DISH
Tutorials
DISH mobile app
A walkthrough of the DISH mobile app
DISH App - How to manage team members in the app
How to access my tools' dashboard through my mobile device?
How to change your password in the DISH mobile app
How to edit my account information in the DISH mobile app?
Pin setup in the mobile app
Visit my dashboard in the DISH mobile app
How do I view my DISH Product invoices?
How to access the blog on dish.co
How to add a new team member
How to cancel my subscription?
How to change my password on dish.co?
How to change my payment details?
How to contact the support via WhatsApp
How to create a DISH account
How to create flyers and QR labels
How to downgrade my subscription?
How to edit information of my establishment?
How to edit information on my account?
How to edit my notification settings?
How to reset my password?
How to upgrade to DISH Premium
FAQs
DISH Whatsapp Newsletter DE 🇩🇪
DISH POS
Backoffice
Articles
Creating composites out of multiple articles
How can I add and manage promotions on DISH POS?
How do I add and assign a packaging profile?
How to add a fixed-price menu?
How to add a menu with multiple options?
How to add a new product group?
How to add a product and send the changes to the front office?
How to add and manage derived menus?
How to add and manage price sets?
How to add and managing price levels?
How to add time restrictions to the menus?
How to adjust product details?
How to adjust product's details in the list view?
How to assign allergens and additives to products?
How to assign price levels to my store?
How to assign sales restrictions to products and product groups?
How to find products with the search and filter function?
How to manage and arrange menus (incl. sub-menus)?
How to manage products and create new ones?
How to set up a production order?
How to set up menus for specific areas and times?
Finance
How to export shift reports?
How to generate and export turnover reports?
How to retrieve orders in the back office?
How to retrieve shift reports?
Updated Z-report DISH POS
General
How can I add and manage a printer?
How can I add and manage production stations?
How can I add and manage turnover groups?
How can I add and manage user groups?
How can I add and manage users?
How can I create app-links for my POS devices? (handhelds, tablets)
How can I manage POS devices?
How can I manually set up a buzzer/zoomer?
How can I print production tickets in chronological order?
How can I set up different permissions for users on DISH POS?
How can I set up multiple languages for facilities?
How can I translate menu items?
How do I activate the lottery feature and fix its position in the App? - Italy only 🇮🇹
How do I add and manage cash stores?
How do I add and manage customers?
How do I add and manage fixed discounts for my stores?
How do I add or manage areas and facilities? (e.g. tables)
How do I create gift cards?
How do I implement Takeaway in Germany?
How to add and manage courses?
How to add and manage currencies?
How to have a payment QR code printed by default?
Payment
Self-service
QR codes
How can I activate the Pay on pick-up functionality?
How can I add and manage time schedules for the self-service?
How can I adjust the appearance of the kiosk?
How can I adjust the appearance of the self-service shop? (QR code ordering)
How can I change settings for DISH Payment?
How can I create QR codes for the self-service?
How can I set up the imprint for a sales channel?
How to adjust and personalise my webshop?
How to reorder via a QR code on the table? (customer perspective)
DISH POS BI
How to access the Backoffice?
How to change my password on DISH POS backoffice?
Overview of the dashboard on the backoffice
App
Installation
How to connect the DISH POS app to my system?
How to install the DISH POS app in my device?
How to update my DISH POS app?
App-functions
How can I access the set-up web links on my device?
How can I adjust the stock information of a product on my device?
How can I close a shift on my device?
How can I disable ticket printing from my device?
How can I enter tip when cashing out?
How can I register cash transactions for the cash book? (Kassenbuch)
How can I reopen orders?
How can I search for an order on my device?
How to print reports from my device?
How to select a facility on my device?
How to select an EFT device on my device?
Working with the app
How can I fill out and save the Fattura Elettronica?
How can I get the Factura Simplificada (Spain only 🇪🇸)
How can I manage tables in the block view?
How can I manage tables on my device?
How can I open a table?
How can I order receipt printing?
How can I split or move a table?
How can I use the lottery ticket in the App? - Italy only 🇮🇹
How do I check the current balance of a gift card?
How do I give out a gift card?
How do I let the customer pay via a QR code?
How do I redeem a native gift card?
