- All Categories
- DISH POS
- Backoffice General
DISH
Tutorials
DISH mobile app
A walkthrough of the DISH mobile app
DISH App - How to manage team members in the app
How to access my tools' dashboard through my mobile device?
How to change your password in the DISH mobile app
How to edit my account information in the DISH mobile app?
Pin setup in the mobile app
Visit my dashboard in the DISH mobile app
How do I view my DISH Product invoices?
How to access the blog on dish.co
How to add a new team member
How to cancel my subscription?
How to change my password on dish.co?
How to change my payment details?
How to contact the support via WhatsApp
How to create a DISH account
How to create flyers and QR labels
How to downgrade my subscription?
How to edit information of my establishment?
How to edit information on my account?
How to edit my notification settings?
How to reset my password?
How to upgrade to DISH Premium
FAQs
DISH Whatsapp Newsletter DE 🇩🇪
DISH POS
Backoffice
Articles
Creating composites out of multiple articles
How can I add and manage promotions on DISH POS?
How do I add and assign a packaging profile?
How to add a fixed-price menu?
How to add a menu with multiple options?
How to add a new product group?
How to add a product and send the changes to the front office?
How to add and manage derived menus?
How to add and manage price sets?
How to add and managing price levels?
How to add time restrictions to the menus?
How to adjust product details?
How to adjust product's details in the list view?
How to assign allergens and additives to products?
How to assign price levels to my store?
How to assign sales restrictions to products and product groups?
How to find products with the search and filter function?
How to manage and arrange menus (incl. sub-menus)?
How to manage products and create new ones?
How to set up a production order?
How to set up menus for specific areas and times?
Finance
How to export shift reports?
How to generate and export turnover reports?
How to retrieve orders in the back office?
How to retrieve shift reports?
Updated Z-report DISH POS
General
How can I add and manage a printer?
How can I add and manage production stations?
How can I add and manage turnover groups?
How can I add and manage user groups?
How can I add and manage users?
How can I create app-links for my POS devices? (handhelds, tablets)
How can I manage POS devices?
How can I manually set up a buzzer/zoomer?
How can I print production tickets in chronological order?
How can I set up different permissions for users on DISH POS?
How can I set up multiple languages for facilities?
How can I translate menu items?
How do I activate the lottery feature and fix its position in the App? - Italy only 🇮🇹
How do I add and manage cash stores?
How do I add and manage customers?
How do I add and manage fixed discounts for my stores?
How do I add or manage areas and facilities? (e.g. tables)
How do I create gift cards?
How do I implement Takeaway in Germany?
How to add and manage courses?
How to add and manage currencies?
How to have a payment QR code printed by default?
Payment
Self-service
QR codes
How can I activate the Pay on pick-up functionality?
How can I add and manage time schedules for the self-service?
How can I adjust the appearance of the kiosk?
How can I adjust the appearance of the self-service shop? (QR code ordering)
How can I change settings for DISH Payment?
How can I create QR codes for the self-service?
How can I set up the imprint for a sales channel?
How to adjust and personalise my webshop?
How to reorder via a QR code on the table? (customer perspective)
DISH POS BI
How to access the Backoffice?
How to change my password on DISH POS backoffice?
Overview of the dashboard on the backoffice
App
Installation
How to connect the DISH POS app to my system?
How to install the DISH POS app in my device?
How to update my DISH POS app?
App-functions
How can I access the set-up web links on my device?
How can I adjust the stock information of a product on my device?
How can I close a shift on my device?
How can I disable ticket printing from my device?
How can I enter tip when cashing out?
How can I register cash transactions for the cash book? (Kassenbuch)
How can I reopen orders?
How can I search for an order on my device?
How to print reports from my device?
How to select a facility on my device?
How to select an EFT device on my device?
Working with the app
How can I fill out and save the Fattura Elettronica?
How can I get the Factura Simplificada (Spain only 🇪🇸)
How can I manage tables in the block view?
How can I manage tables on my device?
How can I open a table?
How can I order receipt printing?
How can I split or move a table?
How can I use the lottery ticket in the App? - Italy only 🇮🇹
How do I check the current balance of a gift card?
How do I give out a gift card?
How do I let the customer pay via a QR code?
How do I redeem a native gift card?
How do I reprint the Native Gift Card?
How do I retrieve payments that could not be linked to an order?
How to add or remove recycling deposits of a table?
How to adjust a product in the ordering process?
How to cancel orders and enter a reason for it? (Germany only 🇩🇪)
How to cash out a table?
How to log in and out of the DISH POS App?
How to manage tables on the table map?
How to open and close a self-service on my device?
How to print a receipt in a different language? - Spain only 🇪🇸
How to select fixed-price menus for an order?
How to set up flexible payment during a visit?
