FAQs - DISH Order

Click "Forget your password" and follow the instructions in the email we'll send you to reset your password.

You'll need to reset your password, either by clicking "Forget your password", speaking with your sales agent, or our customer support for your country.

Go to "Manage the payment information" section in your DISH account, or contact customer support in your country.

Go to "Manage the payment information" section in your DISH account or contact customer support in your country.

Invoices are available to view on dish.co. If you need further help, please contact customer support in your country.

You should receive a reminder email from us with instructions on how to add new payment details. Please check your email spam folder as it could be sitting in there. If you haven't received this email, please contact customer support.

Please contact customer support to discuss changing the details on issued invoices.

Please contact customer support who will be able to help you.

All our prices are listed on dish.co

Your customer will automatically get their money back if you do not accept their order.

This is not possible but the service can be cancelled monthly. You can cancel your subscription by yourself on www.dish.co. If you need help you can also contact our customer support.

A cancellation by an account manager depends on the type of contract concluded. You can cancel your subscription by yourself on dish.co. If you need help you can also contact our customer support.

Please contact customer support to discuss cancelling or changing your order.

You can cancel your subscription by visiting dish.co or contacting customer support. The DISH Order Terminal remains the customer's

You can cancel your subscription by visiting dish.co or contacting customer support.

Orders can be viewed in the DISH Order app on the order terminal (Sunmi device) or in the Admin Panel of your DISH account. A tutorial showing you how to access new, cancelled, and completed orders is available in:

Yes, we've designed an onboarding marketing kit for establishments to use. Please speak to your DISH Order sales contact to get a copy.

Let your customers know through your website or DISH website, social media, flyers, email, or phone. Contact your DISH Order sales contact for more information.

Our HTML snippet makes it easy to integrate the "Order" button on your website or DISH Order website. If you've already completed your terminal setup, you can generate the snippet in the DISH Order app under "Settings" - "Connect Website". For further information, watch the tutorial: Tutorial - How to connect your webshop to your website. Alternatively, speak to customer support.

There are two ways to upload your menu: Option 1. In the self-activation process of DISH Order at dish.co choose between "Do it yourself: add your menu items later (explained in Option 2), "Insert a Link", or "Upload your picture as JPG/PNG or as a PDF". If you choose to upload a picture then customer support will create the menu for you. Option 2. If you already have access to the Admin Panel, go to the "Kitchen" section to create or edit your menu. For further help, please get in touch with customer support.

There are two options:

1. During onboarding in the Onboarding Wizard. For instructions see DISH Order - How to set up DISH Order.

2. In the Admin Panel - Restaurants - Locations- edit restaurant. For instructions, see DISH Order - Restaurant: Locations.

You can define your meal times via DISH Order - Kitchen: Mealtimes.

You can define meal times for each dish via DISH Order - Kitchen: Menu times.

Watch our self-support videos to learn how to use your DISH Order tools.

Visit the Admin Panel in the order overview or on the DISH Order app on your order terminal (Sunmi device) to see the customer information.

Photos up to 5MB can be embedded for each meal and category. These two videos show you how: DISH Order - Kitchen: Menu Items

and DISH Order - Kitchen: Category.

You can customise pictures of categories, meals, and the logo in the Admin Panel of your DISH account. Colours, the checkout area, and buttons can not be customized.

Restaurant logo: 80px x 80px

Header image 640x240px

Category: 640px x 126px

Menu item: 120px x 120px

There are no premium features, as your subscription gives you access to all DISH Order features.

Please get in touch with your METRO contact or sales agent.

DISH Order is a full-service solution for expanding your restaurant's customer base, increasing turnover, and improving the profit margin on online orders. You keep hold of your customer's information, which you can use to send targeted campaigns and discounts or invitations to follow your restaurant's social media channels. With DISH Order you can focus on managing your establishment while more and more loyal guests order online.

The app is only accessible using the DISH Order terminal (Sunmi device). The Admin Panel can be accessed from any device with an internet browser (computer, phone, laptop, etc.)

View the up-to-date list on our customer support page.

Visit dish.co, choose the bundle you want, and follow the instructions in How to set up DISH Order (Onboarding Wizard). Alternatively, contact your sales agent or customer support for your country.

We only need basic information about your restaurant, signed terms and conditions, and possibly a copy of your menu.

Activate Wi-Fi in the terminal device settings. When you see the Wi-Fi network you want to connect to, enter the Wi-Fi's access code, and click connect. For further help, please contact customer support for your country.

Before posting it to you, we'll set up the order terminal using the information you provided to our call centre. When you receive the order terminal, follow the instructions in the leaflet and on the DISH Order app on your terminal device. If you need further help, please contact customer support of your country.

