S1F2 - Standard User Manual

lingyi.doeden@dish.digital Updated by lingyi.doeden@dish.digital

This standard user manual applies to DISH Pay both when it is connected or not connected to DISH POS systems.

1. Product overview

S1F2

Mobile Payment Terminal

An all-in-one Android device with printing power

Main features:

  • All-in-one device Accept payments next to a variety of apps like your customer order history. Perfectly connected to DISH POS / DISH POS Lite system.
  • Print on the go Provide customers a receipt from anywhere in your store, no running back to the counter.
  • Unified experiences Connect journeys across channels with the combined power of Android devices and our single platform.
  • Better performance Built for speed and innovation, with a quad-core processor and Android 9.0 operating system.

    2. Standard user manual

Get started with the S1F2 Payment Terminal.

  1. Supplied components
    1. S1F2 Payment Terminal
    2. Power supply
    3. SIM card
    4. Receipt paper roll 57 x 40 mm (Length x Width)

3. Get started

  1. Inspect the terminal
    Since payment terminals process sensitive card data, it is crucial to verify that the terminal you received is the correct one and has not been tampered with.
    1. Verify the box containing the terminal: a. It hasn't been opened.
    2. The security seal, which consists of a red label with a barcode and a unique number, remains unbroken and firmly attached across the lid of the box
  2. Break the security seal, take the terminal out of the box, and check if the serial number (S/N) on the terminal matches the serial number on the box
  3. Inspect the terminal for tampering. Check for missing seals or screws, additional wires or labels, holes in the device, and anything inserted in or attached to any part of the terminal.
If any of the above checks fail, please contact our DISH Support Team immediately.

4. Insert the receipt paper roll

  1. Pull up the latch of the paper compartment and swing the cover downwards.
  2. Insert the paper roll by placing it into the terminal and ensure that the paper sticks out slightly
  3. Close the cover of the paper roll compartment.

5. Install the terminal

If you turn on the payment terminal for the first time or after it was off for a long time, it may make a maintenance call to synchronize the configuration and update the software. This can take 10 to 20 minutes.
  1. Turn on the terminal
    1. Connect the terminal to a power supply or
    2. Press and hold the power button on the left side of the terminal until the display turns on. The battery charge level needs to be high enough for the terminal to turn on
      During startup, the display turns on and off a few times.
      When the terminal is connected to a power supply, the battery will start charging. An icon at the top of the display indicates the battery charge level. Please allow the battery to charge for at least four hours while you proceed with the next steps.
    3. Payment terminal menu
      Check out your payment terminal menu, which includes options related to payments, and a configuration menu with relevant settings.
  1. Devide info
    To view information about the terminal:
    1. Select Settings and then Device info.
      A screen similar to the one shown here appears, with:
    2. Model and serial number of the terminal.
    3. Software version and configuration version that the terminal currently uses.
    4. Merchant account, store, and store address that the terminal belongs to.
    5. A button to show a QR code with device info. When you contact our DISH Support Team, they may ask you to scan this QR code.

6. Connect your network

  1. If this is your first order of S1F2 Payment Terminal, please contact our DISH Support Team. Our Support Team will guide you through the process of connecting your device to your network.
  2. If you receive a replacement or re-order of the S1F2 Payment Terminal, please connect the device to your local network via Wi-Fi:
    1. After selecting your language on the Welcome screen, select the blue arrow button:
    2. On the Setup Wi-Fi screen, select the + sign.
    3. Turn on the Wi-Fi toggle switch.
    4. Select a Wi-Fi network from the list or select the + sign and add the name (SSID) of your Wi-Fi network.
    5. Enter the Wi-Fi password and select OK.
    6. The terminal sets the network as default automatically and connects to it. You'll now see a Wi-Fi icon at the top of the display.
  3. Here is how you can update the connection settings, which you will need if you have to change Wi-Fi usage later on.
    1. Select Settings and then Network.
    2. Enter your passcode.
    3. Select Wi-Fi. You can now:
      1. Turn Wi-Fi on or off using the Wi-Fi toggle switch.
      2. Add another network as described above.
  4. CELLULAR 3G/4G FAILOVER
    Your S1F2 Payment Terminal is able to seamlessly switch to processing payments via cellular connection in case of an internet failure. To enable this feature, you'll need a SIM card subscription with us for your terminal, please contact our DISH Support Team at www.dish.co/contact for further details.

