DISH
Tutorials
DISH mobile app
A walkthrough of the DISH mobile app
DISH App - How to manage team members in the app
How to change your password in the DISH mobile app
How to edit your account information in the DISH mobile app
Pin setup in the mobile app
Visit my dashboard in the DISH mobile app
How to access the blog on dish.co
How to add a new team member
How to cancel your subscription
How to change your payment details
How to contact the support via WhatsApp
How to create a DISH account
How to create flyers and QR labels
How to downgrade your subscription
How to edit information of your account
How to edit information of your establishment
How to edit your notification settings
How to reset your password
How to upgrade to DISH Premium
How to view your invoices
FAQs
DISH Whatsapp Newsletter DE 🇩🇪
DISH POS
DISH POS Onboarding
Install DISH POS App
Tutorials
Backoffice
Articles
Products
Adding a product and sending the changes to the front office
Adjusting product details
Adjusting product details in the list view
Assigning allergens and additives to products
Assigning sales restrictions to products and product groups
Creating composites out of multiple articles
Finding products with the search and filter function
Manage products and create new ones
Setting up production order
Price levels
Product groups
Menus
Adding and managing derived menus
Managing and arranging menus (incl. sub-menus)
Setting up menus for specific areas and times
French menus
Option menus
Price management
Periods
Promotions
Finance
General
General
Activating the Lottery feature and fixing its position in the App - Italy only 🇮🇹
Adding and managing fixed discounts for your stores
Production stations
Facilities
Cash stores
Printers
App links
Table map
Users
POS devices
User groups
Courses
Customers
Currency
Turnover categories
Translations
Payment
Self-service
Time schedules
Sales channels
Activating the Pay on pick-up functionality
Adjusting the appearance of the kiosk
Changing settings for DISH Payment
How to adjust and personalise your webshop
Setting up the imprint for a sales channel
QR codes
Changing your password
Functions of the dashboard
App
Installation
Connecting the DISH POS app to your system
Installing the DISH POS app on your device
Updating your DISH POS app
App-functions
Accessing the set-up web links on your device
Adjusting the stock information of a product on your device
Closing shifts on your device
Disabling ticket printing from your device
Entering tip when cashing out
Printing reports from your device
Reopening orders
Searching for an order on your device
Selecting a facility on your device
Selecting an EFT device on your device
Working with the app
Adding and removing recycling deposits of a table
Adjusting a product in the ordering process
An overview of the general functions for an open table
An overview of the screen features for an open table
Cancelling orders and entering a reason (Germany only 🇩🇪)
Cashing out a table
Closing and opening a self-service on your device
Flexible payment during visit
Logging in and out of the DISH POS App
Managing tables in the block view
Managing tables on the table map
Managing tables on your device
Opening a table
Printing a receipt in a different language - Spain only 🇪🇸
Register Cash Transactions for the Kassenbuch
Selecting fixed-price menus for an order
Splitting or moving a table
Using the lottery ticket in the App - Italy only 🇮🇹
Settings
Adjusting the connection settings of your device
Adjusting the view of the facilities screen for your device
Adjusting the view of the menu and order screen for your device
Adjusting the view of the payment screen for your device
Adjusting the view of the stock overview for your device
Changing the display orientation for your device
Changing the input mode for your device
Managing log in and log out settings for your device
Managing the hardware settings for your device
DISH POS Payment
FAQs
DISH POS Lite
Back Office
Installation and setup
Articles
Menus
Adding and managing derived menus - DISH POS Lite
Managing and arranging menus (incl. sub-menus) - DISH POS Lite
Setting up menus for specific areas and times - DISH POS Lite
French menus
Promotions
Product groups
Option menus
Periods
Products
Adding a product and sending the changes to the front office - DISH POS Lite
Adjusting product details - DISH POS Lite
Adjusting product details in the list view - DISH POS Lite
Assigning allergens and additives to products - DISH POS Lite
Assigning sales restricions to products and product groups - DISH POS Lite
Creating composites out of multiple articles - DISH POS Lite
