FAQs - DISH

Please select a category to see the respective questions:

You can find all the prices on DISH.co. Click on the button to be redirected to the price list

Germany 🇩🇪

Every day (including weekends and public holiday in Germany) from 08:00 a.m. to 10:00 p.m.

France 🇫🇷

Every day (including weekends and public holiday in France) from 09:00 a.m. to 10:00 p.m.

Italy 🇮🇹

Every day (including weekends and public holiday in Italy) from 09:00 a.m. to 10:00 p.m.

Spain 🇪🇸

Every day (including weekends and public holiday in Spain) from 09:00 a.m. to 02:00 a.m.

Portugal 🇵🇹

Monday to Friday from 09:00 a.m. to 06:00 p.m.

Netherlands 🇳🇱

Monday to Friday from 09:00 a.m. to 07:00 p.m.

Croatia 🇭🇷

Monday to Friday from 09:00 a.m. to 07:00 p.m.

Czechia 🇨🇿

Monday to Friday from 09:00 a.m. to 07:00 p.m.

Hungary 🇭🇺

Monday to Friday from 09:00 a.m. to 07:00 p.m.

Poland 🇵🇱

Monday to Friday from 09:00 a.m. to 07:00 p.m.

Romania 🇷🇴

Monday to Friday from 09:00 a.m. to 07:00 p.m.

Slovakia 🇸🇰

Monday to Friday from 09:00 a.m. to 07:00 p.m.

Turkey 🇹🇷

Monday to Friday from 09:00 a.m. to 06:00 p.m.

Ukraine 🇺🇦

Monday to Friday from 09:00 a.m. to 06:00 p.m.

Austria 🇦🇹

Monday to Friday from 09:00 a.m. to 10:00 p.m.

Yes, you can invite employees to work with you and they can then create their own account.

No, you will have to activate and set up them separately.

Yes, you can create establishments and not assign them any subscription plans.

No, this won't be possible.

Currently, we accept payment by credit card and debit charge. Customers in Germany can also make payment via PayPal.

In Hungary it is also possible to pay by bank transfer, click on the button to get more information on how you can pay via bank transfer.

All payments are debited by credit card or debit charge (or PayPal in Germany only). Setup fees are taken on the date of purchase.

The first recurring fee will be taken from the 1st of the following month, for example, If you ordered and paid for your first subscription on 10.06, the first recurring fee will be debited on 01.07.

No, individual tools cannot be permanently deleted from an establishment, but you can unpublish or disable them.

Yes, in most cases you have to pay the one-time activation fee and the monthly fee for each establishment. There can be differences depending on the country where you are located.

Yes, this definitely will be the case. Our headquarters in the respective countries have different approaches on how to market DISH and we don't want to narrow them to what they believe is the right way to approach their customers in their country.

No, this won't be possible.

No, this won't be the case, you will be able to upgrade and downgrade your plan without paying the one-time activation fee.

Yes, in most cases you will have to pay the one-time activation fee. There can be differences depending on where you are located.

No, existing customers won't have to pay for the activation fee.

Yes, it is mandatory to consent to the Terms & Conditions to utilise the tools.

Yes, it's possible to have an account without establishments.

Yes, owner are able to invite employees to have access to their establishments.

Yes, you will be able to either disable or unpublish a tool.

We are sorry to inform you that we will discontinue the Cockpit service as of 23rd December 2021. According to our terms and conditions, we hereby terminate the service. However, we’ll not leave you alone and offer to have a look at DISH.co. DISH offers you a wide range of different tools to support your business: Bring more guests to your website. Make sure there are no empty seats. Deliver orders efficiently with 0% commission. Gain the higher margins you want by getting the digital solutions you need with DISH.

To provide you with the best experience, it's necessary to occasionally carry out maintenance on all DISH solutions. Maintenance is performed when there's the lowest demand for our solutions. To have the least impact on your business and guest experience, maintenance is usually performed in the early morning.

DISH services may be temporarily unavailable. This includes DISH, administration pages, and guest-facing solutions (for example, website, reservation tool). To avoid disruption to your business, we aim to complete the maintenance as quickly as possible.

If you are using DISH Reservation, please print an overview of your reservations or download it as a PDF file to prepare for the day of the planned maintenance.

For further information on how to create and download your reservations as a PDF file click on the following button:

Please complete all your work and save any changes you make before the maintenance starts, as unsaved changes may be lost.

DISH Suggest is a new feature within the DISH App that is currently being tested in France. Through the DISH App we recommend Metro products directly to our DISH App users based on our data analysis. As this is a new service for our customers, we are currently testing on a small scale in France and appreciate any feedback to improve the new service.  

  1. Within the DISH app, you will see product recommendations from the Metro assortment. 
  2. You can select the products you are interested in, add them to your shopping list and send them via your DISH App to your email address. 
  3. When going to the Metro store or to the online shop you have your shopping list ready in your email.  

We are testing DISH Suggest with a selected group of restaurateurs in France. Our aim is to add value to your daily business by suggesting Metro products, via our DISH app.   

The first version of DISH Suggest does not yet include prices. But please stay tuned, DISH Suggest will evolve and in a new planned version we are keen on including product prices and product images.

We are testing DISH Suggest with a selected group of customers in France. We are planning on rolling this out in several phases and improving this new feature along the way. Automatic quote generation as well as order automation is on the roadmap, and we hope to integrate this in the (near) future. 

We are currently investigating this integration. In the future this will become available and allow you to shop directly in the M-shop and add products to your M-shop basket.  

We are learning every day and try to optimize our analytical engine continuously to generate more precise product recommendations.  

We would love to learn more about which product recommendations are valuable for you and why. Feel free to share your feedback by sending an email to dishsuggest@dish.digital 

We are testing DISH Suggest for the months of June/July/August. A second round will be planned based on the results.  

No, you cannot switch off DISH Suggest by yourself. In case you wish to have it switched off, please reach out to dishsuggest@dish.digital  

In case of any questions, feedback, or interest in learning more about DISH Suggest, please reach out to dishsuggest@dish.digital  

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