DISH
Tutorials
DISH mobile app
A walkthrough of the DISH mobile app
DISH App - How to manage team members in the app
How to access my tools' dashboard through my mobile device?
How to change your password in the DISH mobile app
How to edit my account information in the DISH mobile app?
Pin setup in the mobile app
Visit my dashboard in the DISH mobile app
How do I view my DISH Product invoices?
How to access the blog on dish.co
How to add a new team member
How to cancel my subscription?
How to change my password on dish.co?
How to change my payment details?
How to contact the support via WhatsApp
How to create a DISH account
How to create flyers and QR labels
How to downgrade my subscription?
How to edit information of my establishment?
How to edit information on my account?
How to edit my notification settings?
How to reset my password?
How to upgrade to DISH Premium
FAQs
DISH Whatsapp Newsletter DE 🇩🇪
DISH POS
Backoffice
Articles
Creating composites out of multiple articles
How can I add and manage promotions on DISH POS?
How do I add and assign a packaging profile?
How to add a fixed-price menu?
How to add a menu with multiple options?
How to add a new product group?
How to add a product and send the changes to the front office?
How to add and manage derived menus?
How to add and manage price sets?
How to add and managing price levels?
How to add time restrictions to the menus?
How to adjust product details?
How to adjust product's details in the list view?
How to assign allergens and additives to products?
How to assign price levels to my store?
How to assign sales restrictions to products and product groups?
How to find products with the search and filter function?
How to manage and arrange menus (incl. sub-menus)?
How to manage products and create new ones?
How to set up a production order?
How to set up menus for specific areas and times?
Finance
How to export shift reports?
How to generate and export turnover reports?
How to retrieve orders in the back office?
How to retrieve shift reports?
Updated Z-report DISH POS
General
How can I add and manage a printer?
How can I add and manage production stations?
How can I add and manage turnover groups?
How can I add and manage user groups?
How can I add and manage users?
How can I create app-links for my POS devices? (handhelds, tablets)
How can I manage POS devices?
How can I manually set up a buzzer/zoomer?
How can I print production tickets in chronological order?
How can I set up different permissions for users on DISH POS?
How can I set up multiple languages for facilities?
How can I translate menu items?
How do I activate the lottery feature and fix its position in the App? - Italy only 🇮🇹
How do I add and manage cash stores?
How do I add and manage customers?
How do I add and manage fixed discounts for my stores?
How do I add or manage areas and facilities? (e.g. tables)
How do I create gift cards?
How do I implement Takeaway in Germany?
How to add and manage courses?
How to add and manage currencies?
How to have a payment QR code printed by default?
Payment
Self-service
QR codes
How can I activate the Pay on pick-up functionality?
How can I add and manage time schedules for the self-service?
How can I adjust the appearance of the kiosk?
How can I adjust the appearance of the self-service shop? (QR code ordering)
How can I change settings for DISH Payment?
How can I create QR codes for the self-service?
How can I set up the imprint for a sales channel?
How to adjust and personalise my webshop?
How to reorder via a QR code on the table? (customer perspective)
DISH POS BI
How to access the Backoffice?
How to change my password on DISH POS backoffice?
Overview of the dashboard on the backoffice
App
Installation
How to connect the DISH POS app to my system?
How to install the DISH POS app in my device?
How to update my DISH POS app?
App-functions
How can I access the set-up web links on my device?
How can I adjust the stock information of a product on my device?
How can I close a shift on my device?
How can I disable ticket printing from my device?
How can I enter tip when cashing out?
How can I register cash transactions for the cash book? (Kassenbuch)
How can I reopen orders?
How can I search for an order on my device?
How to print reports from my device?
How to select a facility on my device?
How to select an EFT device on my device?
Working with the app
How can I fill out and save the Fattura Elettronica?
How can I get the Factura Simplificada (Spain only 🇪🇸)
How can I manage tables in the block view?
How can I manage tables on my device?
How can I open a table?
How can I order receipt printing?
How can I split or move a table?
How can I use the lottery ticket in the App? - Italy only 🇮🇹
How do I check the current balance of a gift card?
How do I give out a gift card?