How do I reprint the Native Gift Card?
How do I retrieve payments that could not be linked to an order?
How to add or remove recycling deposits of a table?
How to adjust a product in the ordering process?
How to cancel orders and enter a reason for it? (Germany only 🇩🇪)
How to cash out a table?
How to log in and out of the DISH POS App?
How to manage tables on the table map?
How to open and close a self-service on my device?
How to print a receipt in a different language? - Spain only 🇪🇸
How to select fixed-price menus for an order?
How to set up flexible payment during a visit?
Overview of the general functions for an open table
Overview of the screen features for an open table
Waiter App - How can I split or move a table?
Settings
How can I adjust the connection settings for my device?
How can I adjust the view of the facilities screen on my device?
How can I adjust the view of the menu and order screen on my device?
How can I adjust the view of the payment screen on my device?
How can I adjust the view of the stock overview on my device?
How can I change the input mode on my device?
How can I changing the display orientation on my device?
How can I log in, log out and manage settings for my device?
How to manage the hardware settings for my device?
FAQs
First steps with DISH POS
DISH Pay
Payment Terminals & Devices
DISH Pay Terminals
General Information & Documents
S1F2
V400m
V400c Plus
DISH Pay - V400c Plus - Data sheet
V400c Plus - Self-Installation User Manual
V400c Plus - Standard User Manual
P400 Plus
Tap to Pay
FAQs
DISH Order
Tutorials
General / How to start
Dashboard
An overview of the dashboard
How can I adjust the settings of a restaurants location?
How do I accept an order on the Dashboard ?
How do I cancel an order with reasoning in the Dashboard?
How do I edit my location?
How do I manage my orders without using the order terminal?
How do I set up delivery areas of a restaurants location?
How to add a discount to a menu item
How to add allergenes & additivies to a menu item
How to adjust opening hours of a restaurants location
How to auto deactivate the webshop
How to define additional fees for payment methods
How to download customer data
How to edit legal information of the restaurant
How to enable reusable food container option
How to integrate PayPal as a payment method
How to integrate online payment methods
How to manage registered customer data
How to manage your orders
How to set special prices to menu items
How to set up and change menu categories
How to set up and change menu items
How to set up coupons in your webshop
How to set up mealtimes
How to set up options and allergens to your webshop
Order Terminal
How to add a new device/order terminal
How to cancel an order with reasoning
How to connect your webshop to your website
How to display account & contact information
How to log in to the order terminal
How to manage orders via terminal
Terminal - How to adjust your opening hours
Terminal - How to disconnect the restaurant account on the app
Terminal - How to print orders
Terminal - How to scan a barcode
Storefront
How it will look like for your guests
How to access the storefront/guest view
How to register a user
3rd Party Integrations
How to add an order button on Facebook
How to disable other food ordering providers on Google
How to integrate DISH Order to the Google entry of your restaurant
How to link DISH Order with the Instagram account of the restaurant
How to select DISH Order as your preferred food ordering provider on Google
FAQs
Documents & Tools
DISH Reservation
Onboarding
FAQs
General / How to use
DISH Reservation - How to activate Push-Notification function
How to access through a mobile device
How to add walk-in guests in DISH Reservation
How to adjust the reservation status
How to change your password in DISH Reservation
How to change your table booking priority
How to configure table groups
How to create a PDF file of your reservations
How to create an offer which is displayed in your reservation widget
How to edit and add opening hours
How to edit and add tables in your table plan
How to export data
How to integrate the reservation tool into Google Business [PREMIUM]
How to login in DISH Reservation
How to make use of service hours
How to manage the amount of online reservations you receive
How to reply to customer feedback
How to set a booking limit
Use of internal notes in the reservation tools
Admin panel
Admin Panel: Menu - Add daily menu
Admin Panel: Menu – Add Fixed Menu
Admin Panel: Reservations
Admin Panel: Table plan - Manage reservations
Admin panel: Feedback
Admin panel: Guests
Admin panel: Menu - Add Special Menu
Admin panel: Menu - Add Time Menu
Admin panel: Reports
Admin panel: Settings - Account
Admin panel: Settings - Notifications
Admin panel: Settings - Reservations
Admin panel: Settings - Tables/Seats
Connecting Facebook/Instagram
DISH Reservation - How to activate Reserve with Facebook and Reserve with Instagram
How do I activate Reserve with Facebook and Reserve with Instagram?
