:
- Connect your establishment with Google. DISH Weblisting won't work properly if you don't have a Google listing.
- Add all relevant information to your Google listing, as this allows your guests to find you very easily.
In the general information section make sure to:
• Write an accurate description of your business.
• Add your business phone number.
• Include your other DISH product URLs so they're visible online.
• Add photos of your restaurant.
• Print QR codes to give to your guests so they can scan the code to leave a review.
In the extended information section make sure to:
• Put the main cuisine type.
• Add the main types of food you serve.
• Include information about other services you offer.
• Add the payment methods you accept.
- Reply to as many reviews as possible. Your guests will see how much you care about giving a great experience in your restaurant.
- Post interesting news - like a new drink you've added, details of your happy hour, or introducing a new team member.
How can I publish a phone number on my Google listing?
DISH Weblisting won't publish your phone number on Google unless you explicitly mark it as a form of contact for your establishment. To do this, activate the toggle below your phone number in the DISH Weblisting business profile, which says, “Publish my phone number on Google”.
How can I choose which pictures are shown in my Google listing?
Business owners and guests can post pictures on Google. However, you can't influence or delete guest pictures, but by posting your own pictures you can influence what appears first. Owner-generated pictures are displayed first, so the more pictures you post, the less visible your guest pictures are.
How can I handle negative reviews on Google?
Google doesn't allow you to delete negative reviews. If a review is inadequate, you can mark it as such in Google search or Google Maps. If you receive a negative review, it's best to act straightaway so that other guests who check your Google listing see that you are quick to handle mistakes and that your business is trustworthy and professional. DISH Weblisting informs you of all new reviews and makes it easy for you to reply to them, even from your phone.
How do I make a post?
Click “Posts” in the navigation bar and fill out the different fields. Chose the type of post (news or offer), add a title, and the content for your post. You might also want to add a redirect to your website or pictures to support the message. When you're finished creating your post, click “Publish”.
Can I edit or remove replies or posts that I have published?
Yes, you can. Go to “Posts“, open the link in the box “Published posts”, and choose the post you would like to edit or remove.
Can I remove pictures I posted?
Yes, you can. To delete pictures published via DISH Weblisting, go to the “Profile” section, click on a picture you want to remove, and delete it.
Cancellations
How do I cancel DISH Weblisting?
Access the account management section by clicking on the small box in the upper right corner of DISH Weblisting. At the bottom of this page, you'll see “Delete account”. By clicking this and reconfirming your choice, your DISH Weblisiting account will be deleted and will no longer synchronise with Google.
What happens to my Google listing when I cancel DISH Weblisting?
Cancelling DISH Weblisting means you have to update your Google listing manually. If you are the owner of your establishment's Google listing, you can continue to manage it through your personal Google account. If you can't see the listing in your Google account, you will have to request ownership of it. To do this, search for the listing on Google and click "Own this business". If you want to delete your Google listing, see "How do I delete my business listing on Google?"
How do I delete my Google listing?
To delete your Google listing, first, make sure you cancel your DISH Weblisting account. Once you have cancelled your DISH Weblisting account, mark your establishment as permanently closed on your establishment's Google listing. If you don't manage the listing for your establishment through your personal Google account, search for the establishment on Google Maps, suggest an edit, and click on the option “Mark as permanently closed”.