How do I let the customer pay via a QR code?
How do I redeem a native gift card?
How do I reprint the Native Gift Card?
How do I retrieve payments that could not be linked to an order?
How to add or remove recycling deposits of a table?
How to adjust a product in the ordering process?
How to cancel orders and enter a reason for it? (Germany only 🇩🇪)
How to cash out a table?
How to log in and out of the DISH POS App?
How to manage tables on the table map?
How to open and close a self-service on my device?
How to print a receipt in a different language? - Spain only 🇪🇸
How to select fixed-price menus for an order?
How to set up flexible payment during a visit?
Overview of the general functions for an open table
Overview of the screen features for an open table
Waiter App - How can I split or move a table?
Settings
How can I adjust the connection settings for my device?
How can I adjust the view of the facilities screen on my device?
How can I adjust the view of the menu and order screen on my device?
How can I adjust the view of the payment screen on my device?
How can I adjust the view of the stock overview on my device?
How can I change the input mode on my device?
How can I changing the display orientation on my device?
How can I log in, log out and manage settings for my device?
How to manage the hardware settings for my device?
FAQs
First steps with DISH POS
DISH Pay
Payment Terminals & Devices
DISH Pay Terminals
General Information & Documents
S1F2
V400m
V400c Plus
DISH Pay - V400c Plus - Data sheet
V400c Plus - Self-Installation User Manual
V400c Plus - Standard User Manual
P400 Plus
Tap to Pay
FAQs
DISH Order
Tutorials
General / How to start
Dashboard
An overview of the dashboard
How can I adjust the settings of a restaurants location?
How do I accept an order on the Dashboard ?
How do I cancel an order with reasoning in the Dashboard?
How do I edit my location?
How do I manage my orders without using the order terminal?
How do I set up delivery areas of a restaurants location?
How to add a discount to a menu item
How to add allergenes & additivies to a menu item
How to adjust opening hours of a restaurants location
How to auto deactivate the webshop
How to define additional fees for payment methods
How to download customer data
How to edit legal information of the restaurant
How to enable reusable food container option
How to integrate PayPal as a payment method
How to integrate online payment methods
How to manage registered customer data
How to manage your orders
How to set special prices to menu items
How to set up and change menu categories
How to set up and change menu items
How to set up coupons in your webshop
How to set up mealtimes
How to set up options and allergens to your webshop
Order Terminal
How to add a new device/order terminal
How to cancel an order with reasoning
How to connect your webshop to your website
How to display account & contact information
How to log in to the order terminal
How to manage orders via terminal
Terminal - How to adjust your opening hours
Terminal - How to disconnect the restaurant account on the app
Terminal - How to print orders
Terminal - How to scan a barcode
Storefront
How it will look like for your guests
How to access the storefront/guest view
How to register a user
3rd Party Integrations
How to add an order button on Facebook
How to disable other food ordering providers on Google
How to integrate DISH Order to the Google entry of your restaurant
How to link DISH Order with the Instagram account of the restaurant
How to select DISH Order as your preferred food ordering provider on Google
FAQs
Documents & Tools
DISH Reservation
Onboarding
FAQs
General / How to use
DISH Reservation - How to activate Push-Notification function
How to access through a mobile device
How to add walk-in guests in DISH Reservation
How to adjust the reservation status
How to change your password in DISH Reservation
How to change your table booking priority
How to configure table groups
How to create a PDF file of your reservations
How to create an offer which is displayed in your reservation widget
How to edit and add opening hours
How to edit and add tables in your table plan
How to export data
How to integrate the reservation tool into Google Business [PREMIUM]
How to login in DISH Reservation
How to make use of service hours
How to manage the amount of online reservations you receive
How to reply to customer feedback
How to set a booking limit
Use of internal notes in the reservation tools
Admin panel
Admin Panel: Menu - Add daily menu
Admin Panel: Menu – Add Fixed Menu
Admin Panel: Reservations
Admin Panel: Table plan - Manage reservations
Admin panel: Feedback
Admin panel: Guests
Admin panel: Menu - Add Special Menu
Admin panel: Menu - Add Time Menu
Admin panel: Reports
Admin panel: Settings - Account
Admin panel: Settings - Notifications
Admin panel: Settings - Reservations
Admin panel: Settings - Tables/Seats
Connecting Facebook/Instagram
DISH Reservation - How to activate Reserve with Facebook and Reserve with Instagram
How do I activate Reserve with Facebook and Reserve with Instagram?
