What should I know about my DISH POS Hardware Warranty?

Diaa Elhimdi Updated by Diaa Elhimdi

Warranty Period

DISH POS hardware is covered by a statutory one-year warranty from the date of delivery, as outlined in the POS terms and conditions.

If any defects are discovered during this period, customers must report them and provide evidence that the issues existed at the time of delivery.

DISH will resolve the issue by replacing the defective device with a product of equal value.

To verify the delivery date, please contact Customer Support.
If the warranty is intact, the support team will initiate a replacement request to the fulfilment centre and start the warranty claim with the supplier accordingly.

Burden of proof

Customers are responsible for promptly inspecting purchased goods upon receipt and notifying DISH of any defects or issues. Failure to do so may result in the goods being considered accepted.

Hidden defects, which cannot be identified through standard inspection, are the exception. In such cases, customers retain their rights and claims.

All POS systems are tested and confirmed to be functional during the system setup in the restaurant. DISH's commitment to replacing hardware promptly reflects its customer-centric approach to minimizing downtime.

Excluded from warranty

  • The warranty does not cover defects caused by improper use, intentional damage, or external factors such as falls, theft, lightning, power surges, fire, or water damage. In these cases, DISH may offer a separate paid repair or replacement option.
  • Consumable items like batteries, ink or toner, cables, and accessories are not covered by the support services unless explicitly stated in the agreement.
  • The maintenance services do not include the provision of a loaner device during repairs or replacements.

Responsibilities as a customer

  • You must promptly report any defects or malfunctions to DISH and cooperate with inquiries to a reasonable extent.
  • You are required to assist in fault diagnosis and resolution by performing tasks such as temporarily shutting down or restarting the devices.
  • You must grant DISH access to the devices during normal business hours and ensure all data is backed up before handing over devices for repair or replacement.

 

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