I activated Reserve with Instagram but can't see the "Reserve Button" on my Instagram Business Profile.
I cancelled my subscription, but the Facebook button still appears on my Facebook and Instagram page. How do I deactivate this?
I cannot select the Facebook Page I want to connect to, as I am told it is "not eligible". How can I fix this?
I can’t activate Reserve with Facebook or Instagram, because it says “Your account is restricted at the moment”. How can I fix this?
I only want to activate "Reserve with Instagram". Is this possible?
I successfully activated Reserve with Facebook. I want to now activate Reserve with Instagram, but I can't find the "Activate Now" button to start the activation process on DISH Reservation.
My Instagram page doesn't show up in the list of Instagram profiles when trying to link Instagram to Facebook. How can I fix this?
The connection shows to be successful, but still the widget is not working. What can I do?
DISH Website
Tutorials
Onboarding
DISH Website Onboarding
Setup Website: Preview and activation
Setup website: Description
Setup website: Domain
Setup website: Imprint
Setup website: Menu
Setup website: Opening hours
Setup website: Options & Offerings
Setup website: Weblisting
General / How to use
A quick look into the design templates
Add a Description
Add a Food Ordering Service Link
How to access through a mobile device on DISH Website
How to add or change a menu
How to add your Google Analytics code
How to change your colour profile
How to create or add an event
How to create or edit your galleries
How to link WhatsApp Click-to-Chat to DISH Website
How to link your social media platforms
How to set up a custom domain
How to use the AI
Reorder the Content on your DISH Website
Admin panel
FAQs
DISH Weblisting Premium
Tutorials
How to create a QR code
How to publish a post
How to purchase the tool
How to reply to a review
How to update your profile
FAQs
DISH Weblisting
Tutorials
An overview of the general settings
How to change your password in DISH Weblisting
How to connect your Google account
How to create your own QR code for your business
How to log in to DISH Weblisting
How to make the best use of DISH Weblisting
How to post content
How to reply on reviews
How to set up DISH Weblisting
FAQs
Fiscalisation
Germany 🇩🇪
Correcting an invitation to a non-existent eMail address
Fiskaltrust - Create CSV or XML report - Only for Germany 🇩🇪
Fiskaltrust - Create a DSFinV-K report - for Germany only 🇩🇪
How do I cancel my DATEV?
France 🇫🇷
Italy 🇮🇹
Editing Orders and Adjusting Prices
How do I deactivate an EFT after the client has stopped using the POS?
Fiskaltrust Docs
Table of Contents
- Understanding DISH Weblisting Basic
- What is DISH Weblisting?
- Why should I use DISH Weblisting?
- Why is it important to manage your Google business listing?
- Who is DISH Weblisting designed for?
- Activation and settings
- How can I activate DISH Weblisting?
- How can I connect my Google listing?
- How can I grant others or myself access to my Google listing?
- What do the exclamation marks in the DISH Weblisting dashboard mean?
- How fast are updates I am making in DISH Weblisting published on Google?
- How to use it
- How can I get the most from DISH Weblisiting?
- How can I publish a phone number on my Google listing?
- How can I choose which pictures are shown in my Google listing?
- How can I handle negative reviews on Google?
- How do I make a post?
- Can I edit or remove replies or posts that I have published?
- Can I remove pictures I posted?
- Cancellations
- How do I cancel DISH Weblisting?
- What happens to my Google listing when I cancel DISH Weblisting?
- How do I delete my Google listing?
- All Categories
- DISH Weblisting
- FAQs
- FAQs - DISH Weblisting
FAQs - DISH Weblisting
- Understanding DISH Weblisting Basic
- What is DISH Weblisting?
- Why should I use DISH Weblisting?
- Why is it important to manage your Google business listing?
- Who is DISH Weblisting designed for?
- Activation and settings
- How can I activate DISH Weblisting?
- How can I connect my Google listing?
- How can I grant others or myself access to my Google listing?
- What do the exclamation marks in the DISH Weblisting dashboard mean?
- How fast are updates I am making in DISH Weblisting published on Google?
