A walkthrough of the DISH mobile app
How to access the DISH knowledge base
How to add a new team member
How to change your password in the DISH mobile app
How to change your payment details
How to connect your METRO account
How to contact the support via WhatsApp
How to create a DISH account
How to create flyers and QR labels
How to downgrade your subscription
How to edit information of your account
How to edit information of your establishment
How to edit your account information in the DISH mobile app
How to edit your notification settings
How to purchase DISH Starter
How to reset your password
How to upgrade to DISH Premium
How to view your invoices
Admin Panel: Menu - Add daily menu
Admin Panel: Menu – Add Fixed Menu
Admin Panel: Reservations
Admin Panel: Table plan - Manage reservations
Admin Panel: Table plan - Setup
Admin panel: Feedback
Admin panel: Guests
Admin panel: Menu - Add Time Menu
Admin panel: Reports
Admin panel: Settings - Account
Admin panel: Settings - Hours
Admin panel: Settings - Notifications
Admin panel: Settings - Reservations
Admin panel: Settings - Tables/Seats
General / How to use
How to access through a mobile device
How to add walk- in guests in DISH Reservation
How to adjust the reservation status
How to arrange your table plan
How to change your password in DISH Reservation
How to change your table booking priority
How to configure table groups
How to create an offer which is displayed in your reservation widget
How to edit and add opening hours
How to edit and add tables in your table plan
How to export data
How to integrate the reservation tool into Google My Business [PREMIUM]
How to login in DISH Reservation
How to make use of meal periods
How to manage the amount of online reservations you receive
How to reply to customer feedback
How to reset your password in Reservation
How to set a booking limit
Documents & Tools
General / How to start
An overview of the dashboard
How to access the storefront/guest view
How to add allergenes & additivies to a menu item
How to add an order button on Facebook
How to change your password
How to disable other food ordering providers on Google
How to purchase and set up DISH Order
How to recover your password at DISH Order
How to select DISH Order as your preferred food ordering provider on Google
Onboarding & Handling of restaurant
DISH Order - How to activate "Order online" in Google Business Profile
How to add the web shops legal notice
How to adjust opening hours of a restaurants location
How to adjust settings of a restaurants location
How to connect your webshop to your website
How to download an order invoice
How to edit legal information of the restaurant
How to edit your location
How to integrate DISH Order to the Google entry of your restaurant
How to link DISH Order with the Instagram account of the restaurant
How to manage registered customer data
How to manage your orders
How to set up DISH Order (Onboarding Wizard)
How to set up delivery areas of a restaurants location
Set up payment methods
How to define additional fees for payment methods
How to integrate PayPal as a payment method
How to integrate online payment methods
Online Payment P24 Onboarding
Onboarding - Order Terminal connection
How to add a discount to a menu item
How to set up and change menu categories
How to set up and change menu items
How to set up options and allergens to your webshop
Working with the order terminal
How to display account & contact information
How to enable/disable menu items
How to manage orders via terminal
Terminal - How to adjust your opening hours
Terminal - How to disconnect the restaurant account on the app
Terminal - How to print orders
Terminal - How to scan barcode
Storefront - View of a customer
Documents & Tools
DISH Order - Stand-alone calculator
DISH Order - Stuart light prozess
DISH Order vs third-party supplier calculator
Imprint for DISH Order
QR Code Generator
Quick start guide
Stripe Onboarding - Changing the IBAN and Payout schedule
Tips and tricks - More attention for your restaurant
Onboarding of DISH Website
Setup Website: Preview and activation
Setup website: Imprint
Setup website: Menu
Setup website: Opening hours
Setup website: Options & Offerings
Setup website: Weblisting
General / How to use
A quick look into the design templates
General Setting of DISH Website
How to access through a mobile device on DISH Website
How to add or change a menu
How to add your Google Analytics code
How to change your colour profile
How to change your design template
How to change your password in DISH Website
How to create or add an event
How to create or edit your galleries
How to link your social media platforms
How to login in DISH Website
How to set up food ordering
How to use the AI
How to use your external domain
Setup website: Domain
How to create a recipe
How to create a recipe by using a basic recipe
How to delete a recipe in MenuKit
How to manage your menus and categories
How to quickly add METRO/makro ingredients to your recipe
DISH Weblisting Premium
How to cancel your subscription
How to create a QR code
How to publish a post
How to purchase the tool
How to reply to a review
How to update your profile
An overview of the general settings
How to change your password in DISH Weblisting
How to connect your Google account
How to log in to DISH Weblisting
How to make the best use of DISH Weblisting
How to post content
How to receive more reviews
How to reply on reviews
Packaging profiles (Recycle deposits)
Promotions and price levels
Users and employees
Finance and reports
Payment and billing
Installation and setup
Facilities, managing sales points, areas and tables
Managing guests (customers)
Table map management
Profile/password settings 🔑
Disable ticket printing
Working with the app
App sign in/out
DISH POS Payment
DISH POS QR-Order
Install and setup
Create QR codes
Setting up multilingualism
DISH POS BI
DISH POS Giftcard
Your POS account
Can my terminal process offline transactions?
