How do I fill out and save the Factura Completa? (Spain only 🇪🇸)

Joshua Detjen Updated by Joshua Detjen

In this tutorial, we are going to show you how the Factura Completa works.

It is possible to add Factura Completa manually from the Florence release onwards. This means that you can add customer or company details for orders of any value. For orders above €3000, this remains mandatory.
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Step-by-step instructions

Automatic activation (orders above €3000)

  1. Log in to the POS application
  2. Open a table or a direct sales facility
  3. Order enough products to exceed €3000 in total value
  4. Select a payment method
  5. A pop-up will appear requesting customer information:
  6. Insert the following details:
  • Name
  • Address
  • Postal code
  • City
  • VAT number
  1. Press OK
  2. The order will be closed, and the inserted data will be sent to Efsta

Manual activation of Factura Completa

  1. Log in to the POS application
  2. Open a table or a direct sales facility
  3. Order some products
  4. Look in the App Functions bar for the function Factura Completa     
  • If not visible, go to the instructions below (*)
  1. A pop-up will appear requesting customer information
  2. Insert the customer details and press OK
  3. You can choose a payment method when the order is completed and the data will be sent to Efsta
If the Factura Completa function is not visible:
• Make sure your system runs on the Florence release
• Ensure provisioning has been received from the Back-office

If it still does not show, follow these steps:

  1. Log in to the Back-office
  2. Go to General > General
  3. Click the pencil ✏️ in front of your store name
  4. Click on App functions on the left
  5. Search for Set factura completa manually
  6. Make sure it is not set to Hidden
  7. Drag and drop to change the position on your POS
  8. Alternatively, give the function a fixed position, e.g. 4, so it always appears in the first row on the far right.

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