V400c Plus - Self-Installation User Manual

Joshua Detjen Updated by Joshua Detjen

No part of this document may be reproduced or transmitted in any form or by any means without prior written consent of DISH Digital Solutions GmbH (hereinafter referred to as “DISH”).

TRADEMARKS AND PERMISSIONS

are the registered trademarks of DISH Digital Solutions GmbH. All other trademarks and trade names mentioned in this document are the property of their respective holders.

IMPORTANT NOTICE

The purchased products, services and features are stipulated by the contract made between DISH and the customer. All or part of the products, services and features described in this document may not be within the purchase scope or the usage scope. Unless otherwise specified in the contract, all statements, information, and recommendations in this document are provided "AS IS" without warranties, guarantees or representations of any kind, either express or implied.

The information in this document is subject to change without prior notice. Every effort has been made in the preparation of this document to ensure accuracy of the contents, but all statements, information, and recommendations in this document do not constitute a warranty of any kind, express or implied. All rights, technical changes and errors reserved.

In addition, DISH General Terms of Use, Privacy Policy of DISH and Special Conditions For DISH Pay apply to all contents in this document.

Note: Soon, the templates will be updated to include the following terminal passcodes, which will also be provided to users via email for easier access:
-Transaction passcode: 4765
-Admin & settings passcode: 1373
-Refund passcode: 123456

V400c Plus

Note: This user manual only applies to customers who have purchased DISH Pay as a standalone product and do not use it with DISH POS or DISH POS Lite.

These are the steps to get your new V400c Plus Payment Terminal up and running.

  1. Inspect the terminal.
  2. Insert the receipt paper roll.
  3. Turn on the terminal by connecting it to a power source.
    1. During startup, the display turns on and off a few times. Let the battery charge for at least four hours while you continue with the next steps.
      • Check out Admin Menu.
      • Connect V400c Plus to your network.
  4. Optional Actions.
  5. Turn off the terminal.
A more detailed guide can be found in the following.

Step by step guide:

1. Inspect the terminal

Since payment terminals process sensitive card data, it is crucial to verify that the terminal you received is the correct one and has not been tampered with.

  1. Verify the box containing the terminal
    1. It hasn't been opened.
    2. The security seal, a red label with a bar code and a number, is still intact and affixed across the lid of the box.
  2. Check the serial number
    Break the security seal, take the terminal out of the box, and check if the serial number (S/N) on the terminal matches the serial number on the box.
    CAUTION: Inspect the terminal for tampering. Check for missing seals or screws, additional wires or labels, holes in the device, and anything inserted in or attached to any part of the terminal. If any of the above checks fail, please contact our DISH Support Team immediately at www.dish.co/contact.
  3. Verify the content of your box
    Your V400c Plus set consists of the following components:
    1. V400c Plus Payment Terminal
    2. Power supply
    3. Privacy shield
    4. Receipt paper roll 57 x 40mm (Length x Width)
    If any of the described components are missing, please contact our DISH Support Team immediately at www.dish.co/contact.

2. Insert the receipt paper roll

  1. Pull up the latch of the paper compartment and swing the cover downwards.
  2. Insert the paper roll by placing it into the terminal, and ensure that the paper sticks out slightly
  3. Close the cover of the paper roll compartment.

3. Install the terminal

If you turn on the payment terminal for the first time or after it was off for a long time, it may make a maintenance call to synchronize the configuration and update the software. This can take 10 to 20 minutes.

  1. Turn on the terminal
    1. Connect the terminal to a power supply. or
    2. Press and hold the Confirm key until the display turns on. The battery charge level needs to be high enough for the terminal to turn on.
    During startup, the display turns on and off a few times. Please do not interrupt this process.
    When the terminal is connected to a power supply, the battery will start charging. An icon at the top of the display indicates the battery charge level. Please allow the battery to charge for at least four hours while you proceed with the next steps.
  2. Check out the Admin menu: you will need it for various tasks. To open the Admin menu:
    1. Select 9 and then the Confirm key.
    2. Enter the Admin menu passcode and select the Confirm key.

      Option

      Description

      Network

      • Configure network settings.

      • Run diagnostic connection tests.

      Software

      • Update the terminal software.

      Configuration

      • Update, view, or remove the configuration.

      • You can view the configuration version, the installed software release, and hardware details such as the unique terminal ID

      Totals

      • View and print transaction totals.

