FAQs - Tap to Pay

Joshua Detjen Updated by Joshua Detjen

Please select a category to see the respective questions:

The device integrates order management and payment processing into one seamless interface. Waitstaff can take orders using the touchscreen, which is sent directly to the kitchen. For payment, customers tap their contactless card or mobile device on the reader to complete their transaction.

Tap to Pay employs NFC technology for secure communication between your card/device and the terminal, swiftly transmitting payment information for processing.

Visa and MasterCard contactless-enabled cards and mobile wallets like Apple Pay, Google Pay, and Samsung Pay work with Tap to Pay. We continuously expand our card acceptance.

Yes, since it is co-branded, the fees will be linked to MasterCard transactions.

All the information will be displayed in your dish POS back office., in addition, in our dish pay dashboard we will have a detailed overview of all in-person payments

Please contact the DISH Support team for that.

  • All transactions made via Tap to Pay will be reported into your DISH POS reporting
  • Access your card transactions and payout history via your dashboard on dish.co.

Please refer to the price sheet available on dish.co for detailed information.

The receipt can be printed from your main printer linked to your DISH POS.

  • Transaction limits vary by card issuer and regulations, set to ensure security and prevent fraud.
  • If the transaction limit is above the limit for transactions without PIN verification, the device will display a PIN pad on the screen for the cardholder to input their PIN.
  • There are several reasons why this can happen. Please check that you are positioning the card correctly. If issues persist, try using a traditional payment terminal. For further assistance, contact dish support.
  • If the Contactless transaction failed
    • Check if the card is contactless enabled (small logo on the card)
    • Use an Alternative payment method
    If this occurs, you can conveniently check the status of your transactions via your Dashboard by logging into dish.co.
  • Follow the same process as for refunds on your DISH POS.

Our device is equipped with end-to-end encryption for all transactions, is PCI DSS compliant, and supports tokenization to ensure customer payment information is secure and protected against fraud.

Contact the Dish Support team

  1. Try to turn it On/Off
  2. Update the App
  3. Verify you have a valid Wi-Fi connection
  4. Contact the Dish Support Team
  • Please try to power the device. If the issue persists, call dish support for further assistance.
  • Please try to update the app. If the issue persists, contact dish support for further assistance.

If the NFC functionality of the device is not enabled, the payment request will fail. You must ensure NFC is always turned ON on the device.

The device as it accepts payment must ensure the highest security, a PIN code must be enabled for the device to unlock it from “safe mode”

You must ensure the device is always to lasted Android version for security purposes.

An internet connection is required for real-time order processing and payment transactions. The device can connect via Wi-Fi.

Tap to Pay connected can be operated with a functioning WiFi network.

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FAQs - DISH Pay

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