FAQs - DISH POS

Joshua Detjen Updated by Joshua Detjen

General Questions

Is DISH POS suitable for small businesses? 

Yes, DISH POS is designed for both small and large businesses. Its modular system allows you to easily add more POS screens, handheld devices, or QR-ordering options as your business grows.

Why should I choose to work with DISH POS?

DISH POS is a proven technology developed over 10 years by a team of 50 in-house software developers. The system includes features designed specifically for the hospitality industry, making it smarter and more efficient than many alternatives.

What is the DISH POS licensing model? 

The DISH POS licensing model includes both a fixed and a flexible component. You purchase the hardware needed to operate the system, and the software is offered as a licensed service. The cost may vary depending on the number of licences. A local mini-server, provided at a monthly rate, is required and remains the property of DISH. Additionally, there is a one-time installation fee.

What happens to my POS if I sell the restaurant?

Please contact our support team for assistance.

What happens with my POS if my business closes?

Please contact our support team for assistance.

Hardware and Devices 

Which hardware options are available? 

We offer a predefined selection of high-quality hardware at competitive prices. This hardware has been carefully chosen based on price, quality, and suitability for POS use.

You'll find more information on what devices we offer on our dish.co website here.

Why should I add a handheld to my POS solution?

A handheld device allows staff to take orders directly at the table, improving service speed and efficiency. The POS app can be installed on various devices, including your own smartphones or professional handhelds, offering flexibility and smart features that enhance order processing and provide real-time insights into production and stock.

Can I connect the cash drawer directly to the POS screen? 

No, the cash drawer must be connected to the printer.

Which paper roll should be used for the POS printer?

The paper roll should be a thermal roll 80x80x12.

Software and Functions

Why is DISH POS cloud-based?

DISH POS is a cloud-based system with a unique local setup that acts as a storage concept. This setup combines the benefits of cloud computing with the security of storing all the information locally.

How do I create products, change prices, or set menus?

In the DISH Back Office, you can manage all settings, including creating products, setting prices, and building menus. If you're unsure how to make a change, the DISH POS Tutorials feature over 150 videos to guide you.

Find all of our DISH POS articles and video guides here.

Can I create sales reports?

Yes, the management dashboard in the Back Office provides real-time sales data. You also have access to DISH BI Basic, our Business Intelligence tool, which includes graphs, bar charts, and trend lines to help you analyse your business performance. 

You'll find more information on this in one of our many DISH POS articles here.

Can I change the language of the POS system? 

Yes, the language can be changed in the Back Office by adjusting your browser's language settings.

Why is QR ordering so important?

While you can use your DISH POS without it, QR ordering is important because it gives your customers the convenience to order and pay directly from their table, reducing wait times and reliance on staff. It also provides flexibility and control, allowing for a more seamless and enjoyable dining experience.

What is the difference between a Front Office and a Backoffice?

The Backoffice is where you configure and adjust your system settings, such as adding products, modifying prices, and viewing reports. The Front Office is the interface your staff uses to process transactions and manage orders.

Can I have menus connected to specific times or areas?

Yes, menus can be adjusted to change based on specific times or dates, as well as to specific tables or areas.

You'll find more information on this in one of our many DISH POS articles here.

Can I split a table?

Yes, tables can be split to allow for separate payments.

You'll find more information on this in one of our many DISH POS articles here.

Can I pass courses to my kitchen?

Yes, you can notify the kitchen through the app when the guest is ready for the next course.

Can I set user permissions? 

Yes, you can configure user permissions to control what each staff member is allowed to do or restrict certain actions to manager authorization only.

You'll find more information on this in one of our many DISH POS articles here.

Technical Support and Connectivity 

What should I do if my handheld device goes down?

If your handheld device fails, you can log in on another device and continue processing orders where you left off. The sales data updates in real-time.

What about system updates?

System updates are performed automatically by DISH once after prompted to do so, the okay is given by you, ensuring your system stays up-to-date and secure. After each update, you'll be informed of any new features.

What if I have no internet connection?

If you lose your internet connection, you can still manage transactions thanks to the mini-server. Once the internet is restored, all data will sync with the Back Office. Keep in mind though that our DISH POS needs to be online at least once a month to check the validity of the licence.

Do I need internet access to use DISH POS? 

You do not need internet access to use the DISH POS app, but it is required for system changes (e.g., adding products) and QR ordering. Also keep in mind that your POS has to connect to the internet at least once a month to confirm the validity of your POS license.

