DISH
Tutorials
DISH mobile app
A walkthrough of the DISH mobile app
DISH App - How to manage team members in the app
How to change your password in the DISH mobile app
How to edit your account information in the DISH mobile app
Pin setup in the mobile app
Visit my dashboard in the DISH mobile app
How to access the blog on dish.co
How to add a new team member
How to cancel your subscription
How to change your payment details
How to contact the support via WhatsApp
How to create a DISH account
How to create flyers and QR labels
How to downgrade your subscription
How to edit information of your account
How to edit information of your establishment
How to edit your notification settings
How to reset your password
How to upgrade to DISH Premium
How to view your invoices
FAQs
DISH Whatsapp Newsletter DE 🇩🇪
DISH POS
DISH POS Onboarding
Install DISH POS App
Tutorials
Backoffice
Articles
Products
Adding a product and sending the changes to the front office
Adjusting product details
Adjusting product details in the list view
Assigning allergens and additives to products
Assigning sales restrictions to products and product groups
Creating composites out of multiple articles
Finding products with the search and filter function
Manage products and create new ones
Setting up production order
Price levels
Product groups
Menus
Adding and managing derived menus
Managing and arranging menus (incl. sub-menus)
Setting up menus for specific areas and times
French menus
Option menus
Price management
Periods
Promotions
Finance
General
General
Activating the Lottery feature and fixing its position in the App - Italy only 🇮🇹
Adding and managing fixed discounts for your stores
Production stations
Facilities
Cash stores
Printers
App links
Table map
Users
POS devices
User groups
Courses
Customers
Currency
Turnover categories
Translations
Payment
Self-service
Time schedules
Sales channels
Activating the Pay on pick-up functionality
Adjusting the appearance of the kiosk
Changing settings for DISH Payment
How to adjust and personalise your webshop
Setting up the imprint for a sales channel
QR codes
Changing your password
Functions of the dashboard
App
Installation
Connecting the DISH POS app to your system
Installing the DISH POS app on your device
Updating your DISH POS app
App-functions
Accessing the set-up web links on your device
Adjusting the stock information of a product on your device
Closing shifts on your device
Disabling ticket printing from your device
Entering tip when cashing out
Printing reports from your device
Reopening orders
Searching for an order on your device
Selecting a facility on your device
Selecting an EFT device on your device
Working with the app
Adding and removing recycling deposits of a table
Adjusting a product in the ordering process
An overview of the general functions for an open table
An overview of the screen features for an open table
Cancelling orders and entering a reason (Germany only 🇩🇪)
Cashing out a table
Closing and opening a self-service on your device
Flexible payment during visit
Logging in and out of the DISH POS App
Managing tables in the block view
Managing tables on the table map
Managing tables on your device
Opening a table
Printing a receipt in a different language - Spain only 🇪🇸
Register Cash Transactions for the Kassenbuch
Selecting fixed-price menus for an order
Splitting or moving a table
Using the lottery ticket in the App - Italy only 🇮🇹
Settings
Adjusting the connection settings of your device
Adjusting the view of the facilities screen for your device
Adjusting the view of the menu and order screen for your device
Adjusting the view of the payment screen for your device
Adjusting the view of the stock overview for your device
Changing the display orientation for your device
Changing the input mode for your device
Managing log in and log out settings for your device
Managing the hardware settings for your device
DISH POS Payment
FAQs
DISH POS Lite
Back Office
Installation and setup
Articles
Menus
Adding and managing derived menus - DISH POS Lite
Managing and arranging menus (incl. sub-menus) - DISH POS Lite
Setting up menus for specific areas and times - DISH POS Lite
French menus
Promotions
Product groups
Option menus
Periods
Products
Adding a product and sending the changes to the front office - DISH POS Lite
Adjusting product details - DISH POS Lite
Adjusting product details in the list view - DISH POS Lite
Assigning allergens and additives to products - DISH POS Lite
Assigning sales restricions to products and product groups - DISH POS Lite
Creating composites out of multiple articles - DISH POS Lite
