Table of Contents

FAQs - DISH POS

Christian Renner Updated by Christian Renner

General question

I only have a small HoReCa business, is DISH POS suitable for me?

Yes, DISH POS is built for smaller horeca businesses to very lager businesses! Since DISH POS works modular, you can easily extend the number of POS-screens or extend it with handhelds or QR-ordering.

Is DISH POS working in the cloud?

DISH POS is a cloud based system, with an unique local set up that can be used as storage concept. Due to this set up, you have the benefits from the cloud that are combined with the power and security of the local mini-server.

Which hardware can I choose?

There is a predefined list with hardware which could be offered to the customers. This hardware is offering a competitive price, but a very high quality. The hardware is carefully selected based on several aspects – price/quality, replacements of parts, suitability as POS hardware.

Why would I add a handheld to my POS solution?

Working in the hospitality industry can be compared to top sport. It demands a lot from your staff and your cash register system. A good handheld is indispensable to be able to place orders directly at the table and to realize fast processing. You also avoid peak times because you don't have to walk back to the regular checkout and enter multiple orders at the same time. You can easily install the POS app on various devices. You choose whether you want to work with your own smartphones or professional handhelds. Smart functionalities make it easy for you and your employees. You see what the runners are. You can make changes to orders quickly. It also provides insights into production and real-time stock.

How do I create products, change prices or set menus?

In the DISH Backoffice, the management environment of your POS system, you can set all the settings to your liking. Here you determine the product assortment, create tables, manage multiple locations or build menus. Not sure how to make a certain change? The tutorial environment, DISH POS Tutorials, explains how it works with over 150 videos.

Is it possible to create sales reports?

The management dashboard in the Back Office gives you real-time sales figures to see how your business is doing. You also have free access to DISH BI Basis, our Business Intelligence tool. Graphs, bar charts and trendlines allow you to steer by numbers. 

If my handheld goes down, can I continue working on another device? 

With DISH you can easily switch from your regular cash register to a handheld. The sales data is updated in real time. If you are taking an order with your smartphone and the battery is empty, you can log in with the same account on a screen or different handheld and you can continue taking the order where you just left.

What about system updates? 

Updates are necessary to keep the system up-to-date and secure. Fortunately, you don't have to do any updates yourself. We do that for you. After each update we will let you know which new functionalities you can use. 

Can I use DISH POS without QR-ordering? 

Yes, you can use DISH POS without QR-ordering. This gives you all the functions of the DISH POS at your disposal. The POS works as a fully-fledged solution, but without using the extensive self-service opportunities of QR-ordering. 

What is the DISH POS licensing model like? / How does the investment looks like? 

The license model consists of a fixed and a flexible component. The hardware required to operate the system is purchased by the user. The user is therefore also the owner of this hardware. In addition, the software is offered in the form of a license model. Depending on the number of licenses, the amount to be paid may differ. DISH POS works with a local mini server, which we also offer at a monthly rate. This mini-server remains the property of DISH. Finally, an installation of the system is required. The user pays a one-time fee for this.

Why should I choose to work with the DISH POS?

Too many reasons to list! DISH POS is a proven technology, which has been under development for 10 years by 50 in-house software developers. Functionalities in DISH POS may seem comparable to other systems, but have been developed with knowledge from the market! We know what hospitality entrepreneurs are looking for and have therefore made the features smarter than others. More explanation about the unique buying reasons of DISH POS can be found in the training materials.

What if I have no internet connection. Can I still work?

If you lose connection with your internet provider, you can still work. Due to the unique setup with the mini-server, you can still manage transactions. The moment the internet connection with the provider is restored, data will be synced with your Backoffice again.

What is the difference between a front office and a Backoffice?

The Backoffice is the place where you setup your system and make the adjustments. So if you want to add a product, modify a price, look into reports, you go to your DISH Backoffice. 

How do I install my system? 

Don’t worry! We completely unburden you with our specialized consultants. The consultants prepare the system based on the customer's wishes. The customer himself provides an onboarding in which, for example, products, prices and menus are supplied. From there we take care of everything! We prepare the system and come to install it on location. In this way, the customer has a perfect experience with DISH POS.

How many POS’ could I use at the same time?

It is easy to extend the number of POS’. You simply offer an extra screen (or handheld) with the required POS front office licence. That way you can extend the DISH POS system super easy! A customers pays for the number of POS’ they’re using at the same time. If you have three screens, but using only two screens at the same moment; you could work with two front office licenses.

What type of devices can operate DISH POS? 

DISH POS can be operated on Android (Version 5 and above). However, actual systems being offered in different DISH POS country may vary. Please check with your DISH POS consultant for more details.

Do I need internet access? 