Finding products with the search and filter function - DISH POS Lite
Manage products and create new ones - DISH POS Lite
Setting up a production order - DISH POS Lite
Order Aggregator - DISH POS Lite
Payment
Self-service
Sales channels
Activating the Pay on pick-up functionality - DISH POS Lite
Adjusting the appearance of the kiosk - DISH POS Lite
Changing settings DISH payment- DISH POS Lite
QR codes
Adjusting the appearance of the self-service shop (QR code ordering) - DISH POS Lite
Creating QR codes for the self-service- DISH POS Lite
Exporting QR codes for the self-service - DISH POS Lite
How to reorder via a QR code on the table (customer perspective) - DISH POS Lite
Opening hours
Finance
General
App
Installation
Connecting the DISH POS Lite app to your system - DISH POS Lite
Installing the DISH POS Lite app on your device - DISH POS Lite
Updating your DISH POS Lite app - DISH POS Lite
App-functions
Accessing the set up web links on your device- DISH POS Lite
Adjusting the stock information of a product on your device - DISH POS Lite
Closing shifts on your device - DISH POS Lite
Disabling ticket printing from your device - DISH POS Lite
Entering tip when cashing out - DISH POS Lite
Printing reports from your device - DISH POS Lite
Reopening orders - DISH POS Lite
Searching for an order on your device - DISH POS Lite
Selecting a facility on your device - DISH POS Lite
Selecting an EFT device on your device - DISH POS Lite
Working with the app
Adding and removing recycling deposits of a table - DISH POS Lite
Adjusting a product in the ordering process - DISH POS Lite
An overview of the general functions for an open table - DISH POS Lite
An overview of the screen features for an open table - DISH POS Lite
Cashing out a table - DISH POS Lite
Flexible payment during visit - DISH POS Lite
Logging in and out of the DISH POS-Lite app - DISH POS Lite
Managing tables in the block view - DISH POS Lite
Managing tables on your device - DISH POS Lite
Opening a table - DISH POS Lite
Selecting fixed-price menus for an order - DISH POS Lite
Splitting or moving a table- DISH POS Lite
Settings
Adjusting the connection settings of your device - DISH POS Lite
Adjusting the view of the facilities screen for your device - DISH POS Lite
Adjusting the view of the payment screen for your device - DISH POS Lite
Adjusting the view of the stock overview for your device - DISH POS Lite
Changing the display orientation for your device - DISH POS Lite
Changing the input mode for your device - DISH POS Lite
Managing log in and log out settings for your device - DISH POS Lite
Managing the hardware settings for your device - DISH POS Lite
DISH POS Lite Self-Service
Install and setup
Closing and opening a self-service facility on your device - DISH POS Lite
How to adjust and personalise your webshop - DISH POS Lite
DISH POS Lite Onboarding
DISH POS Lite Payment
FAQ
Fiscalization
DISH Pay
Process Guides
Terminals
Manage your terminals
DISH Pay - P400 Plus - Data Sheet
DISH Pay - P400 Plus - User Manual
DISH Pay - S1F2 - Data sheet
DISH Pay - V400c Plus - Data sheet
DISH Pay - V400m - Data Sheet
S1F2 - Self-Installation User Manual
S1F2 - Standard User Manual
Self-Installation User Manual
V400c Plus - Self-Installation User Manual
V400c Plus - Standard User Manual
V400m - Self-Installation User Manual
V400m - Standard User Manual
Tutorial/Support/FAQ
DISH Order
Tutorials
General / How to start
Admin Panel
An overview of the dashboard
How to add a discount to a menu item
How to add allergenes & additivies to a menu item
How to adjust opening hours of a restaurants location
How to adjust settings of a restaurants location
How to auto deactivate the webshop
How to cancel an order with reasoning in the Admin Panel
How to define additional fees for payment methods
How to download customer data
How to edit legal information of the restaurant
How to edit your location
How to enable reusable food container option
How to integrate PayPal as a payment method
How to integrate online payment methods
How to manage registered customer data
How to manage your orders
How to set special prices to menu items
How to set up and change menu categories
How to set up and change menu items
How to set up coupons in your webshop
How to set up delivery areas of a restaurants location
How to set up mealtimes
How to set up options and allergens to your webshop
Order Terminal
How to add a new device/order terminal
How to cancel an order with reasoning
How to connect your webshop to your website
How to display account & contact information
How to log in to the order terminal
How to manage orders via terminal
Terminal - How to adjust your opening hours