Finding products with the search and filter function - DISH POS Lite
Manage products and create new ones - DISH POS Lite
Setting up a production order - DISH POS Lite
Order Aggregator - DISH POS Lite
Payment
Self-service
Sales channels
Activating the Pay on pick-up functionality - DISH POS Lite
Adjusting the appearance of the kiosk - DISH POS Lite
Changing settings DISH payment- DISH POS Lite
QR codes
Adjusting the appearance of the self-service shop (QR code ordering) - DISH POS Lite
Creating QR codes for the self-service- DISH POS Lite
Exporting QR codes for the self-service - DISH POS Lite
How to reorder via a QR code on the table (customer perspective) - DISH POS Lite
Opening hours
Finance
General
App
Installation
Connecting the DISH POS Lite app to your system - DISH POS Lite
Installing the DISH POS Lite app on your device - DISH POS Lite
Updating your DISH POS Lite app - DISH POS Lite
App-functions
Accessing the set up web links on your device- DISH POS Lite
Adjusting the stock information of a product on your device - DISH POS Lite
Closing shifts on your device - DISH POS Lite
Disabling ticket printing from your device - DISH POS Lite
Entering tip when cashing out - DISH POS Lite
Printing reports from your device - DISH POS Lite
Reopening orders - DISH POS Lite
Searching for an order on your device - DISH POS Lite
Selecting a facility on your device - DISH POS Lite
Selecting an EFT device on your device - DISH POS Lite
Working with the app
Adding and removing recycling deposits of a table - DISH POS Lite
Adjusting a product in the ordering process - DISH POS Lite
An overview of the general functions for an open table - DISH POS Lite
An overview of the screen features for an open table - DISH POS Lite
Cashing out a table - DISH POS Lite
Flexible payment during visit - DISH POS Lite
Logging in and out of the DISH POS-Lite app - DISH POS Lite
Managing tables in the block view - DISH POS Lite
Managing tables on your device - DISH POS Lite
Opening a table - DISH POS Lite
Selecting fixed-price menus for an order - DISH POS Lite
Splitting or moving a table- DISH POS Lite
Settings
Adjusting the connection settings of your device - DISH POS Lite
Adjusting the view of the facilities screen for your device - DISH POS Lite
Adjusting the view of the payment screen for your device - DISH POS Lite
Adjusting the view of the stock overview for your device - DISH POS Lite
Changing the display orientation for your device - DISH POS Lite
Changing the input mode for your device - DISH POS Lite
Managing log in and log out settings for your device - DISH POS Lite
Managing the hardware settings for your device - DISH POS Lite
DISH POS Lite Self-Service
Install and setup
Closing and opening a self-service facility on your device - DISH POS Lite
How to adjust and personalise your webshop - DISH POS Lite
DISH POS Lite Onboarding
DISH POS Lite Payment
FAQ
Fiscalization
DISH Pay
Process Guides
Terminals
Manage your terminals
DISH Pay - P400 Plus - Data Sheet
DISH Pay - P400 Plus - User Manual
DISH Pay - S1F2 - Data sheet
DISH Pay - V400c Plus - Data sheet
DISH Pay - V400m - Data Sheet
S1F2 - Self-Installation User Manual
S1F2 - Standard User Manual
Self-Installation User Manual
V400c Plus - Self-Installation User Manual
V400c Plus - Standard User Manual
V400m - Self-Installation User Manual
V400m - Standard User Manual
Tutorial/Support/FAQ
DISH Order
Tutorials
General / How to start
Admin Panel
An overview of the dashboard
How to add a discount to a menu item
How to add allergenes & additivies to a menu item
How to adjust opening hours of a restaurants location
How to adjust settings of a restaurants location
How to auto deactivate the webshop
How to cancel an order with reasoning in the Admin Panel
How to define additional fees for payment methods
How to download customer data
How to edit legal information of the restaurant
How to edit your location
How to enable reusable food container option
How to integrate PayPal as a payment method
How to integrate online payment methods
How to manage registered customer data
How to manage your orders
How to set special prices to menu items
How to set up and change menu categories
How to set up and change menu items
How to set up coupons in your webshop
How to set up delivery areas of a restaurants location
How to set up mealtimes
How to set up options and allergens to your webshop
Order Terminal
How to add a new device/order terminal
How to cancel an order with reasoning
How to connect your webshop to your website
How to display account & contact information
How to log in to the order terminal
How to manage orders via terminal
Terminal - How to adjust your opening hours