Overview of the general functions for an open table
Overview of the screen features for an open table
Waiter App - How can I split or move a table?
Settings
How can I adjust the connection settings for my device?
How can I adjust the view of the facilities screen on my device?
How can I adjust the view of the menu and order screen on my device?
How can I adjust the view of the payment screen on my device?
How can I adjust the view of the stock overview on my device?
How can I change the input mode on my device?
How can I changing the display orientation on my device?
How can I log in, log out and manage settings for my device?
How to manage the hardware settings for my device?
FAQs
First steps with DISH POS
DISH Pay
Payment Terminals & Devices
DISH Pay Terminals
General Information & Documents
S1F2
V400m
V400c Plus
DISH Pay - V400c Plus - Data sheet
V400c Plus - Self-Installation User Manual
V400c Plus - Standard User Manual
P400 Plus
Tap to Pay
FAQs
DISH Order
Tutorials
General / How to start
Dashboard
An overview of the dashboard
How can I adjust the settings of a restaurants location?
How do I accept an order on the Dashboard ?
How do I cancel an order with reasoning in the Dashboard?
How do I edit my location?
How do I manage my orders without using the order terminal?
How do I set up delivery areas of a restaurants location?
How to add a discount to a menu item
How to add allergenes & additivies to a menu item
How to adjust opening hours of a restaurants location
How to auto deactivate the webshop
How to define additional fees for payment methods
How to download customer data
How to edit legal information of the restaurant
How to enable reusable food container option
How to integrate PayPal as a payment method
How to integrate online payment methods
How to manage registered customer data
How to manage your orders
How to set special prices to menu items
How to set up and change menu categories
How to set up and change menu items
How to set up coupons in your webshop
How to set up mealtimes
How to set up options and allergens to your webshop
Order Terminal
How to add a new device/order terminal
How to cancel an order with reasoning
How to connect your webshop to your website
How to display account & contact information
How to log in to the order terminal
How to manage orders via terminal
Terminal - How to adjust your opening hours
Terminal - How to disconnect the restaurant account on the app
Terminal - How to print orders
Terminal - How to scan a barcode
Storefront
How it will look like for your guests
How to access the storefront/guest view
How to register a user
3rd Party Integrations
How to add an order button on Facebook
How to disable other food ordering providers on Google
How to integrate DISH Order to the Google entry of your restaurant
How to link DISH Order with the Instagram account of the restaurant
How to select DISH Order as your preferred food ordering provider on Google
FAQs
Documents & Tools
DISH Reservation
Onboarding
FAQs
General / How to use
DISH Reservation - How to activate Push-Notification function
How to access through a mobile device
How to add walk-in guests in DISH Reservation
How to adjust the reservation status
How to change your password in DISH Reservation
How to change your table booking priority
How to configure table groups
How to create a PDF file of your reservations
How to create an offer which is displayed in your reservation widget
How to edit and add opening hours
How to edit and add tables in your table plan
How to export data
How to integrate the reservation tool into Google Business [PREMIUM]
How to login in DISH Reservation
How to make use of service hours
How to manage the amount of online reservations you receive
How to reply to customer feedback
How to set a booking limit
Use of internal notes in the reservation tools
Admin panel
Admin Panel: Menu - Add daily menu
Admin Panel: Menu – Add Fixed Menu
Admin Panel: Reservations
Admin Panel: Table plan - Manage reservations
Admin panel: Feedback
Admin panel: Guests
Admin panel: Menu - Add Special Menu
Admin panel: Menu - Add Time Menu
Admin panel: Reports
Admin panel: Settings - Account
Admin panel: Settings - Notifications
Admin panel: Settings - Reservations
Admin panel: Settings - Tables/Seats
Connecting Facebook/Instagram
DISH Reservation - How to activate Reserve with Facebook and Reserve with Instagram
How do I activate Reserve with Facebook and Reserve with Instagram?
I activated Reserve with Instagram but can't see the "Reserve Button" on my Instagram Business Profile.
I cancelled my subscription, but the Facebook button still appears on my Facebook and Instagram page. How do I deactivate this?
I cannot select the Facebook Page I want to connect to, as I am told it is "not eligible". How can I fix this?
I can’t activate Reserve with Facebook or Instagram, because it says “Your account is restricted at the moment”. How can I fix this?
I only want to activate "Reserve with Instagram". Is this possible?
I successfully activated Reserve with Facebook. I want to now activate Reserve with Instagram, but I can't find the "Activate Now" button to start the activation process on DISH Reservation.
My Instagram page doesn't show up in the list of Instagram profiles when trying to link Instagram to Facebook. How can I fix this?
The connection shows to be successful, but still the widget is not working. What can I do?