Terminal - How to disconnect the restaurant account on the app
Terminal - How to print orders
Terminal - How to scan a barcode
Storefront
How it will look like for your guests
How to access the storefront/guest view
How to register a user
3rd Party Integrations
How to add an order button on Facebook
How to disable other food ordering providers on Google
How to integrate DISH Order to the Google entry of your restaurant
How to link DISH Order with the Instagram account of the restaurant
How to select DISH Order as your preferred food ordering provider on Google
FAQs
Documents & Tools
DISH Reservation
Tutorials
Admin panel
Admin Panel: Menu - Add daily menu
Admin Panel: Menu – Add Fixed Menu
Admin Panel: Reservations
Admin Panel: Table plan - Manage reservations
Admin panel: Feedback
Admin panel: Guests
Admin panel: Menu - Add Special Menu
Admin panel: Menu - Add Time Menu
Admin panel: Reports
Admin panel: Settings - Account
Admin panel: Settings - Notifications
Admin panel: Settings - Reservations
Admin panel: Settings - Tables/Seats
General / How to use
DISH Reservation - How to activate Push-Notification function
DISH Reservation - How to activate Reserve with Facebook and Reserve with Instagram
How to access through a mobile device
How to add walk-in guests in DISH Reservation
How to adjust the reservation status
How to change your password in DISH Reservation
How to change your table booking priority
How to configure table groups
How to create a PDF file of your reservations
How to create an offer which is displayed in your reservation widget
How to edit and add opening hours
How to edit and add tables in your table plan
How to export data
How to integrate the reservation tool into Google Business [PREMIUM]
How to login in DISH Reservation
How to make use of service hours
How to manage the amount of online reservations you receive
How to reply to customer feedback
How to set a booking limit
Use of internal notes in the reservation tools
Onboarding
FAQs
DISH Website
Tutorials
Onboarding
Onboarding of DISH Website
Setup Website: Preview and activation
Setup website: Description
Setup website: Domain
Setup website: Imprint
Setup website: Menu
Setup website: Opening hours
Setup website: Options & Offerings
Setup website: Weblisting
General / How to use
A quick look into the design templates
Add a Description
Add a Food Ordering Service Link
How to access through a mobile device on DISH Website
How to add or change a menu
How to add your Google Analytics code
How to change your colour profile
How to create or add an event
How to create or edit your galleries
How to link WhatsApp Click-to-Chat to DISH Website
How to link your social media platforms
How to set up a custom domain
How to use the AI
Reorder the Content on your DISH Website
Admin panel
FAQs
DISH Weblisting Premium
Tutorials
How to create a QR code
How to publish a post
How to purchase the tool
How to reply to a review
How to update your profile
FAQs
DISH Weblisting
Tutorials
An overview of the general settings
How to change your password in DISH Weblisting
How to connect your Google account
How to create your own QR code for your business
How to log in to DISH Weblisting
How to make the best use of DISH Weblisting
How to post content
How to reply on reviews
How to set up DISH Weblisting
FAQs
Fiscalization
Table of Contents
- What happens if I already have business listings in some of the directories?
- How do I set up the directories in DISH Weblisting?
- Why is it important to manage listings of your business?
- What happens to my business listings once I cancel DISH Weblisting?
- How can I answer reviews?
- Can I edit or delete replies or posts that I have published?
- How can I figure out which pictures are shown in my Google listing?
- How do I delete a Google listing?
- How can I handle negative reviews in my Google my Business account?
- How do I activate DISH Weblisting Premium
- How long does it take for my listing or updates to appear on a directory?
- How can I post content?
- Who is DISH Weblisting Premium designed for?
- Can I delete pictures I posted?
- How can I cancel DISH Weblisting Premium?
- What is DISH Weblisting Premium?
- All Categories
- DISH Weblisting Premium
- FAQs
- FAQs - Weblisting Premium
FAQs - Weblisting Premium
- What happens if I already have business listings in some of the directories?
- How do I set up the directories in DISH Weblisting?
- Why is it important to manage listings of your business?
- What happens to my business listings once I cancel DISH Weblisting?
- How can I answer reviews?
- Can I edit or delete replies or posts that I have published?