7. Standalone - optional actions

  1. VIEW, PRINT AND RESET TOTALS
    When not connected to DISH POS or DISH POS Lite, the terminal can generate a Totals report, providing an overview of the total amounts for sales, refunds, gratuities (tips), and cancellations processed by the terminal since the last report reset.
    By resetting the report, you can use this functionality to get day totals or shift totals.
    Obtain the Totals report:
    1. Go to the Admin menu.
    2. Enter the Admin menu passcode and select the Confirm key.
      To obtain the passcode, please call the DISH Support Team.
    3. Select Totals.
    4. Select an action:
      • View: shows the Totals report for the period shown at the top of the report.
      • Print > Yes: prints the Totals report.
      (Optional) To reset the counter after printing the (day or shift) totals, select Yes when prompted with Reset totals?
      • Reset > Yes: starts a new reporting period. The Totals from the previous period are no longer shown.

Resetting automatically

To automatically reset the Totals every day at a specific hour, please contact our DISH Support Team.

  1. REPRINT A TRANSACTION RECEIPT
    To print another copy of the shopper or merchant receipt for a specific transaction:
    1. Go to the Admin menu.
    2. Select Transactions.
    3. Select the transaction that you want to reprint a receipt for.
    4. Select Receipts and then the receipt you want to print: Shopper receipt or Merchant receipt.
    5. Select Print.
    6. Select Cancel to return to the point where you can select and print the other receipt or select Cancel repeatedly until the Admin menu closes.

  1. TIPPING ON DEVICE
    The terminal has an integrated tipping function, allowing your guests to make cashless tips through the payment terminal.
    1. Enter the total amount that needs to be paid into your terminal.
    2. The tipping screen will appear (as shown in the picture).
    3. Let the customer choose the desired tip amount.
    4. Your customer can use either the card or phone for payment on the terminal.
    5. The payment receipt will be automatically printed.
    6. The tipping amount will be shown on the receipt. The tipping feature is set by default.
      If you want to change this setting, please contact our DISH Support Team.
  2. DASHBOARD
    Accepting transactions is a crucial aspect of your business, and monitoring your card turnover is equally important.
    Stay informed by connecting to your Dashboard, where you can track transactions, payouts, and other accountrelated information.
    To do so, log in to your dish.co account and access the Dashboard by clicking on DISH Pay:
    1. Connect to dish.co.
    2. Log in to your dish.co account using your credentials.
    3. Select DISH Pay.
    4. Click on Dashboard.
    5. Select Transactions on the left side of your screen to get access.
    6. Review your data, customize, and export reports if needed.
For further information, please refer to DISH Support (login required). If you have additional questions, please contact our DISH Support Team.

8. Cable management

The S1F2 Payment Terminal is equipped with a USB-C charging cable and a region-specific power plug, both compliant with USB industry standards and CE marked certification.

Note: Please always use the cable provided by us.

To prevent damage to the USB-C charging cable and the USB-C socket on the Payment Terminal, please make sure to follow these guidelines:

  1. Insert and remove the USB-C charging cable by holding the end that connects to the terminal or the power plug.
  2. Don't insert or remove the USB-C charging cable in an upward, downward, left, or right direction.
  3. Don't bend or fold the USB-C charging cable.
  4. Don't use excessive force to insert or remove the USB-C charging cable.
  5. Always inspect the USB-C charging cable and the USB-C socket on the Payment Terminal for foreign objects.
  6. If the terminal operates in areas of high humidity, dust, or food residue, consider using a charging station.

9. Turn off the terminal

To turn off the terminal:

To turn off the terminal, you can choose one of the following options:

  1. Disconnect the terminal from the power supply.
  2. Go to the Admin menu and select Power off.
  3. Press and hold the Cancel key until (after 5-20 seconds) the display turns off

10. Ask for assistance

If there is an issue with your payment terminal, and you can’t resolve it by yourself, please contact our DISH Support Team by providing the following information:

  • Terminal serial number: This number is available in the Device info and printed on the back of the terminal (for example, S/N: 123-456-789).
  • Description of the problem: please provide a detailed description of the problem. If it relates to the payment process or a specific transaction, please state the exact time and amount of the transaction.
  • PSP reference of the transaction, if available.

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S1F2 - Self-Installation User Manual

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