Terminal - How to disconnect the restaurant account on the app
Terminal - How to print orders
Terminal - How to scan a barcode
Storefront
How it will look like for your guests
How to access the storefront/guest view
How to register a user
3rd Party Integrations
How to add an order button on Facebook
How to disable other food ordering providers on Google
How to integrate DISH Order to the Google entry of your restaurant
How to link DISH Order with the Instagram account of the restaurant
How to select DISH Order as your preferred food ordering provider on Google
FAQs
Documents & Tools
DISH Reservation
Tutorials
Admin panel
Admin Panel: Menu - Add daily menu
Admin Panel: Menu – Add Fixed Menu
Admin Panel: Reservations
Admin Panel: Table plan - Manage reservations
Admin panel: Feedback
Admin panel: Guests
Admin panel: Menu - Add Special Menu
Admin panel: Menu - Add Time Menu
Admin panel: Reports
Admin panel: Settings - Account
Admin panel: Settings - Notifications
Admin panel: Settings - Reservations
Admin panel: Settings - Tables/Seats
General / How to use
DISH Reservation - How to activate Push-Notification function
DISH Reservation - How to activate Reserve with Facebook and Reserve with Instagram
How to access through a mobile device
How to add walk-in guests in DISH Reservation
How to adjust the reservation status
How to change your password in DISH Reservation
How to change your table booking priority
How to configure table groups
How to create a PDF file of your reservations
How to create an offer which is displayed in your reservation widget
How to edit and add opening hours
How to edit and add tables in your table plan
How to export data
How to integrate the reservation tool into Google Business [PREMIUM]
How to login in DISH Reservation
How to make use of service hours
How to manage the amount of online reservations you receive
How to reply to customer feedback
How to set a booking limit
Use of internal notes in the reservation tools
Onboarding
FAQs
DISH Website
Tutorials
Onboarding
Onboarding of DISH Website
Setup Website: Preview and activation
Setup website: Description
Setup website: Domain
Setup website: Imprint
Setup website: Menu
Setup website: Opening hours
Setup website: Options & Offerings
Setup website: Weblisting
General / How to use
A quick look into the design templates
Add a Description
Add a Food Ordering Service Link
How to access through a mobile device on DISH Website
How to add or change a menu
How to add your Google Analytics code
How to change your colour profile
How to create or add an event
How to create or edit your galleries
How to link WhatsApp Click-to-Chat to DISH Website
How to link your social media platforms
How to set up a custom domain
How to use the AI
Reorder the Content on your DISH Website
Admin panel
FAQs
DISH Weblisting Premium
Tutorials
How to create a QR code
How to publish a post
How to purchase the tool
How to reply to a review
How to update your profile
FAQs
DISH Weblisting
Tutorials
An overview of the general settings
How to change your password in DISH Weblisting
How to connect your Google account
How to create your own QR code for your business
How to log in to DISH Weblisting
How to make the best use of DISH Weblisting
How to post content
How to reply on reviews
How to set up DISH Weblisting
FAQs
Fiscalization
Table of Contents
- General Questions
- How much do DISH products cost?
- Will there be ‘owner’ and ‘employee’ accounts?
- Will tools be automatically activated?
- Can there be establishments without subscription plans (empty establishment)
- Can the price of the monthly fee be reduced?
- What payment methods are available for purchasing DISH products?
- How is the payment of DISH products handled?
- Can individual tools be deleted from an establishment?
- Do customers have to pay the one-time activation fee and the monthly fee for each establishment they are creating?
- Can different countries have different pricing?
- Can every country decide what is contained in a package?
- If customers upgrade or downgrade their plan, do they have to pay the one-time activation fee again?
- Does every new customer have to pay the one-time activation fee?
- Do existing customers have to pay a one-time activation fee?
- Will customers have to consent to T&Cs of tools?
- Can there be accounts without establishments?
- Will owners be able to invite employees to have access to their establishment?
- Will customers have the ability to disable a tool they don’t need anymore
- What happens to Cockpit?
- DISH Maintenance
- Why is maintenance needed?
- What will the impact be?
- How can I prepare?
- DISH Suggest
- What is DISH Suggest?