- How to use it
- How can I get the most from DISH Weblisiting?
- How can I publish a phone number on my Google listing?
- How can I choose which pictures are shown in my Google listing?
- How can I handle negative reviews on Google?
- How do I make a post?
- Can I edit or remove replies or posts that I have published?
- Can I remove pictures I posted?
- Cancellations
- How do I cancel DISH Weblisting?
- What happens to my Google listing when I cancel DISH Weblisting?
- How do I delete my Google listing?
Understanding DISH Weblisting Basic
What is DISH Weblisting?
DISH Weblisting enables professionals from the hospitality industry to easily and efficiently manage their Google listing. Information entered into DISH Weblisting is synchronised with Google to appear on Google search and Google Maps. Also, reviews from guests are presented in a consolidated overview in DISH Weblisting and can be answered directly without logging in to Google.
DISH Weblisting features include:
• Management of business information on Google, such as opening times, address, offering, special services, and description
• Picture upload
• Review management
• Posts
Why should I use DISH Weblisting?
Use DISH Weblisting to:
- Be found online! – the more information you add to DISH Weblisting the easier it is for your guests to find you online.
- Look appealing online, making your business an easy choice for your guests – the more interactions you have with your guests, the higher the chances are that people will want to visit your restaurant.
- Increase the visibility of your other DISH products – through DISH Weblisting, add the URL of DISH reservation, DISH Website, and DISH Order to your Google business listing.
- Update and manage your information in one central place – manage your Google listing from DISH Weblisting and access your other DISH tools easily and quickly.
Why is it important to manage your Google business listing?
Managing your Google listing is important because:
- People search by restaurant type or dish instead of the business name. By using DISH Weblisting to add information about your restaurant to your Google business listing, your restaurant will appear on relevant Google search results.
- People decide which restaurant to buy from or eat at based on ratings. DISH Weblisting enables restaurant owners to monitor incoming reviews and respond to them quickly, therefore helping you to create a good impression of your establishment.
Who is DISH Weblisting designed for?
DISH Weblisting is designed for hospitality business owners. If you don't have a Google listing, DISH Weblisting guides you on the most relevant business information to add to your Google listing so your establishment can be found through Google searches and Google Maps. If you already have a Google listing, DISH Weblisting helps you change, update and publish new information efficiently. For example, new offers can be posted with just one click. If you have a Google listing, but you aren't sure who manages it, using DISH Weblisting you can request ownership of the listing and have full control of the information it displays.
Activation and settings
How can I activate DISH Weblisting?
To use DISH Weblisting you first need a DISH account that’s on a paid plan. DISH Weblisiting is available on all our paid plans so you can activate it whatever plan you are subscribed to.
To activate DISH Weblisting, click the product icon to start the setup. A new window will open and guide you through the setup. Enter the information it asks for and confirm that this information is correct. After this, you'll be redirected to the DISH Weblisting Dashboard where:
- If your business has a Google listing, you’ll see a preview of the listing DISH Weblisting created.
- If you have an existing Google listing, you will be asked to connect to it. For further help, see “How can I connect my Google Listing?”
How can I connect my Google listing?
Once you confirm your business information in the DISH Weblisting setup, we’ll check if your establishment already has a Google listing:
- If your establishment doesn’t have a Google listing, DISH Weblisting will automatically create one.
- If your establishment has a Google listing, a button saying “Connect your listing” will appear in the dashboard. Click this button to start the flow:
• You will be asked to log in with your personal Google account.
• Once logged in, Google will ask permission to allow DISH Weblisting to update your Google listing. Click “Allow” to proceed.
- If you don’t manage your establishment’s Google listing with your personal Google account, you'll see a form to request ownership of your establishment’s listing. For help filling out this form, see our video tutorial, “How to claim Google my Business”.
After submitting the form, Google will check your request and assign ownership. Typically, it takes a few days for ownership to be assigned. DISH Weblisting informs you about the status, so you can see when the ownership of your Google business listing has been transferred. If you need further help, please contact customer support.
How can I grant others or myself access to my Google listing?
Here's how to use DISH Weblisting to invite others to manage your establishment's Google listing with their own Google account:
- Click “Account management” in the upper right corner.