The language the app displays always matches your device's language. There are two options to change the language for your app:

1. Go settings for your DISH Order app and click on "Language".

2. In the settings of your terminal device. Our support video explains how to do this: DISH Order - Terminal: How to adjust settings.

Updates are carried out automatically as long as the order terminal is connected to Wi-Fi.

Volume keys are on the left side of the terminal device. Go to settings in the DISH Order app to activate and change the notification time. The ringtone can't be changed.

Check there is enough paper in the order terminal. Refer to the terminal's manual for instructions on changing the paper roll.

Information on which receipt rolls to use is supplied with your order device. Our device supports 58mm thermal paper with the specifications of 57±0.5mm*Ø50mm. Receipt rolls can be purchased online.

The estimated time for pick-up or delivery can be selected when confirming the order on the order terminal.

Please contact customer support who will be able to help you.

You can insert a SIM card into the order terminal to connect it to the internet.

Customers can't change an order after it's been placed. They need to contact you to request any changes.

Customers can't cancel orders themselves. They need to contact you to see if it's possible to cancel the order.

Your customers can choose to pick up their order or have it delivered - if you offer this service. Delivery costs will be shown to your customers.

Add DISH Order to your website or DISH Website (see our tutorial: How to connect your webshop to your website). When a customer clicks on the order button, your online store opens, and your customers can order online.

You, as a restaurant, set what payment methods your customers can use. We make these payments visible to your customers.

Display special deals on your website or DISH website. Additionally, send special deals by email to people who have subscribed to receive your newsletter.

Payment is only authorized once the order has been confirmed.

DISH Order has an integrated payment solution, so it's not necessary to connect your own.

DISH Online Payments enables multiple online payment options through the DISH Order Admin Panel and can be activated immediately after onboarding is complete. Country-specific payment options can also be enabled through DISH Online Payments, e.g. IDeal, PL-P24/BLIK in the Netherlands.

Payment method can be selected immediately after the onboarding.

Yes, this is detailed on the monthly invoice.

Currently, online payment can be made using a credit card, PayPal, P24, BLIK, and iDeal. However, payment options depend on your country. For more information, see our FAQ: What payment methods are available for my customers?

Yes, it's the same for every country where DISH Online Payments is available.

Money is by default automatically transferred weekly to the bank account specified during the onboarding process. In case this needs to be changed to either daily, weekly or monthly, please refer to the following link for the process of updating the payment interval.’

 

You can update your information by reopening the DISH Online Payments onboarding process in the Admin Panel.

Open the Admin Panel - Restaurant - Location - Payments; the "start onboarding" button will change to "Change Payment Details". Click this button to update your information.

Go to Admin Panel - Sales - Orders to see an overview of all orders. You can filter to see online payments only and download this as a CSV file.

Your account can accept money once the onboarding process is complete. Payment methods can be activated immediately.

After completing the onboarding process, you have to activate the checkmark next to your preferred payment methods. To do this go to the Admin Panel - Restaurant- Location - edit location - Payment.

Orderdirect connects DISH Order with "Order with Google", Google's food ordering system. Your restaurant will appear on Google Search and Google Maps. Customers can browse your menu, see popular items, place an order, and more, all while staying on Google.

In a browser on Google Search and Google Maps. Or, on Google Maps on a mobile.

Orderdirect is ranked higher on Google search because the number of cancelled or rejected orders on orderdiect is lower than on Lieferando, and the quality of the information is better on orderdirect.

This is set by Google. Currently, orderdirect is available in Germany, Australia, Brazil, India, the US, and soon the UK.

To make your restaurant visible to more people and get more orders. Instead of ordering through DISH Order, with orderdirect, your customers can make an order within the Google interface.

There is no extra cost for using this channel.

Orderdirect is set up during your DISH Order onboarding. orderdirect will automatically activate within 48 hours of completing your first order with the DISH Order app on your terminal device. If, after 5 days, the order button doesn't appear on your Order with Google entry, please get in touch with customer support.

A copy of our T&Cs will be sent to you. These can be found on the restaurant page before the binding offer. You will receive two sets of T&Cs, one for the contractual relationship between the restaurant and METRO/HD, and the other for the contractual relationship between the restaurant and its customers.

The privacy policy on dish.co details how we handle your personal information.

Part of the information we collect helps us to monitor and fix issues with the website. Other information may be used to monitor the behaviour of visitors to our website.

We use functional cookies to enable easy log in to our webshop and the collection of products in the shopping cart. We also use cookies that anonymously monitor the behaviour of visitors to our website. This enables us to make improvements to the website and provide the information you need. Read our cookie policy for more information on how we use cookies.

The information you provided when registering your DISH order is saved. This includes name, address, email, phone number, restaurant name, opening hours, payment options, delivery data, and information about the menu.

How did we do?

Contact