- How does DISH Suggest work?
- Why do I see DISH Suggest in my DISH App?
- The recommended products do not show any prices. Why not?
- Do I need to pay to request a quote?
- I have requested a quote but did not receive anything. What can I do?
- Why is DISH Suggest not a fully automated order process?
- Why is DISH Suggest not integrated with the M-shop?
- My product recommendations do not make sense. Why is that?
- How long is the DISH Suggest experiment running?
- Can I switch DISH Suggest off?
- I have a question/feedback/suggestion regarding DISH Suggest, who can I contact?
- All Categories
- DISH
- FAQs
- DISH - FAQs
DISH - FAQs
- General Questions
- How much do DISH products cost?
- Will there be ‘owner’ and ‘employee’ accounts?
- Will tools be automatically activated?
- Can there be establishments without subscription plans (empty establishment)
- Can the price of the monthly fee be reduced?
- What payment methods are available for purchasing DISH products?
- How is the payment of DISH products handled?
- Can individual tools be deleted from an establishment?
- Do customers have to pay the one-time activation fee and the monthly fee for each establishment they are creating?
- Can different countries have different pricing?
- Can every country decide what is contained in a package?
- If customers upgrade or downgrade their plan, do they have to pay the one-time activation fee again?
- Does every new customer have to pay the one-time activation fee?
- Do existing customers have to pay a one-time activation fee?
- Will customers have to consent to T&Cs of tools?
- Can there be accounts without establishments?
- Will owners be able to invite employees to have access to their establishment?
- Will customers have the ability to disable a tool they don’t need anymore
- What happens to Cockpit?
- DISH Maintenance
- Why is maintenance needed?
- What will the impact be?
- How can I prepare?
- DISH Suggest
- What is DISH Suggest?
- How does DISH Suggest work?
- Why do I see DISH Suggest in my DISH App?
- The recommended products do not show any prices. Why not?
- Do I need to pay to request a quote?
- I have requested a quote but did not receive anything. What can I do?
- Why is DISH Suggest not a fully automated order process?
- Why is DISH Suggest not integrated with the M-shop?
- My product recommendations do not make sense. Why is that?
- How long is the DISH Suggest experiment running?
- Can I switch DISH Suggest off?
- I have a question/feedback/suggestion regarding DISH Suggest, who can I contact?
General Questions
How much do DISH products cost?
All prices can be found on DISH.co. Click on the button to be redirected to the price list
Will there be ‘owner’ and ‘employee’ accounts?
Yes. You can invite employees to work with you and they can then create their own account.
Will tools be automatically activated?
No. You have to activate and set up them separately.
Can there be establishments without subscription plans (empty establishment)
Yes, this is possible.
Can the price of the monthly fee be reduced?
No, this won't be possible.
What payment methods are available for purchasing DISH products?
Currently we accept payment by credit card and debit charge. Customers in Germany can also make payment via PayPal. In Hungary it is also possible to pay by bank transfer.
How is the payment of DISH products handled?
All payments are debited by credit card, debit charge (or PayPal in Germany only). Setup fees are taken on the date of purchase. The first recurring fee will be taken on the 1st of the next month, e.g., If you ordered and paid for your first subscription on 10.06, the first recurring fee will be debited on 01.07.
Can individual tools be deleted from an establishment?
No, but unpublished/disabled.
Do customers have to pay the one-time activation fee and the monthly fee for each establishment they are creating?
Yes, in most cases. There can be differences depending on where you are located.
Can different countries have different pricing?
Yes, this definitely will be the case. Our headquarters in the respective countries have different approaches on how to market DISH and we don't want to narrow them to what they believe is the right way to approach their customers in their country.
Can every country decide what is contained in a package?
No. This won't be possible.
If customers upgrade or downgrade their plan, do they have to pay the one-time activation fee again?
No, this won't be the case.
Does every new customer have to pay the one-time activation fee?
Yes, in most cases. There can be differences depending on where you are located.
Do existing customers have to pay a one-time activation fee?
No. Existing customers will be excluded from paying the activation fee.
Will customers have to consent to T&Cs of tools?
Yes, this will be mandatory.
Can there be accounts without establishments?
Yes, this is possible.