No, you don’t need internet access to work on the DISH POS app.  However, you do need internet access to make changes to the system (adding new products). Also, for QR ordering you need a working internet connection. 

What type of internet connection do I need? 

You need to have stable internet connection with a minimum of 10Mbit/s downstream and 1Mbit/s upstream. 

Can I connect the system by Wi-Fi? 

No, the mini server must be connected to a cable, just like the printer. The POS display and the EFT/PIN device can be connected to your local Wi-Fi.  

Can I connect the cash drawer directly to the POS screen?

No, you must connect the drawer to the printer.

Can I change the language of the POS system? 

Yes, you can change the language of the system of the user/waiter. This is done in the back office and changing the language settings of your browser. 

Can I connect a different Card Payment device to the POS app?

Not possible, only Dish Pay can be connected to POS app.

Which Paper Roll should be bought for the POS printer?

The paper roll should be: Thermmorol 80x80x12 20rolls.

How can I withdraw money from the POS?

You should have a button on the POS app for Deposits/Withdrawals (GER: Bargeldtransaktionen) cash actions.

What happens to my POS if I sell the restaurant?

Please reach out to our suppport team here.

What happens with my POS if my business is closed?

Please reach out to our suppport team here.

POS 

How do I edit my products/tables? 

First log in. In the back office you can edit/add products and tables. 

What information is available on the dashboard? 

The main dashboard displays the current turnover, the number of transactions, and the average spend. The number and turnover of open orders is also displayed. You will also be able to see last weeks turnover and the difference to the week before. 

Are more insights available? 

Yes, there is the BI basic module, here you get an overview of all the turnover. You can select your own data range and get insights on the top ten sold products, the best table, and the top ten sold items per staff member.  

Can I add new products? 

Yes, in the back office. Go to the products section in the menu and click +Add product.  

Can I add an option menu to a product? 

Yes, you can add an option menu to the main product. You can also add a surcharge to the product for an option like whipped cream on a hot chocolate.  

Can I add a product that contains multiple products? 

Yes, you can add a product with multiple products under it. In the back office, add a new product, and add the additional product(s) under composites. You can add as many products as you want. 

Can I add printers?

Yes, it is possible to add multiple printers. For more information, please contact your sales representative.

Can I create discount types? 

Yes, you can create amount and percentage discounts. Via the promotion module you can also give a discount on paid combinations, or a discount based on the amount of the bill. 

Can I set a background for the table map? 

Yes, you can upload your own background.

Will a ticket come out of the printer if the table is moved? 

Yes, you can determine per printer whether it is printed 

Can a product be printed on multiple printers? 

Yes, a product can be printed on multiple printers. 

Can I use different menus? 

Yes, you can create as many menus as you want and link them to a table/district. 

Can I combine items? 

Yes, you can combine products e.g., a Bacardi and Cola. 

Can an item have different prices? 

Yes, one item can have different prices per district, store, table, or debtor.

Can one POS have multiple locations? 

Yes, one POS can have multiple locations.

Yes, you can link multiple options.

Can I change menus based on time/date? 

Yes, you can change the menu based on time/date.

Can I see sales in real time? 

Yes, via the dashboard you can see turnover in real time.

Can I work with stock? 

In DISH POS you can enter critical stock, but please note that it is not a stock program. 

Can I split a table? 

Yes, you can split a table and pay in parts.

Can I pass courses to my kitchen? 

Yes, via the app you can let the kitchen know that the guest wants the next course. 

Can I set user permissions? 

Yes, permissions can be set to determine what each user is allowed to do or is allowed to do with authorisation from the manager.

Can I export reports to PDF/Excel? 

You can export the most frequently used reports to PDF/Excel.

Where can I find my TSE Certificate?

You can download the TSE certificate here

How can I print the Z-reports from the POS app?

The z-report is only possible to be printed from Back-Office. Please check the following article for more details: Retrieving shift reports

Is it possible to change a price even from the POS app?

The prices can be only changed from the Back-Office.

I created a new article, why don't I see it on the POS app?

Enter it manually under Articles>Menus. Once it's done, put the new article in the right category and send the changes via General>General>Send.

How to close an open blocked table?

Try to close the order. If that does not work, please contact the helpdesk.

Why I could not log in into my POS app? A message "No licence" appears

First, check if the POS is connected correctly to the Internet connection. If the internet is working, please contact the customer support. The cause of the issue could be also the use of a maximum amount of licences. If that's the case, please log off of a different device, since Licences represent connections that can be open simultaneously. Contact the support desk if you would like to buy more licences.

Why don't I see my 'shift report' on the Backoffice? There is a blank page

To see the shift reports, you need to check if the miniserver is turned on. Contact the support desk if you still face the same issue.