- How can I figure out which pictures are shown in my Google listing?
- How do I delete a Google listing?
- How can I handle negative reviews in my Google my Business account?
- How do I activate DISH Weblisting Premium
- How long does it take for my listing or updates to appear on a directory?
- How can I post content?
- Who is DISH Weblisting Premium designed for?
- Can I delete pictures I posted?
- How can I cancel DISH Weblisting Premium?
- What is DISH Weblisting Premium?
What happens if I already have business listings in some of the directories?
DISH Weblisting recognizes automatically if there is already an existent listing and asks the user in the case of Google and Facebook for permission to connect to it via login (see point “How do I set up the directories in DISH Weblisting?”). In the case of other portals DISH Weblisting updates the existing listing with the additional or updated information which its user has confirmed. This means that no existing information within the listing is lost or erased, such as pictures and reviews, but is updated or enhanced by the additional information which the user confirmed in DISH Weblisting.
How do I set up the directories in DISH Weblisting?
Once you completed the onboarding in DISH Weblisting and confirmed your data, DISH Weblisting pushes the data to all directories. 2 directories, Google and Facebook, require an extra step in order to publish the data. Please follow therefore the instructions under the tab “Directories” by clicking on the “connect”-button below the Google and the Facebook icon.
Google: In case your business is not listed yet in Google, this step is skipped. DISH Weblisting created automatically a new listing in Google with the data you have confirmed about your business.
In case your business was already listed on Google, DISH Weblisting asks you for authorization to connect to this listing. In order to do so, just click on the “connect” button and log in with your personal Google User in the window that opens up and confirm the Google listing which you want to be synchronized by DISH Weblisting. If you don´t see the listing you are trying connect in the overview, it might be managed by some other Google Account. In that case just follow the option to request management rights for that listing. Usually this permission is granted within a few days.
Facebook: Same is true for Facebook. Please click on the “Connect” button below the Facebook icon and follow the instructions: Log in with your personal Facebook user and click on the location you want to synchronize with DISH Weblisting. In case there is no location offered, you can create a new one.
Why is it important to manage listings of your business?
- In Lock-down: When everyone is confined to stay at home you need to make sure that your offer for take away or for delivery is represented online in all the different places a customer might look for possibilities to order food. Don´t leave it up to chance: keep the information consistent and always up-to-date to leave a professional and trustworthy impression of your business.
- Nobody searches for the website or concrete name of a business but rather for a category or dish, which they would like to eat. Make sure your business listing is among those search results because it contains the attributes people are interested in. DISH Weblisting makes it easy for restaurant owners to set all the attributes that describe their business best.
- Rating results on social networks form the base of decision to buy or eat at one specific establishment in comparison to others. DISH Weblisting supports restaurant owners to create a good impression, by offering an easy way to keep track of all the incoming reviews and to react on them quickly and professionally.
What happens to my business listings once I cancel DISH Weblisting?
DISH Weblisting loses access to all your business listings the moment you cancel your DISH Weblisting subscription, which means that the business listings remain in the same status without DISH Weblisting having any influence of their content.
What does that mean for you? If you want to keep managing those listings, you will need to request ownership for them in each directory, apart from Facebook and Google because those are usually already managed by your personal user account. If not, please contact the business support of Facebook and Google.
Please note: Cancelling DISH Weblisting does not delete any business listing. In case you wish a business listing to be deleted you have to contact the support of the respective directory. Deletion of a Google Listing is described under „How do I delete a listing on Google?”
How can I answer reviews?
You can reach the Reviews Management in two ways:
- In the DISH Weblisting Dashboard you see a box with a summary of the latest reviews and a redirect button: “Manage Reviews”: By clicking on it you will be redirected directly to the Reviews Management screen.
or
- Just click in the navigation bar on “Reviews”
Here you can see a list of all reviews. Click on the reviews you want to answer, enter your reply and publish it by clicking on the “send reply” button.
Can I edit or delete replies or posts that I have published?
Yes, you can simply chose the content you have previously published, be it a reply on a review or a published post and edit or completely delete it. Just go to “posts“ and open the link in the box “published posts”. You will see a list of posts that you have published previously out of which you can chose the post you would like to change and resubmit.