- Scroll down to the bottom of the page.
- Locate “Google Admin Management”.
- Enter the email address of the person you want to invite.
- Click “Send”.
- Once the person accepts the invitation, they will be able to manage your Google listing with their own Google account.
What do the exclamation marks in the DISH Weblisting dashboard mean?
The exclamation marks make you aware of a step you've missed when linking DISH Weblisting to Google. If a Google listing already exists, DISH Weblisting will ask permission to link to the listing. To do this, follow the steps outlined in "How can I connect my Google listing?”
How fast are updates I am making in DISH Weblisting published on Google?
If DISH Weblisting is connected to your Google listing (see "How can I connect my Google Listing?"), updates are instantly shared with Google. The publication of your information on your Google listing depends on Google's revision and data synchronization. Usually, it takes a few minutes and up to a day in rare cases.
How to use it
How can I get the most from DISH Weblisiting?
To get the most from DISH Weblisting:
- Connect your establishment with Google. DISH Weblisting won't work properly if you don't have a Google listing.
- Add all relevant information to your Google listing, as this allows your guests to find you very easily.
In the general information section make sure to:
• Write an accurate description of your business.
• Add your business phone number.
• Include your other DISH product URLs so they're visible online.
• Add photos of your restaurant.
• Print QR codes to give to your guests so they can scan the code to leave a review.
In the extended information section make sure to:
• Put the main cuisine type.
• Add the main types of food you serve.
• Include information about other services you offer.
• Add the payment methods you accept.
- Reply to as many reviews as possible. Your guests will see how much you care about giving a great experience in your restaurant.
- Post interesting news - like a new drink you've added, details of your happy hour, or introducing a new team member.
How can I publish a phone number on my Google listing?
DISH Weblisting won't publish your phone number on Google unless you explicitly mark it as a form of contact for your establishment. To do this, activate the toggle below your phone number in the DISH Weblisting business profile, which says, “Publish my phone number on Google”.
How can I choose which pictures are shown in my Google listing?
Business owners and guests can post pictures on Google. However, you can't influence or delete guest pictures, but by posting your own pictures you can influence what appears first. Owner-generated pictures are displayed first, so the more pictures you post, the less visible your guest pictures are.
How can I handle negative reviews on Google?
Google doesn't allow you to delete negative reviews. If a review is inadequate, you can mark it as such in Google search or Google Maps. If you receive a negative review, it's best to act straightaway so that other guests who check your Google listing see that you are quick to handle mistakes and that your business is trustworthy and professional. DISH Weblisting informs you of all new reviews and makes it easy for you to reply to them, even from your phone.
How do I make a post?
Click “Posts” in the navigation bar and fill out the different fields. Chose the type of post (news or offer), add a title, and the content for your post. You might also want to add a redirect to your website or pictures to support the message. When you're finished creating your post, click “Publish”.
Can I edit or remove replies or posts that I have published?
Yes, you can. Go to “Posts“, open the link in the box “Published posts”, and choose the post you would like to edit or remove.
Can I remove pictures I posted?
Yes, you can. To delete pictures published via DISH Weblisting, go to the “Profile” section, click on a picture you want to remove, and delete it.
Cancellations
How do I cancel DISH Weblisting?
Access the account management section by clicking on the small box in the upper right corner of DISH Weblisting. At the bottom of this page, you'll see “Delete account”. By clicking this and reconfirming your choice, your DISH Weblisiting account will be deleted and will no longer synchronise with Google.
What happens to my Google listing when I cancel DISH Weblisting?
Cancelling DISH Weblisting means you have to update your Google listing manually. If you are the owner of your establishment's Google listing, you can continue to manage it through your personal Google account. If you can't see the listing in your Google account, you will have to request ownership of it. To do this, search for the listing on Google and click "Own this business". If you want to delete your Google listing, see "How do I delete my business listing on Google?"
How do I delete my Google listing?
To delete your Google listing, first, make sure you cancel your DISH Weblisting account. Once you have cancelled your DISH Weblisting account, mark your establishment as permanently closed on your establishment's Google listing. If you don't manage the listing for your establishment through your personal Google account, search for the establishment on Google Maps, suggest an edit, and click on the option “Mark as permanently closed”.