FAQs - DISH

General Questions

How much do DISH products cost?

You can find all the prices on DISH.co. Click on the button to be redirected to the price list

Prices may vary depending on the country

What are the customer support opening hours?

Germany 🇩🇪

Every day (including weekends and public holiday in Germany) from 08:00 a.m. to 10:00 p.m.

France 🇫🇷

Every day (including weekends and public holiday in France) from 09:00 a.m. to 10:00 p.m.

Italy 🇮🇹

Every day (including weekends and public holiday in Italy) from 09:00 a.m. to 10:00 p.m.

Spain 🇪🇸

Every day (including weekends and public holiday in Spain) from 09:00 a.m. to 02:00 a.m.

Portugal 🇵🇹

Monday to Friday from 09:00 a.m. to 06:00 p.m.

Netherlands 🇳🇱

Monday to Friday from 09:00 a.m. to 07:00 p.m.

Croatia 🇭🇷

Monday to Friday from 09:00 a.m. to 07:00 p.m.

Czechia 🇨🇿

Monday to Friday from 09:00 a.m. to 07:00 p.m.

Hungary 🇭🇺

Monday to Friday from 09:00 a.m. to 07:00 p.m.

Poland 🇵🇱

Monday to Friday from 09:00 a.m. to 07:00 p.m.

Romania 🇷🇴

Monday to Friday from 09:00 a.m. to 07:00 p.m.

Slovakia 🇸🇰

Monday to Friday from 09:00 a.m. to 07:00 p.m.

Turkey 🇹🇷

Monday to Friday from 09:00 a.m. to 06:00 p.m.

Ukraine 🇺🇦

Monday to Friday from 09:00 a.m. to 06:00 p.m.

Austria 🇦🇹

Monday to Friday from 09:00 a.m. to 10:00 p.m.

Will there be ‘owner’ and ‘employee’ accounts?

Yes, you can invite employees to work with you and they can then create their own account.

Will tools be automatically activated?

No, you will have to activate and set up them separately.

Can there be establishments without subscription plans (empty establishment)?

Yes, you can create establishments and not assign them any subscription plans.

Can the price of the monthly fee be reduced?

No, this won't be possible.

What payment methods are available for purchasing DISH products?

Currently, we accept payment by credit card and debit charge. Customers in Germany can also make payment via PayPal.

In Hungary it is also possible to pay by bank transfer, click on the button to get more information on how you can pay via bank transfer.

How is the payment of DISH products handled?

All payments are debited by credit card or debit charge (or PayPal in Germany only). Setup fees are taken on the date of purchase.

The first recurring fee will be taken from the 1st of the following month, for example, If you ordered and paid for your first subscription on 10.06, the first recurring fee will be debited on 01.07.

Can individual tools be deleted from an establishment?

No, individual tools cannot be permanently deleted from an establishment, but you can unpublish or disable them.

Do I have to pay the one-time activation fee and the monthly fee for each establishment they are creating?

Yes, in most cases you have to pay the one-time activation fee and the monthly fee for each establishment. There can be differences depending on the country where you are located.

Can different countries have different pricing?

Yes, this definitely will be the case. Our headquarters in the respective countries have different approaches on how to market DISH and we don't want to narrow them to what they believe is the right way to approach their customers in their country.

Can every country decide what is contained in a package?

No, this won't be possible.

If I upgrade or downgrade my plan, do I have to pay the one-time activation fee again?

No, this won't be the case, you will be able to upgrade and downgrade your plan without paying the one-time activation fee.

Do I have to pay the one-time activation fee as a new customer?

Yes, in most cases you will have to pay the one-time activation fee. There can be differences depending on where you are located.

Do I have to pay a one-time activation fee as an existing customer?

No, existing customers won't have to pay for the activation fee.

Yes, it is mandatory to consent to the Terms & Conditions to utilise the tools.

Can there be accounts without establishments?

Yes, it's possible to have an account without establishments.

Will owners be able to invite employees to have access to their establishment?

Yes, owner are able to invite employees to have access to their establishments.

Will I have the ability to disable a tool they don’t need anymore?

Yes, you will be able to either disable or unpublish a tool.

What happens to Cockpit?

We are sorry to inform you that we will discontinue the Cockpit service as of 23rd December 2021. According to our terms and conditions, we hereby terminate the service. However, we’ll not leave you alone and offer to have a look at DISH.co. DISH offers you a wide range of different tools to support your business: Bring more guests to your website. Make sure there are no empty seats. Deliver orders efficiently with 0% commission. Gain the higher margins you want by getting the digital solutions you need with DISH.

DISH Maintenance

Why is maintenance needed?

To provide you with the best experience, it's necessary to occasionally carry out maintenance on all DISH solutions. Maintenance is performed when there's the lowest demand for our solutions. To have the least impact on your business and guest experience, maintenance is usually performed in the early morning.

What will the impact be?

DISH services may be temporarily unavailable. This includes DISH, administration pages, and guest-facing solutions (for example, website, reservation tool). To avoid disruption to your business, we aim to complete the maintenance as quickly as possible.

How can I prepare?

If you are using DISH Reservation, please print an overview of your reservations or download it as a PDF file to prepare for the day of the planned maintenance.

For further information on how to create and download your reservations as a PDF file click on the following button:

Please complete all your work and save any changes you make before the maintenance starts, as unsaved changes may be lost.

DISH Suggest

What is DISH Suggest?

DISH Suggest is a new feature within the DISH App that is currently being tested in France. Through the DISH App we recommend Metro products directly to our DISH App users based on our data analysis. As this is a new service for our customers, we are currently testing on a small scale in France and appreciate any feedback to improve the new service.  

How does DISH Suggest work?

  1. Within the DISH app, you will see product recommendations from the Metro assortment. 
  2. You can select the products you are interested in, add them to your shopping list and send them via your DISH App to your email address. 
  3. When going to the Metro store or to the online shop you have your shopping list ready in your email.  

Why do I see DISH Suggest in my DISH App?

We are testing DISH Suggest with a selected group of restaurateurs in France. Our aim is to add value to your daily business by suggesting Metro products, via our DISH app.   

The first version of DISH Suggest does not yet include prices. But please stay tuned, DISH Suggest will evolve and in a new planned version we are keen on including product prices and product images.

Why is DISH Suggest not a fully automated order process?

We are testing DISH Suggest with a selected group of customers in France. We are planning on rolling this out in several phases and improving this new feature along the way. Automatic quote generation as well as order automation is on the roadmap, and we hope to integrate this in the (near) future. 

Why is DISH Suggest not integrated with the M-shop?

We are currently investigating this integration. In the future this will become available and allow you to shop directly in the M-shop and add products to your M-shop basket.  

My product recommendations do not make sense. Why is that?

We are learning every day and try to optimize our analytical engine continuously to generate more precise product recommendations.  

We would love to learn more about which product recommendations are valuable for you and why. Feel free to share your feedback by sending an email to dishsuggest@dish.digital 

How long is the DISH Suggest experiment running?

We are testing DISH Suggest for the months of June/July/August. A second round will be planned based on the results.  

Can I switch DISH Suggest off?

No, you cannot switch off DISH Suggest by yourself. In case you wish to have it switched off, please reach out to dishsuggest@dish.digital  

I have a question/feedback/suggestion regarding DISH Suggest, who can I contact?

In case of any questions, feedback, or interest in learning more about DISH Suggest, please reach out to dishsuggest@dish.digital  

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