V400c Plus - Standard User Manual

lingyi.doeden@dish.digital Updated by lingyi.doeden@dish.digital

Payment Terminal V400c Plus - Standard User Manual

This standard user manual applies to DISH Pay both when it is connected or not connected to DISH POS systems.

No part of this document may be reproduced or transmitted in any form or by any means without prior written consent of DISH Digital Solutions GmbH (hereinafter referred to as “DISH”).

TRADEMARKS AND PERMISSIONS

are the registered trademarks of DISH Digital Solutions GmbH. All other trademarks and trade names mentioned in this document are the property of their respective holders.

IMPORTANT NOTICE

The purchased products, services and features are stipulated by the contract made between DISH and the customer. All or part of the products, services and features described in this document may not be within the purchase scope or the usage scope. Unless otherwise specified in the contract, all statements, information, and recommendations in this document are provided "AS IS" without warranties, guarantees or representations of any kind, either express or implied.

The information in this document is subject to change without prior notice. Every effort has been made in the preparation of this document to ensure accuracy of the contents, but all statements, information, and recommendations in this document do not constitute a warranty of any kind, express or implied. All rights, technical changes and errors reserved.

In addition, DISH General Terms of Use, Privacy Policy of DISH and Special Conditions For DISH Pay apply to all contents in this document.

Step by step guide:

1. Product overview

V400c Plus

Main Features:

  • Self-boarding capabilities Can be configured and pre-loaded for each store address. Unpack the terminal, plug it in, and it's ready to go.
  • Printed receipts Customize logos and messaging or combine table orders and payment receipts into a single printed record.
  • Connected Wi-Fi and Ethernet enable an advanced customer journey. Perfectly connected to DISH POS / DISH POS Lite system.
  • Fully customizable From branded logos and rich media advertising to input screens for loyalty program sign-ups, surveys, and NPS assessments.

2. Standard user manual

Get started with the V400c Plus Payment Terminal.

  1. Keypad keys
    Supplied components
    • V400c Plus Payment Terminal
    • Power supply
    • Privacy shield
    • Receipt paper roll 57 x 40mm (Length x Width)
  2. Inspect the terminal
    Since payment terminals process sensitive card data, it is crucial to verify that the terminal you received is the correct one and has not been tampered with.
    1. Verify the box containing the terminal:
      1. It hasn't been opened.
      2. The security seal, which consists of a red label with a barcode and a unique number, remains unbroken and firmly attached across the lid of the box.
    2. Break the security seal, take the terminal out of the box, and check if the serial number (S/N) on the terminal matches the serial number on the box.
    3. Inspect the terminal for tampering. Check for missing seals or screws, additional wires or labels, holes in the device, and anything inserted in or attached to any part of the terminal.
      If any of the above checks fail, please contact our DISH Support Team immediately at www.dish.co/contact
  3. Insert the receipt paper roll
    1. Pull up the latch of the paper compartment and swing the cover downwards.
    2. Insert the paper roll by placing it into the terminal, and ensure that the paper sticks out slightly
    3. Close the cover of the paper roll compartment.
  4. Install the terminal
    If you turn on V400c Plus Payment Terminal for the first time or after it was off for a long time, it may make a maintenance call to synchronize the configuration and update the software. This can take 10 to 20 minutes.
    1. Turn on the terminal
      1. Connect the terminal to a power supply. or
      2. Press and hold the Confirm key until the display turns on. The battery charge level needs to be high enough for the terminal to turn on.
      During startup, the display turns on and off a few times.
      When the terminal is connected to a power supply, the battery will start charging. An icon at the top of the display indicates the battery charge level. Please allow the battery to charge for at least four hours while you proceed with the next steps.
    2. Admin menu
      Check out “Admin menu”: you'll need the Admin menu on the terminal for various tasks.
      To open the Admin menu:
      1. Select 9 and then the Confirm key.
      2. Enter the Admin menu passcode and select the Confirm key. To obtain the passcode, please call our DISH Support Team.

      Option

      Description

      Network

      • Configure network settings.

      • Run diagnostic connection tests.

      Software

      • Update the terminal software.

      Configuration

      • Update, view, or remove the configuration.

      • You can view the configuration version, the installed software release, and hardware details such as the unique terminal ID

      Totals

      • View and print transaction totals.

      Transactions

      • Get an overview of transactions stored on the terminal.

      Turn off

      • Turn off the terminal.