I activated Reserve with Instagram but can't see the "Reserve Button" on my Instagram Business Profile.
I cancelled my subscription, but the Facebook button still appears on my Facebook and Instagram page. How do I deactivate this?
I cannot select the Facebook Page I want to connect to, as I am told it is "not eligible". How can I fix this?
I can’t activate Reserve with Facebook or Instagram, because it says “Your account is restricted at the moment”. How can I fix this?
I only want to activate "Reserve with Instagram". Is this possible?
I successfully activated Reserve with Facebook. I want to now activate Reserve with Instagram, but I can't find the "Activate Now" button to start the activation process on DISH Reservation.
My Instagram page doesn't show up in the list of Instagram profiles when trying to link Instagram to Facebook. How can I fix this?
The connection shows to be successful, but still the widget is not working. What can I do?
DISH Website
Tutorials
Onboarding
DISH Website Onboarding
Setup Website: Preview and activation
Setup website: Description
Setup website: Domain
Setup website: Imprint
Setup website: Menu
Setup website: Opening hours
Setup website: Options & Offerings
Setup website: Weblisting
General / How to use
A quick look into the design templates
Add a Description
Add a Food Ordering Service Link
How to access through a mobile device on DISH Website
How to add or change a menu
How to add your Google Analytics code
How to change your colour profile
How to create or add an event
How to create or edit your galleries
How to link WhatsApp Click-to-Chat to DISH Website
How to link your social media platforms
How to set up a custom domain
How to use the AI
Reorder the Content on your DISH Website
Admin panel
FAQs
DISH Weblisting Premium
Tutorials
How to create a QR code
How to publish a post
How to purchase the tool
How to reply to a review
How to update your profile
FAQs
DISH Weblisting
Tutorials
An overview of the general settings
How to change your password in DISH Weblisting
How to connect your Google account
How to create your own QR code for your business
How to log in to DISH Weblisting
How to make the best use of DISH Weblisting
How to post content
How to reply on reviews
How to set up DISH Weblisting
FAQs
Fiscalisation
Germany 🇩🇪
Correcting an invitation to a non-existent eMail address
Fiskaltrust - Create CSV or XML report - Only for Germany 🇩🇪
Fiskaltrust - Create a DSFinV-K report - for Germany only 🇩🇪
How do I cancel my DATEV?
France 🇫🇷
Italy 🇮🇹
Editing Orders and Adjusting Prices
How do I deactivate an EFT after the client has stopped using the POS?
Fiskaltrust Docs
Table of Contents
- What happens if I already have business listings in some of the directories?
- How do I set up the directories in DISH Weblisting?
- Why is it important to manage listings of your business?
- What happens to my business listings once I cancel DISH Weblisting?
- How can I answer reviews?
- Can I edit or delete replies or posts that I have published?
- How can I figure out which pictures are shown in my Google listing?
- How do I delete a Google listing?
- How can I handle negative reviews in my Google my Business account?
- How do I activate DISH Weblisting Premium
- How long does it take for my listing or updates to appear on a directory?
- How can I post content?
- Who is DISH Weblisting Premium designed for?
- Can I delete pictures I posted?
- How can I cancel DISH Weblisting Premium?
- What is DISH Weblisting Premium?
- All Categories
- DISH Weblisting Premium
- FAQs
- FAQs - Weblisting Premium
FAQs - Weblisting Premium
- What happens if I already have business listings in some of the directories?
- How do I set up the directories in DISH Weblisting?
- Why is it important to manage listings of your business?
- What happens to my business listings once I cancel DISH Weblisting?
- How can I answer reviews?
- Can I edit or delete replies or posts that I have published?
- How can I figure out which pictures are shown in my Google listing?
- How do I delete a Google listing?
- How can I handle negative reviews in my Google my Business account?
