Editing Orders and Adjusting Prices

Joshua Detjen Updated by Joshua Detjen

Can I edit an article after it has already been ordered?

It is not allowed to change a processed/delivered order.

This has to be done through cancelling the product and add the correct one. 

After processing/delivering an order, changes without a trace are forbidden, otherwise this could be considered fraud.

Can I change the price of an article directly on the screen?

A direct price change is not allowed since this could also be used for fraud, but a discount, promotion or similar can be used to reduce the price.

As highlighted in the example below, any discount/promotion or similar must be shown on the receipt.

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