Table of Contents

DISH - FAQs

General Questions

How much do DISH products cost?

All prices can be found on DISH.co. Click on the button to be redirected to the price list

Prices may vary depending on the country

Will there be ‘owner’ and ‘employee’ accounts?

Yes. You can invite employees to work with you and they can then create their own account.

Will tools be automatically activated?

No. You have to activate and set up them separately.

Can there be establishments without subscription plans (empty establishment)

Yes, this is possible.

Can the price of the monthly fee be reduced?

No, this won't be possible.

What payment methods are available for purchasing DISH products?

Currently we accept payment by credit card and debit charge. Customers in Germany can also make payment via PayPal. In Hungary it is also possible to pay by bank transfer.

How is the payment of DISH products handled?

All payments are debited by credit card, debit charge (or PayPal in Germany only). Setup fees are taken on the date of purchase. The first recurring fee will be taken on the 1st of the next month, e.g., If you ordered and paid for your first subscription on 10.06, the first recurring fee will be debited on 01.07.

Can individual tools be deleted from an establishment?

No, but unpublished/disabled.

Do customers have to pay the one-time activation fee and the monthly fee for each establishment they are creating?

Yes, in most cases. There can be differences depending on where you are located.

Can different countries have different pricing?

Yes, this definitely will be the case. Our headquarters in the respective countries have different approaches on how to market DISH and we don't want to narrow them to what they believe is the right way to approach their customers in their country.

Can every country decide what is contained in a package?

No. This won't be possible.

If customers upgrade or downgrade their plan, do they have to pay the one-time activation fee again?

No, this won't be the case.

Does every new customer have to pay the one-time activation fee?

Yes, in most cases. There can be differences depending on where you are located.

Do existing customers have to pay a one-time activation fee?

No. Existing customers will be excluded from paying the activation fee.

Yes, this will be mandatory.

Can there be accounts without establishments?

Yes, this is possible.

Will owners be able to invite employees to have access to their establishment?

Yes, this will be possible.

Will customers have the ability to disable a tool they don’t need anymore

Yes, this is possible.

What happens to Cockpit?

We are sorry to inform you that we will discontinue the Cockpit service as of 23rd December 2021. According to our terms and conditions, we hereby terminate the service. However, we’ll not leave you alone and offer to have a look at DISH.co. DISH offers you a wide range of different tools to support your business: Bring more guests to your website. Make sure there are no empty seats. Deliver orders efficiently with 0% commission. Gain the higher margins you want by getting the digital solutions you need with DISH.

DISH Maintenance

Why is maintenance needed?

To provide you with the best experience, it's necessary to occasionally carry out maintenance on all DISH solutions. Maintenance is performed when there's the lowest demand for our solutions. To have the least impact on your business and guest experience, maintenance is usually performed in the early morning.

What will the impact be?

DISH services may be temporarily unavailable. This includes DISH, administration pages, and guest-facing solutions (i.e., website, reservation tool). To avoid disruption to your business, we aim to complete the maintenance as quickly as possible.

How can I prepare?

If you are using DISH Reservation, please print an overview of your reservations or download it as a PDF file to prepare for the day of the planned maintenance.

For further information on how to create and download your reservations as a PDF file click here.

Please complete all your work and save any changes you make before the maintenance starts, as unsaved changes may be lost.

DISH Suggest

What is DISH Suggest?

DISH Suggest is a new product from DISH Digital Solutions that is currently being tested in France. Through the DISH App we recommend Metro products directly to our customers based on our data analysis. As this is a new service for our customers, we are currently testing on a small scale in France and appreciate any feedback to improve the new service.

How does DISH Suggest work?

  1. Within the DISH app, you will see product recommendations from the Metro assortment.
  2. You can select the products you are interested in, add them to your basket and request a quote via the DISH app.
  3. Your Metro sales agent will receive the quote request (via email) for your products, he/she will create a quote and send it to you directly.
  4. If you agree and accept the quote, your sales agent will send you an invoice and the order will be added to the next food delivery.

Why do I see DISH Suggest in my DISH App?

We are testing DISH Suggest with a selected group of restaurateurs in France. Our aim is to add value to their daily business by suggesting customized product recommendations for a good price, via our DISH app.  

The first version of DISH Suggest does not yet include prices. But please stay tuned, DISH Suggest will evolve and in a new planned version we are keen on including product prices and product images.

Do I need to pay to request a quote?

No, requesting a quote via DISH Suggest is completely free of charge. Your sales agent will generate a personalized quote for you, based on the products you selected. Only after accepting this quote, an invoice will be created and sent to you directly.  

I have requested a quote but did not receive anything. What can I do?

In case you requested a quote and did not receive the quote within 3 business days, please let your Metro sales agent know via your normal contact channels. We apologies for the inconvenience and will investigate how we can improve.

Why is DISH Suggest not a fully automated order process?

We are testing DISH Suggest with <200 customers in France. We are planning on rolling this out in several phases and improving this new feature along the way. Automatic quote generation as well as order automation is on the roadmap, and we hope to integrate this in the (near) future.

Why is DISH Suggest not integrated with the M-shop?

We are currently investigating this integration. In the future this will become available and allow you to shop directly in the M-shop and add products to your M-shop basket. Unfortunately, with our current app version this is not yet possible.

My product recommendations do not make sense. Why is that?

We are sorry our product recommendations do not meet your expectations. We are learning every day and try to optimize our analytical engine continuously to generate more precise product recommendations.

We would love to learn more about which product recommendations are valuable for you and why. Feel free to share your feedback by sending an email to dishsuggest@dish.digital.

How long is the DISH Suggest experiment running?

We are testing DISH Suggest for the months of February/March/April. A second round will be planned based on the results.

Can I switch DISH Suggest off?

No, you cannot switch off DISH Suggest by yourself. In case you wish to have it switched off, please reach out to one of our customer service agents.

I have a question/feedback/suggestion regarding DISH Suggest, who can I contact?

In case of any questions, feedback, or interest in learning more about DISH Suggest, please reach out to dishsuggest@dish.digital.

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