3. Start processing transactions

Joshua Detjen Updated by Joshua Detjen

Welcome to the final step of your DISH Pay Now onboarding journey! In this guide, we are going to show you how to do your first transaction!

Step-by-Step Instructions:

Now that the setup is complete, enter the amount your customer needs to pay.

If you wish to add a tip, before tapping Charge, tap + Add a Tip on the screen.

Enter the desired amount. Once done, tap Add tip to proceed with the payment.

You will now see the amount that the customer will have to pay (including Order costs and tip). Tap Charge.

Your Customer is then asked to hold their card/Payment method on top of the device. Ensure the card is held on the screen for 1–2 seconds to make sure the payment is successful.

Congratulations! The payment was successful! You now have the option to provide the customer with a digital receipt or directly continue with the next payment.

That's it! You now completed your DISH Pay Now onboarding journey and are ready to use your new device! For more information on how to use your DISH Pay Now device, check our General / How to use section!

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FAQ

What types of payments can be accepted with this device?
Visa, MasterCard and AMEX contactless-enabled cards and mobile wallets like Apple Pay, Google Pay, and Samsung Pay work with Tap to Pay. We continuously expand our card acceptance.
Can I accept Girocard?
Yes, since it is co-branded, the fees will be linked to Visa/MasterCard transactions.
How can I track sales and analyze data with this device? Where can I see all my transactions
For a detailed overview of your daily transactions please access your DISH Pay Dashboard. You can do so by logging in to your DISH account via DISH.co. You will then be able to check all your transactions and refunds from today and prior days.

To learn more about the dashboard, check out this Article.

To access an overview of your transactions done with your device on the spot, you can also check via your device. Simply open your DISH Pay app, go on the upper left corner and check "transactions".
How does Tap to Pay work?
Tap to Pay employs NFC technology for secure communication between your card/device and the terminal, swiftly transmitting payment information for processing.
What security measures are in place for payment processing? / Is Tap to Pay secure?
The device provides the same security standards as classical terminals. All products within DISH Pay are certified with the latest industry standards and offer the highest security for payments
Are there transaction limits?
Transaction limits vary by card issuer and regulations, set to ensure security and prevent fraud.
If the transaction limit is above the limit for transactions without PIN verification, the device will display a PIN pad on the screen for the cardholder to input their PIN.
My transaction gets declined - why?
There are several reasons why this can happen. Please check that you are positioning the card correctly:

i) on the top of the device, holding at the middle of the screen

ii) Hold the card/other payment device still for two seconds for guaranteeing the transaction to go through

If issues persist, try using an Alternative payment method.
What if my device shuts down during a transaction?
If this occurs, you can conveniently check the status of your transactions via

i)your Dashboard by logging into DISH

ii) on your device checking transaction list

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2. Complete device onboarding

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