DISH Website
Tutorials
Onboarding
DISH Website Onboarding
Setup Website: Preview and activation
Setup website: Description
Setup website: Domain
Setup website: Imprint
Setup website: Menu
Setup website: Opening hours
Setup website: Options & Offerings
Setup website: Weblisting
General / How to use
A quick look into the design templates
Add a Description
Add a Food Ordering Service Link
How to access through a mobile device on DISH Website
How to add or change a menu
How to add your Google Analytics code
How to change your colour profile
How to create or add an event
How to create or edit your galleries
How to link WhatsApp Click-to-Chat to DISH Website
How to link your social media platforms
How to set up a custom domain
How to use the AI
Reorder the Content on your DISH Website
Admin panel
FAQs
DISH Weblisting Premium
Tutorials
How to create a QR code
How to publish a post
How to purchase the tool
How to reply to a review
How to update your profile
FAQs
DISH Weblisting
Tutorials
An overview of the general settings
How to change your password in DISH Weblisting
How to connect your Google account
How to create your own QR code for your business
How to log in to DISH Weblisting
How to make the best use of DISH Weblisting
How to post content
How to reply on reviews
How to set up DISH Weblisting
FAQs
Fiscalisation
Germany 🇩🇪
Correcting an invitation to a non-existent eMail address
Fiskaltrust - Create CSV or XML report - Only for Germany 🇩🇪
Fiskaltrust - Create a DSFinV-K report - for Germany only 🇩🇪
How do I cancel my DATEV?
France 🇫🇷
Italy 🇮🇹
Editing Orders and Adjusting Prices
How do I deactivate an EFT after the client has stopped using the POS?
Fiskaltrust Docs
General
How can I add and manage a printer?
At printer you will find the configured printers within the system. It is not recommended to change these yourself.
How can I add and manage production stations?
Within DISH POS we work with 'production stations'. This determines on which printer or screen the product should be displayed or printed after an order.
How can I add and manage turnover groups?
The DISH POS system comes with the turnover groups that you have specified in advance. Each product should always be linked to a turnover group.
How can I add and manage user groups?
User groups can determine if a user has or does not have access to which part of the back office
How can I add and manage users?
How to manage users who are allowed to log in to the POS and/or the back office.
How can I create app-links for my POS devices? (handhelds, tablets)
In the DISH POS app, you have the option to create links (URLs) that point to a website.
How can I manage POS devices?
Each device that you log into the system is listed under General >POS devices. You can define specific settings for each device.
How can I manually set up a buzzer/zoomer?
In this tutorial we are going to show you how to set up a buzzer/zoomer.. 🕹️ Interactive tutorial.. Step-by-step. In case of using a separate Kitchen or Bar printer, it is possible to attach a buzzer…
How can I print production tickets in chronological order?
In this article, we show you how to print production tickets in chronological order.. 🕹️ Interactive tutorial.. Step-by-step. Go to the production stations via General > p roduction stations.. Choose…
How can I set up different permissions for users on DISH POS?
In this article, we show you how to set up permissions of functionalities for certain users.
How can I set up multiple languages for facilities?
Via the language settings it is possible to adjust dynamic texts in the QR order site according to your wishes.
How can I translate menu items?
We will show you how to translate menu items manually.
How do I activate the lottery feature and fix its position in the App? - Italy only 🇮🇹
In this tutorial, we are going to show you how to activate the Lottery feature and fixing its position in the App.. 🕹️ Interactive tutorial.. Step-by-step instructions. Enabling the Lottery feature i…
How do I add and manage cash stores?
By default, the booq POS system comes with one cash store. You can create multiple cash stores if necessary.
How do I add and manage customers?
Within DISH POS you can work with guests/debtors. These can be created via the back office and become available in the app.
How do I add and manage fixed discounts for my stores?
With standard discounts you can set a fixed discount that applies to the entire enterprise or store. You set this up in the backoffice. As an example for a promotional campaign, where this function c…
How do I add or manage areas and facilities? (e.g. tables)
Facilities - On this page you will find the areas and tables that are in your business.
How do I create gift cards?
In this tutorial, we are going to show you how to create a Native Gift Card.. 🕹️ Interactive tutorial.. Step-by-step. To successfully create a Native Gift Card, the following steps should be done in…
How do I implement Takeaway in Germany?
In Germany, there are tax regulations regarding takeaway and dine in. Currently, (July 2023) there are no different tax rates applicable to these different types. However, from 1-1-2024 there will be…
How to add and manage courses?
Within DISH POS you can create different courses, these determine the order of products at the production station.
How to add and manage currencies?
Within DISH POS it is possible to work with multiple currencies.
How to have a payment QR code printed by default?
When using DISH POS Payment, the QR-code is always printed on the receipt when printing a suspense account.