How can I figure out which pictures are shown in my Google listing?
Google offers business owners but also customers and guest to post pictures about the establishment or their experience there. There is no way a business owner can influence or delete customer pictures but by posting own pictures of the location, the food or the decoration he can influence what appears first. Owner generated pictures are shown first so the more pictures you publish, the less visible pictures posted by customers become.
How do I delete a Google listing?
After cancelling your DISH Weblisting subscription, you can either mark the location as “permanently closed” in your Google My Business account or in case you cannot find the listing in your account search for it on Google Maps and suggest an edit, which is also called “permanently closed”. After that Google deletes the listing usually within a few days.
How can I handle negative reviews in my Google my Business account?
Google doesn´t allow to delete negative reviews. If a review is indeed inadequate you can mark it as such in Google Search or Google Maps. But what has proven helpful in case of criticism is to react on it in a timely manner, so that other guests who check your listing see that you care, mistakes are being taken care of and that your business is trustworthy and professional. WEB LISTING informs you about all new reviews and makes it easy for you to reply even from your phone.
How do I activate DISH Weblisting Premium
- Purchase in DISH: To use DISH Weblisting you need an account in DISH. Once logged in in your DISH Account you can click on the DISH Weblisting tool and follow the purchasing flow, which means you will need to provide your payment details for the monthly billing.
- Access the tool after purchase: Once this purchase is completed you will see a “let´s start” button, which opens a second browser window with the DISH Weblisting tool. In case you close the window or want to proceed at a later point in time, you can always reach the tool from the home page of DISH. Just click on the DISH Weblisting Product tile.
- cOnboarding in DISH Weblisting: in order to publish meaningful content about your business, the DISH Weblisting tool asks you for a few more details regarding your establishment, such as opening times, offers, food type and special services. Once you have filled this data and confirm your entries DISH Weblisting publishes the data to over 25 directories.
How long does it take for my listing or updates to appear on a directory?
The time it takes to create or edit a location depends on the speed of the directory’s response to the data we send. The creation of a new listing should appear within a day. However, some directories have to manually check all new listings which may take a little longer.
The update of existing listings also varies in speed - up to approx 10 days. If you’re concerned about the speed of creating or updating a listing, you can always reach out to our support team, who will follow up with the directory if necessary. In any case, you can always see the status of every listing in the overview called “directories” within your DISH Weblisting tool.
How can I post content?
Click in the navigation bar on “posts” and fill out the different fields to create a meaningful post.
Chose the type of post (news or offer) and add a title and the respective content to your post. You might also want to add a redirect to your website or some pictures to support the message.
Click on the directories in which you chose to publish your post and click on “publish”.
Who is DISH Weblisting Premium designed for?
No matter if you are a Newbie or an established restaurateur: DISH Weblisting saves you time and effort and improves the representation of your business in all kind of different directories.
If you are just starting off and need to list your business everywhere, it´s so much easier to enter your business data into one account and post it with one click in all directories, than having to create user accounts and business listings everywhere one by one. DISH Weblisting does exactly this for you: publishing your business profile consistently everywhere where your guests might look for you.
If you already have business profiles in different directories DISH Weblisting helps you to correct, update and publish new data in all those different sources consistently. You can post new content with just one click in Facebook and Google at the same time to reach a wider audience. All reviews people leave in different directories can be accessed and answered directly in one view within your DISH Weblisting tool.
Can I delete pictures I posted?
If you published pictures via DISH Weblisting you can simply click on them in the “Profile” section and delete them.
How can I cancel DISH Weblisting Premium?
Please visit your account management area by clicking on the small box in the upper right corner of your DISH Weblisting tool. At the bottom of the page you see the option: “Cancel my premium subscription”. If you click on that option and reconfirm your choice we will delete your account and stop synchronizing your business listings.
What is DISH Weblisting Premium?
DISH Weblisting enables professionals from the hospitality industry to manage their business profile efficiently and easy in different directories and social networks out of one single account. Data entered in DISH Weblisting is synchronized over all relevant directories making the business profile appear consistent and up-to-date in all places where guests inform themselves. Incoming reviews from all directories are presented in one consolidated overview in DISH Weblisting and can be answered directly without the need to login in all the different sites.