- How do I activate DISH Weblisting Premium
- How long does it take for my listing or updates to appear on a directory?
- How can I post content?
- Who is DISH Weblisting Premium designed for?
- Can I delete pictures I posted?
- How can I cancel DISH Weblisting Premium?
- What is DISH Weblisting Premium?
What happens if I already have business listings in some of the directories?
DISH Weblisting recognizes automatically if there is already an existent listing and asks the user in the case of Google and Facebook for permission to connect to it via login (see point “How do I set up the directories in DISH Weblisting?”). In the case of other portals DISH Weblisting updates the existing listing with the additional or updated information which its user has confirmed. This means that no existing information within the listing is lost or erased, such as pictures and reviews, but is updated or enhanced by the additional information which the user confirmed in DISH Weblisting.
How do I set up the directories in DISH Weblisting?
Once you completed the onboarding in DISH Weblisting and confirmed your data, DISH Weblisting pushes the data to all directories. 2 directories, Google and Facebook, require an extra step in order to publish the data. Please follow therefore the instructions under the tab “Directories” by clicking on the “connect”-button below the Google and the Facebook icon.
Google: In case your business is not listed yet in Google, this step is skipped. DISH Weblisting created automatically a new listing in Google with the data you have confirmed about your business.
In case your business was already listed on Google, DISH Weblisting asks you for authorization to connect to this listing. In order to do so, just click on the “connect” button and log in with your personal Google User in the window that opens up and confirm the Google listing which you want to be synchronized by DISH Weblisting. If you don´t see the listing you are trying connect in the overview, it might be managed by some other Google Account. In that case just follow the option to request management rights for that listing. Usually this permission is granted within a few days.
Facebook: Same is true for Facebook. Please click on the “Connect” button below the Facebook icon and follow the instructions: Log in with your personal Facebook user and click on the location you want to synchronize with DISH Weblisting. In case there is no location offered, you can create a new one.
Why is it important to manage listings of your business?
- In Lock-down: When everyone is confined to stay at home you need to make sure that your offer for take away or for delivery is represented online in all the different places a customer might look for possibilities to order food. Don´t leave it up to chance: keep the information consistent and always up-to-date to leave a professional and trustworthy impression of your business.
- Nobody searches for the website or concrete name of a business but rather for a category or dish, which they would like to eat. Make sure your business listing is among those search results because it contains the attributes people are interested in. DISH Weblisting makes it easy for restaurant owners to set all the attributes that describe their business best.
- Rating results on social networks form the base of decision to buy or eat at one specific establishment in comparison to others. DISH Weblisting supports restaurant owners to create a good impression, by offering an easy way to keep track of all the incoming reviews and to react on them quickly and professionally.
What happens to my business listings once I cancel DISH Weblisting?
DISH Weblisting loses access to all your business listings the moment you cancel your DISH Weblisting subscription, which means that the business listings remain in the same status without DISH Weblisting having any influence of their content.
What does that mean for you? If you want to keep managing those listings, you will need to request ownership for them in each directory, apart from Facebook and Google because those are usually already managed by your personal user account. If not, please contact the business support of Facebook and Google.
Please note: Cancelling DISH Weblisting does not delete any business listing. In case you wish a business listing to be deleted you have to contact the support of the respective directory. Deletion of a Google Listing is described under „How do I delete a listing on Google?”
How can I answer reviews?
You can reach the Reviews Management in two ways:
- In the DISH Weblisting Dashboard you see a box with a summary of the latest reviews and a redirect button: “Manage Reviews”: By clicking on it you will be redirected directly to the Reviews Management screen.
or
- Just click in the navigation bar on “Reviews”
Here you can see a list of all reviews. Click on the reviews you want to answer, enter your reply and publish it by clicking on the “send reply” button.
Can I edit or delete replies or posts that I have published?
Yes, you can simply chose the content you have previously published, be it a reply on a review or a published post and edit or completely delete it. Just go to “posts“ and open the link in the box “published posts”. You will see a list of posts that you have published previously out of which you can chose the post you would like to change and resubmit.
How can I figure out which pictures are shown in my Google listing?