If price or VAT is changed on items, is it not also changed then on take-away and on normal in house part?

You need to change the price also under Articles> Price rules for take-away, and under Articles> Products for in house prices.

How can I create vouchers to sell them in the restaurant as a gift card?

It is not possible to sell a voucher as a gift card at the moment.

Is it possible to remove the QR Code from first print receipt?

Yes, connect to the Back-office. Go to General> General, and then click on the pencil icon. Under settings, try to enable/ disable the option "Print first round QR". If you want it to be switched off entirely, contact our support desk.

Order2POS

Can the shop be intreated via HTML snippet in an existing Website?

Yes, the shop can be integrated in an existing website. This works if the customer has his own website as well as for DISH website, so guests are able to reach the webshop from the website of the restaurant.

Who can setup Order2POS in the DISH POS back office?

After the initial configuration on our side, the restaurateur is able to do it by himself, of course it is possible that our consultants and support team help or take over this step.

Will there be a data transfer/migration for previous DISH Order customers?

No, as the main data that needs to be transferred is the menu of DISH Order. With the new Order2POS solution the menu is received directly from DISH POS and doesn´t need to be manually entered anymore, therefore there is no need to transfer the menu from DISH Order. Order statistics from DISH Order won´t be uploaded in DISH POS, the customer can export and save them on his private device.

Which 3rd platforms are supported by Otter?

France 🇫🇷

  • Deliveroo
  • Clickeat
  • Just Eat
  • Flipdish
  • Uber Eats

  • Dood
  • Sacré Armand

What are virtual brands?

What are virtual brands?

  • Virtual Brands are digital Restaurants which no own location to cook or serve guests
  • Virtual Brands only exist on platforms or their own webshop
  • They rely on other restaurants (that have capacity) to cook their meals

 

Restaurateurs can use virtual brands to increase their revenue by:

  • cooking meals for other virtual brands
  • creating their own virtual brands to be listed on platforms with more than one shop

Further information can be found here:

Who does the fiscalisation (vat) in France?

We/the restaurant

How will the administration in POS for 3rd party provider look like? Will there be panel to work on the orders?

The administration of the menu and managing the opening times of the 3rd party platforms can be done in the back office of DISH POS. On top of this there is also a Order Management page in the front office of DISH POS (provided by our partner Otter and accessible through a link) where the restaurant has an overview of all orders, can reprint receipts, can pause/close a 3rd party platform and can adjust meal preparation times per platform.

What will happen if our POS allows a payment method but the 3rd party provider doesn't?

This has no effect, the restaurateur has a relationship with the 3rd party provider and the 3rd party provider offers the payment methods to the guest. Payment has been already handled by the time the order arrives in the POS system. This also means adjustment and enablement of payment methods with for example Uber Eats, has to be done with Uber Eats, usually when the Restaurateur is setting up his Uber Eats account.

How is payment managed in general?

Payment methods for guests are enabled and handled by the 3rd party providers.

Where does the Restaurateur manage his delivery zones?

Delivery zones are individually managed with the respective 3rd party provider.

Auto-Accept vs. manual accept, Prep time and wether the 3rd party provider channel is open or closed, can be managed centralized from the Otter Order Management page.

What does the Restaurant have to do once the integration to the 3rd party providers is done? Does it, for example have to notify UberEats or switch something off there?

No need to do something on Restaurateurs end after integration except to store the tablet of the provider away 🙂

What if an Eater is waiting for his order & is calling the restaurant asking for it and the restaurant never received an order. Who is responsible?

This issue can have several reasons:

  • Failure between 3rd party platform & our aggregator partner Otter (UberEats has an outage for example) 3rd party provider needs to pay back to eater as he is the customer of the 3rd party provider and not of the Restaurant
  • Failure between Otter & Dish POS Otter has a callback API alerting when an order didn´t go through to DISH POS & the order will still appear on the Order Management page provided by Otter
  • Auto-accept used but restaurant is not reacting complain goes to 3rd party platform - Platform refunds the eater. If that happens often the platform is likely to rank the restaurant lower. Fortunately the risk that this happens is very low as all orders with Order Aggregator will be accepted automatically.

How looks the confirmation for the guest? Is this send out by DISH or from every platform individually?

The order confirmation is sent out by the 3rd party platforms as the guest has a “contract” relationship with the 3rd party platform and not with DISH or the restaurant.

Is it possible to have the delivery option with Order2Pos ?

No, at the moment it is only possible to have the Pick up option.

Tax Regulation Germany 2024

How will the new VAT Regulation impact my DISH POS usage?

The 2024 VAT Regualtion will impact the usage of DISH POS in Germany. For all necessary information in that regard, please check this article.

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