How can I check terminal settings?
How do I add or close stores for my POS account?
Interactive Triubleshooting Guide
What are my Encryption passwords?
What are my POS passwords?
What is my API key password?
What is my tamper password?
What is my terminal Admin PIN?
What is my terminal’s maintenance password?
Network and connectivity
How can I check that my terminal is successfully connected to a network?
How can I connect my terminal using Bluetooth base station?
How can I connect my terminal using Wifi?
How can I manage my Cellular/4G connectivity?
How can I manage my Ethernet connectivity?
How can I set a Static IP Address on my Terminal?
How can I accept wallet payments on my POS terminal (NFC)?
How can I allow my POS shoppers to donate to charity?
How can shoppers use mobile wallets passes (NFC)?
How do I achieve Manually Key Entry payments?
How do I allow my shopper to make QR Wallet payments?
How do I allow my shoppers to tip?
How do MOTO payments work?
How do contactless payments work?
How does the Currency Conversion work?
Manage your terminals
How can I clean or disinfect my terminal?
How can I order or return a terminal?
How can I order terminal accessories?
How can I track my terminal order?
How do I activate and manage my Sim card?
How do I add an app to my Android terminal?
How do I assign my terminal to a store or to my inventory?
How do I board my terminal?
How do I manage my terminal battery?
How does the terminal replacement service work?
What can I check on my terminal when it hasn't been used for a while?
What does this icon/message on my terminal mean?
What should I do if I lost the terminal?
How can I check if refunds are enabled for my terminals?
How can I enable the staff menu option on my terminal?
How can I get into the admin menu?
How can I reprocess a cancelled transaction?
How can I see the daily totals on my terminal?
How do I cancel an in-progress POS payment?
How do I check a payment status on my POS terminal?
How do I make a payment a POS payment?
How do I refund a payment from my POS terminal?
What are the guidelines to achieve basic terminal operations?
What does the "AuthorisedPending" status mean?
My terminal isn’t working, what can I do?
What can I do if my battery is not working?
What can I do if my terminal is frozen or not responding?
What can I do if the contactless chip reader is not working?
What can I do in case of connectivity issues?
What does it mean if my terminal is tampered?
What information should I prepare up-front before reaching out to Adyen support?
DISH Portfolio - Partner versions 🤝🏻
Partner personalized versions
DISH Portfolio - Partner Personalized Version - DE - Ole Gruenert
DISH Portfolio - Partner Personalized Version - DE - Thomas Buchenau
DISH Portfolio - Partner Personalized Version - EN - Ole Gruenert
Partner customized versions
Partner country base versions
DISH Portfolio 🇬🇧
Updated by Julia Le
📱 Watch the Handheld tutorial video
On the handheld, you can correct unexpected payments in the DISH POS app. Go to the top left menu and click "Unexpected payments". Here you will find orders that have been paid twice. An example of a situation where this can occur is when a payment is done via both DISH POS Payment as well as the cash register.
A filter is visible on the screen which can be used to search by date and time. Click on the search result at the bottom of the screen. The order which has been paid twice will be shown on the display screen.