🔒 DISH POS Hardware Warranty Scope

Diaa Elhimdi Updated by Diaa Elhimdi

Warranty Period

DISH POS hardware is covered by a statutory warranty lasting one year from the Delivery date, as detailed in the POS terms and conditions.

If any defects become apparent on a device during this specified period, it is necessary for the customer to report and provide evidence that these issues were present at the time of delivery.

DISH will rectify the defects by replacing the defective device with a product of equivalent value.

How to check the delivery date as Digital Sales Force/ Customer support ?
Check the delivery date in the shipment detail under the concerned asset in the Establishment section.
If the warranty is intact, the support team will initiate a replacement request to the fulfilment center and start the warranty claim with the supplier accordingly.

Burden of proof

In general terms, customers are obligated to promptly inspect purchased goods upon receipt and give notice of any defects or anomalies, otherwise, the goods are deemed as approved.

It is only in the case of hidden defects that cannot be detected by an inspection of the goods that buyers retain their rights and claims.

Since all POS systems are tested and recognized as functional by customers following the system set-up in the restaurant, the initiative to immediately replace hardware is a customer-centric gesture from DISH side to minimize down-time

Excluded from warranty

  • The support services provided do not cover the removal of defects resulting from improper use of the Devices, intentional damage, or external factors like falling, theft, lightning, power surges, fire, or water damage. In these instances, DISH may propose a separate paid repair or replacement of the device.
  • Support services do not cover consumable items like batteries, ink or toner, cables, and accessories, unless explicitly stated otherwise in the agreement.
  • The maintenance services do not include the provision of a loaner unit during the repair or replacement of the device.

Customer Responsibilities

  • The client shall immediately report any defects or malfunctions to DISH and answer any queries to a reasonable extent.
  • It is the client's responsibility to cooperate to a reasonable extent in the fault diagnosis and rectification, such as by temporarily shutting down or restarting the devices.
  • The client shall grant DISH access to the devices during normal business hours and shall ensure suitable data backups before handing over devices to DISH for repair or replacement.

 

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