      To open the Admin menu:

      1. Select 9 and then the Confirm key.

      2. Enter the Admin menu passcode and select the Confirm key. To obtain the passcode, please call our DISH Support Team.

    3. Device info
      To view information about the terminal:
      • Select 5 and then the Confirm key.
      A screen similar to the one shown here appears, with:
      • Model, serial number, and IP address of the terminal.
      • Software version and configuration version that the terminal currently uses.
      • Merchant account and store that the terminal belongs to.
      • A button to show a QR code with device info. When you contact our DISH Support Team via www.dish.co/contact, they may ask you to scan this QR code

6. Connect to your network

  1. USING V400C PLUS – CONNECTED TO DISH POS / DISH POS LITE
    When your V400c Plus Payment Terminal, as part of DISH Pay, is used as an add-on and connected to DISH POS / DISH POS Lite, the network setup for this device will be arranged/configured by our DISH Support Team.
    • Simply switch on your V400c Plus Payment Terminal, and it will automatically connect to your local network.
  2. FIRST TIME ORDER
    If this is your first order of the V400c Plus Payment Terminal, please contact our DISH Support Team. Our Support Team will guide you through the process of connecting your device to your network.
  3. REPLACEMENT / REORDER
    If you receive a replacement or re-order of the V400c Plus Payment Terminal, please connect the device to your local network via Ethernet LAN for communication with the DISH Pay payments platform:
    • Connect an Ethernet cable to the Ethernet (LAN) port on the dongle. That's the port marked with ETH or this symbol:
    Note: Connecting the wrong type of cable to the Ethernet port or plugging the Ethernet cable into the wrong port (e.g., the RS232 port) can cause severe damage to the terminal.

  1. CHANGING WI-FI
    After boarding the terminal, if you need to change Wi-Fi usage, please follow these instructions:
    1. Go to the Admin menu.
    2. Select Configure Network > Wi-Fi.
    3. You can now:
      • Use the Wi-Fi toggle switch to turn Wi-Fi on or off.
      • Change IP Settings.
      • Add another network.

7. Standalone optional actions

  1. VIEW, PRINT AND RESET TOTALS
    When not connected to DISH POS or DISH POS Lite, the terminal can generate a Totals report, providing an overview of the total amounts for sales, refunds, gratuities (tips), and cancellations processed by the terminal since the last report reset.
    By resetting the report, you can use this functionality to get day totals or shift totals.
    Obtain the Totals report:
    1. Go to the Admin menu.
    2. Enter the Admin menu passcode and select the Confirm key.
      To obtain the passcode, please call the DISH Support Team.
    3. Select Totals.
    4. Select an action:
      • View: shows the Totals report for the period shown at the top of the report.
      • Print > Yes: prints the Totals report.
      (Optional) To reset the counter after printing the (day or shift) totals, select Yes when prompted with Reset totals?
      • Reset > Yes: starts a new reporting period. The Totals from the previous period are no longer shown.

Resetting automatically

To automatically reset the Totals every day at a specific hour, please contact our DISH Support Team.

  1. REPRINT A TRANSACTION RECEIPT
    To print another copy of the shopper or merchant receipt for a specific transaction:
    1. Go to the Admin menu.
    2. Select Transactions.
    3. Select the transaction that you want to reprint a receipt for.
    4. Select Receipts and then the receipt you want to print: Shopper receipt or Merchant receipt.
    5. Select Print.
    6. Select Cancel to return to the point where you can select and print the other receipt or select Cancel repeatedly until the Admin menu closes.

  1. TIPPING ON DEVICE
    The terminal has an integrated tipping function, allowing your guests to make cashless tips through the payment terminal.
    1. Enter the total amount that needs to be paid into your terminal.
    2. The tipping screen will appear (as shown in the picture).
    3. Let the customer choose the desired tip amount.
    4. Your customer can use either the card or phone for payment on the terminal.
    5. The payment receipt will be automatically printed.
    6. The tipping amount will be shown on the receipt. The tipping feature is set by default.
      If you want to change this setting, please contact our DISH Support Team.
  2. DASHBOARD
    Accepting transactions is a crucial aspect of your business, and monitoring your card turnover is equally important.
    Stay informed by connecting to your Dashboard, where you can track transactions, payouts, and other accountrelated information.
    To do so, log in to your dish.co account and access the Dashboard by clicking on DISH Pay:
    1. Connect to dish.co.
    2. Log in to your dish.co account using your credentials.
    3. Select DISH Pay.
    4. Click on Dashboard.
    5. Select Transactions on the left side of your screen to get access.
    6. Review your data, customize, and export reports if needed.
For further information, please refer to DISH Support (login required). If you have additional questions, please contact our DISH Support Team.

8. Turn off the terminal

To turn off the terminal, you can choose one of the following options:

  1. Disconnect the terminal from the power supply.
  2. Go to the Admin menu and select Power off.
  3. Press and hold the Cancel key until (after 5-20 seconds) the display turns off

9. Ask for assistance

If there is an issue with your payment terminal, and you can’t resolve it by yourself, please contact our DISH Support Team by providing the following information:

  • Terminal serial number: This number is available in the Device info and printed on the back of the terminal (for example, S/N: 123-456-789).
  • Description of the problem: please provide a detailed description of the problem. If it relates to the payment process or a specific transaction, please state the exact time and amount of the transaction.
  • PSP reference of the transaction, if available.

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V400c Plus - Self-Installation User Manual

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