Google offers business owners but also customers and guest to post pictures about the establishment or their experience there. There is no way a business owner can influence or delete customer pictures but by posting own pictures of the location, the food or the decoration he can influence what appears first. Owner generated pictures are shown first so the more pictures you publish, the less visible pictures posted by customers become.
How do I delete a Google listing?
After cancelling your DISH Weblisting subscription, you can either mark the location as “permanently closed” in your Google My Business account or in case you cannot find the listing in your account search for it on Google Maps and suggest an edit, which is also called “permanently closed”. After that Google deletes the listing usually within a few days.
How can I handle negative reviews in my Google my Business account?
Google doesn´t allow to delete negative reviews. If a review is indeed inadequate you can mark it as such in Google Search or Google Maps. But what has proven helpful in case of criticism is to react on it in a timely manner, so that other guests who check your listing see that you care, mistakes are being taken care of and that your business is trustworthy and professional. WEB LISTING informs you about all new reviews and makes it easy for you to reply even from your phone.
How do I activate DISH Weblisting Premium
- Purchase in DISH: To use DISH Weblisting you need an account in DISH. Once logged in in your DISH Account you can click on the DISH Weblisting tool and follow the purchasing flow, which means you will need to provide your payment details for the monthly billing.
- Access the tool after purchase: Once this purchase is completed you will see a “let´s start” button, which opens a second browser window with the DISH Weblisting tool. In case you close the window or want to proceed at a later point in time, you can always reach the tool from the home page of DISH. Just click on the DISH Weblisting Product tile.
- cOnboarding in DISH Weblisting: in order to publish meaningful content about your business, the DISH Weblisting tool asks you for a few more details regarding your establishment, such as opening times, offers, food type and special services. Once you have filled this data and confirm your entries DISH Weblisting publishes the data to over 25 directories.
How long does it take for my listing or updates to appear on a directory?
The time it takes to create or edit a location depends on the speed of the directory’s response to the data we send. The creation of a new listing should appear within a day. However, some directories have to manually check all new listings which may take a little longer.
The update of existing listings also varies in speed - up to approx 10 days. If you’re concerned about the speed of creating or updating a listing, you can always reach out to our support team, who will follow up with the directory if necessary. In any case, you can always see the status of every listing in the overview called “directories” within your DISH Weblisting tool.
How can I post content?
Click in the navigation bar on “posts” and fill out the different fields to create a meaningful post.
Chose the type of post (news or offer) and add a title and the respective content to your post. You might also want to add a redirect to your website or some pictures to support the message.
Click on the directories in which you chose to publish your post and click on “publish”.
Who is DISH Weblisting Premium designed for?
No matter if you are a Newbie or an established restaurateur: DISH Weblisting saves you time and effort and improves the representation of your business in all kind of different directories.
If you are just starting off and need to list your business everywhere, it´s so much easier to enter your business data into one account and post it with one click in all directories, than having to create user accounts and business listings everywhere one by one. DISH Weblisting does exactly this for you: publishing your business profile consistently everywhere where your guests might look for you.
If you already have business profiles in different directories DISH Weblisting helps you to correct, update and publish new data in all those different sources consistently. You can post new content with just one click in Facebook and Google at the same time to reach a wider audience. All reviews people leave in different directories can be accessed and answered directly in one view within your DISH Weblisting tool.
Can I delete pictures I posted?
If you published pictures via DISH Weblisting you can simply click on them in the “Profile” section and delete them.
How can I cancel DISH Weblisting Premium?
Please visit your account management area by clicking on the small box in the upper right corner of your DISH Weblisting tool. At the bottom of the page you see the option: “Cancel my premium subscription”. If you click on that option and reconfirm your choice we will delete your account and stop synchronizing your business listings.
What is DISH Weblisting Premium?
DISH Weblisting enables professionals from the hospitality industry to manage their business profile efficiently and easy in different directories and social networks out of one single account. Data entered in DISH Weblisting is synchronized over all relevant directories making the business profile appear consistent and up-to-date in all places where guests inform themselves. Incoming reviews from all directories are presented in one consolidated overview in DISH Weblisting and can be answered directly without the need to login in all the different sites.