Will owners be able to invite employees to have access to their establishment?
Yes, this will be possible.
Will customers have the ability to disable a tool they don’t need anymore
Yes, this is possible.
What happens to Cockpit?
We are sorry to inform you that we will discontinue the Cockpit service as of 23rd December 2021. According to our terms and conditions, we hereby terminate the service. However, we’ll not leave you alone and offer to have a look at DISH.co. DISH offers you a wide range of different tools to support your business: Bring more guests to your website. Make sure there are no empty seats. Deliver orders efficiently with 0% commission. Gain the higher margins you want by getting the digital solutions you need with DISH.
DISH Maintenance
Why is maintenance needed?
To provide you with the best experience, it's necessary to occasionally carry out maintenance on all DISH solutions. Maintenance is performed when there's the lowest demand for our solutions. To have the least impact on your business and guest experience, maintenance is usually performed in the early morning.
What will the impact be?
DISH services may be temporarily unavailable. This includes DISH, administration pages, and guest-facing solutions (i.e., website, reservation tool). To avoid disruption to your business, we aim to complete the maintenance as quickly as possible.
How can I prepare?
If you are using DISH Reservation, please print an overview of your reservations or download it as a PDF file to prepare for the day of the planned maintenance.
For further information on how to create and download your reservations as a PDF file click here.
Please complete all your work and save any changes you make before the maintenance starts, as unsaved changes may be lost.
DISH Suggest
What is DISH Suggest?
DISH Suggest is a new product from DISH Digital Solutions that is currently being tested in France. Through the DISH App we recommend Metro products directly to our customers based on our data analysis. As this is a new service for our customers, we are currently testing on a small scale in France and appreciate any feedback to improve the new service.
How does DISH Suggest work?
- Within the DISH app, you will see product recommendations from the Metro assortment.
- You can select the products you are interested in, add them to your basket and request a quote via the DISH app.
- Your Metro sales agent will receive the quote request (via email) for your products, he/she will create a quote and send it to you directly.
- If you agree and accept the quote, your sales agent will send you an invoice and the order will be added to the next food delivery.
Why do I see DISH Suggest in my DISH App?
We are testing DISH Suggest with a selected group of restaurateurs in France. Our aim is to add value to their daily business by suggesting customized product recommendations for a good price, via our DISH app.
The recommended products do not show any prices. Why not?
The first version of DISH Suggest does not yet include prices. But please stay tuned, DISH Suggest will evolve and in a new planned version we are keen on including product prices and product images.
Do I need to pay to request a quote?
No, requesting a quote via DISH Suggest is completely free of charge. Your sales agent will generate a personalized quote for you, based on the products you selected. Only after accepting this quote, an invoice will be created and sent to you directly.
I have requested a quote but did not receive anything. What can I do?
In case you requested a quote and did not receive the quote within 3 business days, please let your Metro sales agent know via your normal contact channels. We apologies for the inconvenience and will investigate how we can improve.
Why is DISH Suggest not a fully automated order process?
We are testing DISH Suggest with <200 customers in France. We are planning on rolling this out in several phases and improving this new feature along the way. Automatic quote generation as well as order automation is on the roadmap, and we hope to integrate this in the (near) future.
Why is DISH Suggest not integrated with the M-shop?
We are currently investigating this integration. In the future this will become available and allow you to shop directly in the M-shop and add products to your M-shop basket. Unfortunately, with our current app version this is not yet possible.
My product recommendations do not make sense. Why is that?
We are sorry our product recommendations do not meet your expectations. We are learning every day and try to optimize our analytical engine continuously to generate more precise product recommendations.
We would love to learn more about which product recommendations are valuable for you and why. Feel free to share your feedback by sending an email to dishsuggest@dish.digital.
How long is the DISH Suggest experiment running?
We are testing DISH Suggest for the months of February/March/April. A second round will be planned based on the results.
Can I switch DISH Suggest off?
No, you cannot switch off DISH Suggest by yourself. In case you wish to have it switched off, please reach out to one of our customer service agents.
I have a question/feedback/suggestion regarding DISH Suggest, who can I contact?
In case of any questions, feedback, or interest in learning more about DISH Suggest, please reach out to dishsuggest@dish.digital.