What type of internet connection is required?

A stable internet connection with at least 10Mbit/s downstream and 1Mbit/s upstream is recommended.

Can I connect the system via Wi-Fi?

The mini-server, printer and the POS display must be connected via cable but the EFT/PIN device can connect via local Wi-Fi.

What should I consider when changing my internet provider or router? 

Ensure that the IP range of the new router is the same like the old one. Inform the technician during installation that the same IP ranges and allocation should be used. If any issues arise after switching, contact our support team.

How do I install my system?

Our specialized consultants handle the installation for you. After preparing the system according to your specifications, we will install it on-site, ensuring a seamless experience with DISH POS.

Where can I find my TSE Certificate?

You can download the TSE certificate here

How can I print the Z-reports from the POS app?

The z-report is only possible to be printed from the Back Office.

You'll find more information on this in one of our many DISH POS articles here.

Is it possible to change a price even from the POS app?

The prices can only be changed from the Back Office.

I created a new article, why don't I see it on the POS app?

Enter it manually under Articles > Menus. Once it's done, put the new article in the right category and send the changes via General > General > Send.

Why I could not log in into my POS app? A message "No licence" appears

First, check if the POS is connected correctly to the internet connection. If the internet is working, please contact the support team. The cause of the issue could be also the use of a maximum amount of licences. If that's the case, please log off of a different device, since licences represent connections that can be open simultaneously. Contact the support team if you would like to buy more licences.

Why don't I see my 'shift report' on the Backoffice? There is a blank page

To see the shift reports, you need to check if the miniserver is turned on. Contact the support team if you still face the same issue.

If price or VAT is changed on items, is it not also changed then on take-away and on normal in house part?

You need to change the price also under Articles > Price rules for take-away, and under Articles > Products for in house prices.

How can I create vouchers to sell them in the restaurant as a gift card?

In Germany, it is now possible to create and print a voucher directly within your POS. To do this, open a table and select the voucher option under your table functions.

You'll find more information on this in one of our many DISH POS articles here.

Order2POS

Can the shop be integrated via HTML snippet into an existing website?

Yes, the shop can be integrated into an existing website, whether it’s the customer’s own site or a DISH website. This allows guests to access the webshop directly from the restaurant's site.

Who can set up Order2POS in the DISH POS Backoffice?

After the initial configuration, the restaurateur can set up Order2POS independently. Our consultants and support team are also available to assist if needed.

Will there be data migration for previous DISH Order customers? 

No, data migration is not necessary as the new Order2POS solution receives the menu directly from DISH POS. However, customers can export and save their previous order statistics on their own devices.

Is the delivery option available with Order2POS? 

Currently, only the pick-up option is available with Order2POS.

Order Aggregator

Which third-party platforms are supported by Otter?

In France, supported platforms include Deliveroo, Clickeat, Just Eat, Flipdish, Uber Eats, Dood, and Sacré Armand.

What are virtual brands?

Virtual brands are digital-only restaurants without physical locations. They rely on other restaurants to prepare their meals. Restaurateurs can increase revenue by cooking for these brands or creating their own virtual brands to be listed on multiple platforms.

Further information can be found here:

Who handles fiscalisation (VAT) in France?

Fiscalisation is handled either by us or the restaurant.

How does the administration of third-party providers work in POS?

Menu management and operating hours for third-party platforms can be managed in the DISH POS Backoffice. There is also an Order Management page provided by our partner Otter, where you can manage orders, reprint receipts, pause/close platforms, and adjust preparation times.

What happens if our POS supports a payment method that the third-party provider does not?

The third-party provider handles payments with the guest, so this discrepancy does not affect the POS system. Payment methods must be configured with the third-party provider.

How is payment managed?

Payment methods are enabled and handled by the third-party providers.

Where does the restaurateur manage delivery zones?

Delivery zones are managed individually through the respective third-party provider.

What should the restaurant do after integration with third-party providers?

After integration, no further action is required from the restaurateur, except to store the provider's tablet away.

What if an eater calls the restaurant about an order that wasn't received?

The third-party provider is responsible for addressing such issues. If a failure occurs between the platform and our partner Otter, the provider must refund the customer. Repeated failures can lead to lower rankings on the platform. 

Who sends the order confirmation to the guest?

The order confirmation is sent by the third-party platform, as the guest has a contractual relationship with them, not with DISH or the restaurant.

Is the delivery option available with Order2POS? 

Currently, only the pick-up option is available with Order2POS.

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