      Transactions

      • Get an overview of transactions stored on the terminal.

      Turn off

      • Turn off the terminal.

      To open the Admin menu:

      1. Select 9 and then the Confirm key.

      2. Enter the Admin menu passcode and select the Confirm key. To obtain the passcode, please call our DISH Support Team.

  3. Connect to your network
    Connect your device to your local network via Wi-Fi with the following instruction:
    1. On the terminal display, select Configure network.
    2. Select Wi-Fi.
    3. Turn on the Wi-Fi toggle switch.
    4. Select the + icon to add a network. The terminal scans for Wi-Fi networks.
    5. Choose the desired network from the list and enter the Wi-Fi password or select Add manually and enter the name (SSID) of the Wi-Fi network and the Wi-Fi password.
    6. Select the check mark to confirm. o The terminal sets the network as default automatically and connects to it. o You will now see a Wi-Fi icon at the top of the display

4. Optional actions

  1. VIEW, PRINT AND RESET TOTALS
    When not connected to DISH POS or DISH POS Lite, the terminal can generate a Totals report, providing an overview of the total amounts for sales, refunds, gratuities (tips), and cancellations processed by the terminal since the last report reset.
    By resetting the report, you can use this functionality to get day totals or shift totals.
    Obtain the Totals report:
    1. Go to the Admin menu.
    2. Enter the Admin menu passcode and select the Confirm key.
      To obtain the passcode, please call the DISH Support Team.
    3. Select Totals.
    4. Select an action:
      • View: shows the Totals report for the period shown at the top of the report.
      • Print > Yes: prints the Totals report.
      (Optional) To reset the counter after printing the (day or shift) totals, select Yes when prompted with Reset totals?
      • Reset > Yes: starts a new reporting period. The Totals from the previous period are no longer shown.

Resetting automatically

To automatically reset the Totals every day at a specific hour, please contact our DISH Support Team.

  1. REPRINT A TRANSACTION RECEIPT
    To print another copy of the shopper or merchant receipt for a specific transaction:
    1. Go to the Admin menu.
    2. Select Transactions.
    3. Select the transaction that you want to reprint a receipt for.
    4. Select Receipts and then the receipt you want to print: Shopper receipt or Merchant receipt.
    5. Select Print.
    6. Select Cancel to return to the point where you can select and print the other receipt or select Cancel repeatedly until the Admin menu closes.

  1. TIPPING ON DEVICE
    The terminal has an integrated tipping function, allowing your guests to make cashless tips through the payment terminal.
    1. Enter the total amount that needs to be paid into your terminal.
    2. The tipping screen will appear (as shown in the picture).
    3. Let the customer choose the desired tip amount.
    4. Your customer can use either the card or phone for payment on the terminal.
    5. The payment receipt will be automatically printed.
    6. The tipping amount will be shown on the receipt. The tipping feature is set by default.
      If you want to change this setting, please contact our DISH Support Team.
  2. DASHBOARD
    Accepting transactions is a crucial aspect of your business, and monitoring your card turnover is equally important.
    Stay informed by connecting to your Dashboard, where you can track transactions, payouts, and other accountrelated information.
    To do so, log in to your dish.co account and access the Dashboard by clicking on DISH Pay:
    1. Connect to dish.co.
    2. Log in to your dish.co account using your credentials.
    3. Select DISH Pay.
    4. Click on Dashboard.
    5. Select Transactions on the left side of your screen to get access.
    6. Review your data, customize, and export reports if needed.
For further information, please refer to DISH Support (login required). If you have additional questions, please contact our DISH Support Team.

5. Turn off the terminal

To turn off the terminal, you can choose one of the following options:

  1. Disconnect the terminal from the power supply.
  2. Go to the Admin menu and select Power off.
  3. Press and hold the Cancel key until (after 5-20 seconds) the display turns off

6. Ask for assistance

If there is an issue with your payment terminal, and you can’t resolve it by yourself, please contact our DISH Support Team by providing the following information:

  • Terminal serial number: This number is available in the Device info and printed on the back of the terminal (for example, S/N: 123-456-789).
  • Description of the problem: please provide a detailed description of the problem. If it relates to the payment process or a specific transaction, please state the exact time and amount of the transaction.
  • PSP reference of the transaction, if available.

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DISH Pay - V400c Plus - Data sheet

V400c Plus - Standard User Manual

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